Customer Service Manager
Resume:
PRATIK D. SHAH
: ********@*****.***, *******@*****.***
MANAGEMENT L EVEL P ROFESSIONAL: OUTSOURCING & ADVISORY
A multi faceted professional with expertise in understanding operational & frontline nature of the job and prioritizing various tasks &
deliverables as required by customers & management
Seeking challenging assignments as Finance Counselor / Head of Internal Audit / Advisor with an organization of repute
PROFILE SUMMARY
• A result oriented professional with over 14 years of indigenous experience including 7 years of International exposure of working
in Uganda, Nigeria, Ghana, Tanzania, DR Congo, South Africa, UAE and Kenya
• Scope of excellence entails Internal Controls, Management & System Audits, Forensic Audits, Cash Flow Projections, Credit
Monitoring, Business Development and Bookkeeping
• Insightful experience in identifying & managing risks; inherent in managing outsourced financial processes that support
business objectives to attain the strategic & financial goals
• Skilled in analyzing financial performance as well as providing remarks & comments based on the outcome of the financial
analysis
• Expertise in repositioning the organizations to achieve operational and service excellence through planning, prioritization,
contingency, risk planning and customer service
• Competent in handling credit review of accounts including analysis of operational features, performing credit rating and
providing recommendations accordingly
• Proficient in attending to internal, system & forensic audits, evaluating internal control systems with a view to highlight
shortcomings & giving recommendations
• Experience in executing due diligence, business valuations and preparing cash flow statements
• Pivotal in heading the preparation, maintenance and finalization of books of accounts
• An effective communicator with sound planning, people management, analytical and interpersonal skills
ORGANIZATIONAL EXPERIENCE
Feb’11 – till date with Grant Thornton, Kenya; presently designated as Director Outsourcing & Advisory
Growth Path:
Feb’11 – Dec’11 Manager
Jan’12 Aug’13 Director Advisory
Aug’13 till date Director Outsourcing & Advisory
Key Result Areas:
• Overseeing smooth running of the department including day to day client & staff issues;
• Facilitating transaction advisory and business risk advisory services to clients
• Ensuring client satisfaction and involved in monthly / quarterly management reporting to clients
• Responsible for monthly performance reporting of the department to the Partner Board
• Accountable for credit monitoring & weekly collection
• Assuring business development by acquiring new clients
• Carrying out due diligence & business valuation
• Performing internal, system & forensic audit assignments (Kenya, Tanzania, Uganda, DR Congo & South Africa)
• Involved in preparation and discussion of monthly, quarterly & other periodical management accounts & financial analysis with
clients
Highlights:
• Distinction of carrying out various advisory services involving internal audits, valuation of companies, forensic audits and creating
procedure manual after initiating Advisory Department in 2012
• Carried out internal audit & made recommendations on the processes of various industries including Manufacturing, Trading, Logistic,
Petroleum / Energy, IT Solutions, Not for Profit Organizations, Insurance and Education
Jul’09 – Jan’11 with EUROFLEX Ltd., Kampala, Uganda as Finance Controller
Key Result Areas:
• Managing accounts & finance functions with 6 staff members
• Oversaw day to day cash & bank position including finalizing banking daily
• Formulated monthly budget and monitored the same by facilitating actual status on weekly basis
• Involved in presenting monthly accounts to management
• Carried out costing of various finished products manufactured by the organization
• Conducted periodical review of book keeping work carried out by the staff members
• Performed daily production volume analysis
• Looked after movement of key raw materials & FG including stock reconciliation
• Interfaced with Banks, Auditors, Customers & Suppliers and ensured inter department co ordination
Jun’07 – Jun’09 with Mukesh M Shah & Co., Ahmedabad as In charge Africa Assignment (Senior Audit Manager)
(Bagged special prize for demonstrating outstanding performance during overseas assignment)
Key Result Areas:
• Independently carried out the assignments at various African Countries (Kenya, Tanzania, Uganda, Nigeria & Ghana)
• Responsible for formulating final report along with executive summary; discussing the report with Unit Head and executive
summary with Group Finance Manager & Group Managing Director
• Accountable for troubleshooting the problems faced by the subordinate staff
• Performed internal and statutory audit of clients in India
PREVIOUS EXPERIENCE
May’05 – Jun’07 with Atlas Group of Companies, Ahmedabad as Executive Internal Audit
(Merit of receiving award for the Best Employee & Best Learning Attitude for the year 2006 07 along with cash prize within one year of
joining at the Annual Award Function)
May’03 – May’05 with Vadilal Industries Limited, Ahmedabad as Internal Audit Executive
Jun’00 – May’03 with Suresh Surana & Associates, Chartered Accountants, Ahmedabad (affiliated to RSM International) as
Audit Officer
(Visited & worked at Dubai on a special assignment during Sep’03 – Dec’03; Pivotal in identifying recovery of INR 1.35 Lacs in transport
charges in 2002 at one of the group company of VIP)
ARTICLESHIP
Jan’99 – Jun’00 with M/s Shah Merchant & Associates, Chartered Accountants, Ahmedabad as Article Trainee
Jun’97 – Jan’99 with M/s Patel & Khandwala, Ahmedabad as Article Trainee
EDUCATION
2010 CPA from ICPAU, Kampala, Uganda
2006 Chartered Accountants from ICAI, New Delhi
2001 M.Com. Part 1 from Gujarat University
1997 B.Com. from H L College of Commerce, Ahmedabad
TRAININGS / WORKSHOP
• Attended:
o 1 day workshop on Decoding Business Fraud in 2014
o 7 days on the job training at Grant Thornton South Africa (Johannesburg) on Preparing Work Plan, Understanding the
Methodology and Reporting Templates in March 2013
• Undergone 3 days special training provided by:
o Global Manager Group (An ISO 9001 2000 Certified Laboratory) for ISO Compliance (9001 & 14001) and for working as MR
o GTI (Grant Thornton International, UK) regarding Transaction Advisory Services mainly due diligence and valuation in 2012
o Ramses Limited on carrying out Risk Based Internal Audit in 2013
IT SKILLS
• Well versed with MS Office, SAP and Internet Applications
PERSONAL DETAILS
Date of Birth: 22nd October, 1976
Address: C3 / 1, Sagar Apartments, Near Shyamal Cross Road, 132 Ft’ Ring Road, Satellite, Ahmedabad 380015, Gujarat, India
Languages Known: English, Hindi and Gujarati
Passport Details: Z1738509, valid till April 2021
Driving License Details: Valid Driving License for India, Tanzania, Uganda and Kenya
Marital Status: Married (Two Kids)
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