Customer Service Sales

Sharon Carufel

** ****** **.

Central Falls, RI *2863

Cell 401-***-****

********@*****.***

OBJECTIVE

A position in a results oriented company that seeks an ambitious and career conscious person, where my acquired

skills and education will be utilized toward my growth and advancement in the workplace.

EDUCATION

People in Partnerships, Pawtucket, RI Certificate,

Office Assistant/Computers, 2002

Sawyer School, Pawtucket, RI

Certificate, Medical Assistant/ Secretary, 1984

HIGHLIGHTS OF QUALIFICATIONS

Qualifications are based on skills acquired but are not

limited to cash handling, Customer Service, data entry-type

42wpm, general office skills, proficiency in Microsoft

Word, Microsoft Office and mail, teller marketing, accounts

payable, accounts receivable, reception, answering multi-line phone, filling, proficient in Summit, Teller

Advantage, Lean, Boss, Jiba and Compass. Also My Guide and the Smart system and all telson functions.

INTERNSHIPS

Blue Cross Blue Shield of Rhode Island, Providence, RI

Human Resources, 2002 - 2002

Data entry, Microsoft Word, HRS, Excel, answering multi-line phone,

Processed employment applications, processed new hire paper work,

Filing, and performed the other necessary functions needed

to operate a Human Resources department for a large company.

EXPERIENCE

Advance America Pawtucket 2010-2011

Loan applications,qualification process for loans and all paper work due money gram and pay bills. Make deposits

and get money from bank for the loans and also make collection calls and answer phones open and close the

location. Handle large amounts of money and keep safe and draw balanced.

Bank of America, Lincoln, RI

Customer Service, PFM Specialist/callcenter 2005 –September 4, 2007

Handled a large volume of calls, while keeping handle time down and keeping quality

Scores and customer surveys scores up, ability to provide

excellent customer service on a daily basis

and trouble shoot Microsoft Money, QuickBooks and Quicken.

Credit Union Central Falls, Central Falls, RI

Teller, 2002-April 16, 2004

Received and paid out money, kept records of transactions,

Consolidated and balanced daily transactions, used adding machine, computer skills,

handle safe deposit boxes for customers, followed specific procedures, accepted

Payments for rent, credit cards, loans, mortgage and safe deposit boxes, close accounts, CD’s bonds and cross

selling services.

Sam's Club, Seekonk, Mass / Wal-Mart, Providence/Wal-Mart, North Attleboro

Advantage Coordinator /Customer Service Manager - 2002 - Present

Customer Service Supervisor I run the front end and supervise cashiers and courtesy associates. Due schedules

and coaching of associates and handle customer complaints

and problems also fill in cash office when needed. ICS Supervisor unload all t rucks and verify delivery is correct,

check in merchandise, lock up high dollar items and

when needed. ICS Supervisor unload all t rucks, check in merchandise, lock up and supervise my ICS associates.

B in merchandise and do picks. Sales of advantage memberships, organize Advantage sales drives, customer

service, handle and maintain all memberships sold through companies, contact businesses about sales of

memberships, services provided and benefits that we can provide to them and that they in turn can offer their

employees.

Crest Distributors, Lincoln, RI

CustomerService, 2002

Data entry, Customer service, answered multi-line phone,

took orders, ordered t ruck of materials for stock or

special orders, accounts receivable &

payable, tracked orders and materials, office duties and cash handling,

George Melhado & Co, Sharon, Mass

Order Puller, 2001-2002

Organized orders for customers; created shipping labels, responsible for the quality

Control of merchandise.

Dillard's, Ocoee, Florida

Sales, 2001 - 2001

Customer service, exceeded sale goals, maintained inventory system.

Finfrock Inc., Apopka, Florida

Grounds person, 2000 - 2000

Hooked up concrete, directed crane operator, drove t ruck and fueled equipment.

Hughes Supply Co., Fort Myers, Florida

Driver, 1998-1998

Organized orders for customers, loaded orders and delivered

orders to customers picked up payments and returns, and customer service duties.

RJ.P.T.A, Providence, RI

Office Clerk/Night Foreman, 1990 -1998

General office duties and dispatching, skilled in public

Relations, decision making, responsibilities included money room, box puller, supervision of drivers, coordinated

and managed all bus routes and service.

Contact this candidate