Customer Service Representative

Judy Jones

Decatur, GA

***********@*****.*** - 678-***-****

WORK EXPERIENCE

Customer Service Associate

Stanley Steamer (Temp) - Doraville, GA - August 2014 to Present

Responsibilities

Input customer order for cleaning via phone; verify; canceling of orders; provide accurate quotes to customers.

Skills Used

Courtesy and patient Customer Service skills; attention to details; data entry.

Customer Service Representative

Alorica - Kennesaw, GA - May 2009 to August 2014

Assist customers with phone plans, order equipment, activate equipment, review and explain bill details,

troubleshoot phone issues, track phone orders and assist with port in & out request. Assist customers with

how to use company self serve options. Make sure customer is getting coverage in area and assist customer

with any other problems that may arise. Assist with outbound calls in obtaining customer updated information.

Image Administration Clerk *Temp

Mortgage Guaranty Insurance Corporation - Atlanta, GA - July 2007 to June 2008

Process incoming loan request and indexing loans via computer queue.

Secretary of State

Election Division - Atlanta, GA - May 2007 to July 2007

Provides support to the election division in sending out voters registration applications to all counties of the

Metro Atlanta area.

Secretary of State

State Ethics Commission - Atlanta, GA - October 2006 to May 2007

Imaging functions included scanning, storing and retrieving documents, distribution of incoming mail, quality

assurance audits on imaging system. Responsible for processing badges for Lobbyist.

IRS Research Auditor *Temp

The Aspen Group/Bank of America - Atlanta, GA - September 2006 to September 2006

September 2006

Reviewed and audit income tax checks and vouchers via computer.

Data Entry/Shipping Clerk *Temp

Manpower/CitiMortgage - Atlanta, GA - October 2005 to May 2006

Shipped files via Fed-x to corporate office, entered data into corporate main system and ran weekly report.

Maintained inventory.

Loan Officer

West Michigan Mortgage and Financial Services - Grand Rapids, MI - October 2004 to October 2005

Developed lead generating business for Bankruptcy & Foreclosure properties. Oversaw loan process from

beginning to end and provided excellent customer service.

EDUCATION

Diploma

Ottawa Hills High School - Grand Rapids, MI

General Studies

Grand Valley State University - Allendale, MI

Luther Ragsdale Real Estate School - College Park, GA

Business Administration

Los Angeles Valley College - Van Nuys, CA

SKILLS

Property Manager/ Group Home Resident Manager/Administrative Assistant - Traveling Nurse Agency/

Secretary- Environmental Research Company/ Microsoft Windows/Outlook/People Skills/Internet Skills/

Banking/Financial Services/Good Written & Verbal Communication Skills/Customer Service/Transcribing/Data

Entry/Sales/Account Payable /CRT/

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