Customer Service Representative

**** *. ****. *******, ** ***** .CELLULAR Phone 773-***-****

CHARMAINE BOWERS

OBJECTIVE I AM SEEKING A POSITION IN A PROGRESSIVE ESTABLISHMENT THAT

WILL ALLOW ME TO UTILIZE MY ABILITIES AND WILL PROVIDE ROOM

FOR PROFESSIONAL AND PERSONAL GROWTH.

WORK EXPERIENCE

03/14 - PRESENT CHM CAPITAL

WESTMONT, IL

Asset Recovery Specialist

Perform skip tracing on customers using company provided

tools and resources. Adhere to FDCPA and any other state and

federal laws. Document all collection efforts in accordance

with established procedures. Bring delinquent accounts

current while projecting a firm positive tone.

05/09- present United States Army Reserve

Bridgeview, IL

Petroleum Supply Specialist

Receives and stores bulk and package petroleum, oils, and

lubricants products. Selects and submits samples of

petroleum, oils, and lubricants to laboratory for testing.

Performs petroleum and water accounting duties. Operates

equipment associated with petroleum and water distribution

system and multi-product pipeline system. Fuel and defuel

vehicles, aircraft, and stationary equipment.

06/11- 03/14 Check N Go

Berwyn, IL

Customer Service Representative

Process customer loan applications, answer customer

inquiries regarding loan, and product offerings. Responsible

for collections on NSF accounts including runs to bank for

collections. Data entry, verification, and filing of

customer information. Experience in using STARS and VERITEC

systems. Assist in the daily upkeep of store premises and

opening and closing of the store. Participate in marketing

as needed.

06/06-03/09 JP Morgan Chase

Chicago, IL

Operations Processing Administrator

Responsible for processing batches of work by extracting

checks and remittances from envelopes. Additional

responsibilities include but are not inclusive to

re-associating check images to corresponding material while

validating quality of images.

EDUCATION 2009-2010 U.S. Army Quartermasters School

Ft. Lee, VA

Qualified Petroleum Supply Specialist

2002 Austin Career Educational Center

Chicago, IL

Diploma

REFERENCES Available upon request.

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