Sales Training

LEE MCFADDEN

**** ******** **** *********, ** ***96

484-***-**** • **********@*****.***

Professional Summary

I have a solid background in communication (MA degree), with a strong emphasis in interpersonal skills. I am very

experienced in handling diverse audiences and adapting to each group’s needs and objectives. I have over ten

years of experience working as a outside trainer in a Fortune 500 Company. I have developed and facilitated

original seminars -including participant guides and PowerPoint presentations-, as well as delivered existing

programs. I have over twelve years’ experience teaching interpersonal communication courses at the university

level.

Berkadia •Horsham, PA 19044• June 2014 Present

AVP Corporate Trainer

• Salesforce Training- Worked directly with the VP of Data Services to co-designed a two-day training for

30 office managers: developed User Guide; session outline, and PowerPoint presentation; coordinated

travel; responsible for a corporate gathering; coordinated SMEs; etc. Co-developing Salesforce Training

for mortgage bankers during the yearly sales retreat. Participating in monthly calls with VP of Data

Services and the Salesforce Office Managers.

• Anti-Fraud Training- Developed participant guide; PowerPoint presentation, and facilitator’s guide.

• Lease Training- Revised facilitator and user guides, as well as PowerPoint presentation.

• Sales Training- Developing a one hour “Pitch Camp” to facilitate during the yearly sales retreat.

• OnBoarding- Working with the HR team to improve the OnBoarding process.

• Career Development-Working with the HR team to develop an effective CD Process.

• GPO- Working with the Global Production Organization on updating various “How to” Guides and

training materials.

InOz Inc. • Wynnewood, PA 19096• 2004 May 2014

Owner

Corporate Training –Developing and Facilitating Soft-Skills Training on a Contract/Per-Diem basis.

• Conducted soft-skill training seminars at Independence Blue Cross of Philadelphia, Keystone Health Plan

East, Amerihealth Mercy, Amerihealth Caritas, and AmeriHealth Administrators. The seminar topics I have

delivered are diverse: Providing Performance Feedback; Communicating Up; Taking Charge of Your

Career Development; Solving Workplace Problems; Resolving Conflicts; Email Excellence; Salient

Grammar; Customer-Friendly Correspondence; Handling Difficult Conversations; Innovation; Influence

and Conflict Style; as well as seminars dealing with 360 degree feedback and personality/cultural issues

within the organization.

• Developed several seminars including Handling Difficult People, Influence, Listening, and Handling

Difficult Conversations. As with all the courses that I design, I designed the seminar; the facilitator’s

guide; participant workbooks; and the PowerPoint presentation. I have basic knowledge of Flash and

Microsoft Office Suite.

• Certified Trainer in Salient Communications’ Writing courses: Email Excellence; Salient Grammar; and

Customer-Friendly Correspondence.

West Chester University • Faculty, Communication Studies Department, West Chester, PA • June 1992

2004

Temporary Full Time Professor (non tenure track)

-Instructor of Speech Fundamentals for the Academic Development Program. This position involved

working with students who attended a summer program at the university prior to their freshman year.

-Instructor of Non-Verbal Communication.

-Instructor of Public Speaking.

-Instructor of Business and Professional Communication.

-Instructor of Small Group Communication.

-Instructor of Communication Theory. This course included topics on Organizational Culture, Decision

Making, Negotiation, Agenda-Setting, Managing Anxiety/Uncertainty, and Critical Thinking.

-Instructor of Intercultural Communication.

-Assistant Internship Coordinator. This position involved visiting students at their internship

placements throughout the summer months and interviewing their managers about the intern’s

progress.

EDUCATION

MA, Communication Studies, West Chester University, West Chester, PA. December 1991

References upon request.

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