Customer Service Sales

MADALENA ABRAMS

** ****** ****

Fairfield, Connecticut 06824

Home: 203-***-**** Cell: 203-***-****

Email: *******@***.***

PROFILE: Over fifteen years experience in the banking industry with expertise in sales

and customer service, with a focus on revenue growth and client loyalty.

• Entrepreneurial spirit used to identify and capitalize on business growth

QUALIFICATIONS:

opportunities.

• Excellent relationship management skills used to earn client trust.

• Strong sense of ownership and accountability for results.

.Committed to teamwork, performance excellence and continuous

improvement.

WORK EXPERIENCE:

7/11 - 12/11 FAIRFIELD COUNTY BANK, previously Bank of Westport, Westport, CT

CUSTOMER SERVICE REP

• Responded to customer problems in a high traffic environment with a focus

on service excellence.

• Set-up new accounts and marketed bank products, including CD's,

savings/checking accounts, insurance, etc.

2003 - 2011 TELLER SUPERVISOR

• Supervised a team of tellers.

• Responsible for handling all teller scheduling and performance evaluations.

• Function as a solutions provider, linking products and services to clients'

objectives.

• Ordered cash and balanced vault and ATM along with ongoing teller audits.

• Focused efforts on the sales of bank products including CD's, savings bonds,

life insurance, business checking, online banking, etc.

• Frequently satisfied and exceeded sales goals.

• Work in collaboration with team members to pursue continuous

improvement.

1998 - 2003 CHASE MANHATTAN BANK, Bridgeport, CT

CLIENT ASSOCIATE

• Supervised daily operations of teller staff.

• Prepared monthly branch reports and reviews for branch manager.

• Processed debit and credit card transactions.

• Worked in collaboration with courier services in processing of deliveries

and pickups.

1993 - 1998 LAFAYETTE AMERICAN BANK, Bridgeport, CT

TELLER

• Performed multiple bank transactions in a high traffic environment.

• Marketed multiple bank products to customers.

EDUCATIONS: HOUSATONIC COMMUNITY COLLEGE, Bridgeport, CT

Some course work completed

LANGUAGES: Fluent in Spanish and Portuguese

COMPUTER SKILLS: Microsoft Office Suite

Reference available upon request

Contact this candidate