Customer Service Representative
Resume:
Mary Ann Klimek
Westland MI *****
586-***-**** cell
****.******@*****.***
Objective
Currently looking for a challenging and rewarding career. I am an experienced administrative employee
with 20 years office experience, 10 years specializing in administrative processes. Experienced with all
Microsoft applications, including Windows 7, 2013 Microsoft Word, Excel, PowerPoint, Access, Publisher
and QuickBooks Pro. I also have acquired experience as a Customer Service Representative. My
experience includes cold calling techniques that results in sales generating new business.
Professional Experience
Dewitt Building Company
Office Manager /Bookkeeper 7/2012-Present
• Weekly Scheduling of jobs, in charge of ordering materials pertaining to jobs. Weekly job costing in
QuickBooks.
• Daily tracking of leads inputted into access. Daily distribution of estimates to Sales Representatives.
• Developed more efficient filing system, Developed database of all past customers. Also created a
database of monthly leads, with outcome of each estimate...
• Daily deposits, monthly accounts payable, and processing weekly payroll. Processing monthly
reports and bank reconciliations.
Choice Home Improvement 9/2010-6/2012
Customer Service Representative
• Call center environment contacting prospective customers regarding Estimates for home
improvement projects
• Supplying information and background about the company
• Tracking leads and printing out lead sheets
• Back up administrative, answering phones, scheduling installs, services, customers’ requests
Premier Mortgage Funding 8/2006-1/2008
Customer Service Representative/Team Leader
• Contacting out-of-state customers collecting financial information regarding refinancing mortgages;
leads were supplied by Experian
• Lead a group of four employees tracking leads
• Created new phone scripts and incentive programs.
• Weekly average leads based on a twenty hour work week were 25-30
• Back up administrative, order appraisals, assembling packages for out of state potential customers.
Diverse Placement Group 8/2003-1/2005
Administrative Assistant
• Administrative Assistant to Tax Analyst in Corporate Tax Department
• Responsible for processing weekly check runs at corporate office exporting data onto Excel
Spreadsheet on a Weekly Basis Responsible for archiving and bar-coding all tax files involved in
department
• Delegating job duties to Co-op Students
• Responsible for updating org chart on monthly basis with PowerPoint
Custom Vinyl Windows 8/1999-8/2003
Office/Scheduling Manager
• In charge of scheduling all jobs to work crews, and ordering all materials pertaining to jobs.
• Troubleshooting problems over the phone with customers, and scheduling services when needed
• In charge of Salespersons schedule, scheduling all sales appointments, sending info out
electronically when needed
• Responsible for day-to-day operations of telemarketing department
• Working on monthly scripts, quotas and contests
• Created database for past customers in access
• Ran monthly reports out of excel, sorted and analyzed data, using charts and graphs
• Assisted in development of Company Website
• Assisted in set up of QuickBooks. Processed daily accounting functions such as Accounts
Receivable, Accounts Payable, and processing payroll for independent contractors, and hourly
employees.
G-Tech Services 7/1996-8/1999
Administrative Assistant
• Contract Employee for Ford Motor Company, Livonia Transmission
• Administrative Assistant to Plant Engineering Manager
• Responsible for Plant Engineers Managers Schedule, scheduled all meetings
• Responsible for Corporate Travel Arrangements via Internet
• Maintained employees personnel files, notified Manager when reviews should be scheduled
• Dictated all letters, including minutes at meetings
• Responsible for file maintenance within department
Education
Graduate of Comtext Tech School.
Schoolcraft College Major-Business Administration.
2003 H&R Block Income Tax Certification.
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