Customer Service Human Resources

Asfa A. Shah

Ph. 614-***-****

Email: *********@*******.***

US Citizen

Objectives:

As a bright ambitious person, I enjoy working in a fast paced, highly

motivating position where I can assist others while challenging and

expanding my knowledge and understanding of the task at hand. I am seeking

a position that will utilize my skills and offer the chance for advancement

as well as allow me the opportunity to gain additional skills and

experience. To work towards achieving the greater success in my career

through hard work, consistency and the ability to work with others to

achieve organizational goals, aims and objectives.

Education:

Columbus Community State College, Columbus, OH

Associates Degree in Science-2008

Franklin University, Columbus, OH

Bachelor in Human Resources Management-2014

Computer Skills:

Microsoft Word

Microsoft PowerPoint

Excel

Excellent Typing Speed

Work Experience:

TJMaxx, Columbus, OH - Customer Service Team Lead 2002-2007

. Customer Service

. Assist customers with purchases

. Cash Checks

. Address customer issues & complaints

. Provide exceptional service to customers

. Assist customers by providing information & resolving their complaints

. Maintain a clean work environment

. Demonstrate exceptional customer service skills to promote

satisfaction

Huntington National Bank, Columbus OH- Teller Team Lead (2007-2011)

Digital Support Specialist (2011-2014)

. Performs operational support duties of the Internet Banking

. Provides a full range of professional, technical and general support

to customers and Bank personnel

. Performs customer setups; prepares contracts and maintains customer

files; responds to telephone and e-mail inquiries; monitors product

usage and system operation; resolves problems within given authority.

. Helps in the coordination and support of audits and examinations.

. Provides clerical assistance in training Bank personnel on the

features and benefits of Internet banking and bill payment products

and services.

. Performs a variety of routine daily tasks; reviews reports, prepares

correspondence; and participates in special department projects.

NCO Group- Riverside Hospital Administrator - (Current Position)

. Maintains workflow by studying methods; implementing cost reductions;

and developing reporting procedures.

. Creates and revises systems and procedures by analyzing operating

practices, recordkeeping systems, forms control, office layout, and

budgetary and personnel requirements; implementing changes.

. Develops administrative staff by providing information, educational

opportunities, and experiential growth opportunities.

. Resolves administrative problems by coordinating preparation of

reports, analyzing data, and identifying solutions.

. Ensures operation of equipment by completing preventive maintenance

requirements; calling for repairs; maintaining equipment inventories;

evaluating new equipment and techniques.

. Provides information by answering questions and requests.

. Completes operational requirements by scheduling and assigning

administrative projects; expediting work results.

. Maintains professional and technical knowledge by attending

educational workshops; reviewing professional publications;

establishing personal networks; participating in professional

societies.

. Contributes to team effort by accomplishing related results as needed.

References:

Available upon Request

Contact this candidate