Customer Service Administrative Assistant
Resume:
Nellie E. Atwater
**** **** ****, **** ******, NC 27253
Cell: 336-***-**** Email: *********@*****.***
EXPERIENCE:
Belk 09/2013 - 12/2013
Burlington, NC 27215 Phone:336-***-****
Customer Service Associate
Assist customers with merchandise and location of various departments
within the store. Gift wrap items and process payment.
Dillards 2001 - 2002
Town Center
Raleigh, NC 27604 Phone: 919-***-****
Sales Associate
Assist customers, ring sales, mark downs, display clothing, inventory
items.
Lockheed Martin Information Technology 08/2002 - 04/2011
3210 East Highway 54
Research Triangle Park, NC 27709 Phone: 1-866-***-****
Data Specialist
Transcribe causes of death from hand written certificates, create new files
enter data into mainframe database. Emerge as an informal leader for
training new staff. Serve as backup and support peak volume of events
throughout the year. Interact with vendors and administrative staff with
operational matters.
Life University 05/1996 - 11/1998
1269 Barclay Road
Marietta, Georgia 30060 Phone: 404-***-****
Administrative Assistant
Manage the office, maintain calendar of events and activities, prepare
correspondence, provide service to students, faculty and parents by phone
and in person. Arrange faculty meetings and take minutes.
Answers multi-line phone, arrange travel and lodging for staff.
Sysco Foods, Inc. 9/1992 - 5/1996
2225Riverdale Road
College Park, Georgia 30337 Phone: 404-***-****
Senior Bid Assistant
Take orders for food and products from customers over the telephone. Enter
order into mainframe database for location and delivery. Follow up with
customer for satisfaction and deliquent accounts. Prepare contracts, assist
with exhibits and customers at trade shows.
Temporary Agency 01/1990 - 08/1992
College Park, Georgia 30337
Secretary, Retail, State Tax, Home Health Care
Prepare correspondence, answer telephone, maintain calendar of activities.
Select menu, cater food for events and meetings. Assist customer with
purchases, identify sale items, use cash register. Process state income
tax returns and enter information into mainframe database. Care for clients
with handicap and medical conditions.
University of North Carolina 07/1973 - 12/1989
Chapel Hill, NC 27514 Phone: 919-***-****
Student Services Manager
Manage student services office, records and registration. Determine
eligibility for GI Bill educational benefits. Interview new hires, evaluate
staff performance appraisals, conduct staff meetings. Comply with student
request for transcript, make daily deposit. Comply with University policies
and procedures to ensure confidentiality of student records.
EDUCATION;
Central High School, Hillsborough, NC -Diploma
Croft Business College, Durham, NC - (College Courses)
Greensboro Technical Community College, Greensboro NC - Certificate
CERTIFICATES & AWARD
Certificates - Interaction Management Training Program
Appreciation of Eight Years Aggregate Service
Accomplishment in Computer Software Training
Appreciation, Years of Dedication and Aggregate
Service
Medical Terminology & Coding ICD-10
Wedding & Event - Planning & Directing
Spot Award - Recognition of Commitment to Mission Success & Contribution
QUALIFICATIONS
Minimum of thirty years in a private sector and /or educational setting
which includes administration and management, personnel, supervision and
customer service.
Works independently in a team setting and exercise independent decision-
making abilities.
Good oral, written and communication skills. Excellent customer service and
problem solving.
Meet deadlines, handle multiple tasks and prioritize while working in a
fast paced environment..
Handle confidential information with sensitivity and discretion in
accordance with requirements. Maintain highest levels of quality work and
attention to detail.
Strong computer skills with the ability to navigate multiple software
applications. Microsoft Word and Excel.
Proactively identify potential issues, recurring problems and provide
suggestions as needed to prevent escalations.
Contact this candidate