Administrative Services Manager
Resume:
RAQUEL B. DELA CUEVA
#*** ****. ******, ******* ****, Batangas
CP No. 092********
E-mail Add: ************@*****.***
PROFESSIONAL EXPERIENCES:
ADMINISTRATIVE SERVICES MANAGER
DANIEL O. MERCADO MEDICAL CENTER
No. 1 President Laurel Highway, Tanauan City, Batangas
November 2013 to September 8, 2014
ASST. ADMINISTRATIVE SERVICES MANAGER
DANIEL O. MERCADO MEDICAL CENTER
No. 1 President Laurel Highway, Tanauan City, Batangas
February 2011 to November 2013
SCOPE OF RESPONSIBILITY: The position is responsible for the administration of variety
of functions necessary for the effective operation of the hospital including but not limited to:
1.) Property and Equipment Management
2.) Furniture and Fixture utilization
3.) Facilities Management Division
4.) Communication
5.) Dietary Services
6.) CSR, Linen, CCSR, laundry and Orderly Services
7.) Housekeeping/janitorial
8.) Transport services
9.) Security
10.) Hospital insurances, licensing and certification requirements which affect hospital
operation and administration and other administration responsibilities as assigned by
the Medical Director and Chief Operating Officer.
POSITION OBJECTIVE :
• Assist the Medical Director in performing short and long range planning to achieve
Hospital goals and objectives.
• Establishes, evaluates, directs and coordinates division-wide range operating procedure
and internal controls for the assigned administrative support function; provide guidance
and training and approve the work plans of subordinate managers to assure
accomplishment of the division’s mission and compliance with appropriate administrative
DUTIES AND RESPONSIBLITIES:
Office Administration
1.) Organizes the operation of the Administrative Division
2.) Act as property custodian of all equipment, furniture, fixture and other hospital
properties.
3.) Monitors utilization of all equipment, furniture and fixture.
4.) Updates insurance coverage of hospital properties.
5.) Prepares and present comprehensive reports recommendations on issues, policies and
procedures, etc.
6.) Process the business permits and licenses needed in the operation of the hospital that
includes: Mayor’s Permit, Fire and Safety Certificate, DOH license, Philhealth
license, and the like.
7.) Reviews contracts of the subcontractors of the hospital.
8.) Develops and implements policies and procedures for the administrative function
which will best support hospital programs.
9.) Makes the periodic performance evaluation of the Department Heads and Staff under
her supervision.
10.) Recommends appointment and promotion of staff in the Administrative Division.
11.) Ensures continuing education program for all staff to increase skills in the patients
relations.
12.) Checks and signs the Daily Purchase Order of the Dietary department as well as the
Request for Payment.
13.) Determine staffing requirements.
14.) Selects Staffs and evaluates their performance.
15.) Coordinates activities of the Administrative Service Division with other services and
support operations under the direction of the Medical Director and Chief Operating
Officer.
16.) Establishes and maintains effective relationships and communications with diverse
public and private contacts.
17.) Dictates correspondents and prepare reports.
18.) Make daily rounds in the hospital to ensure the safety and cleanliness of the facilities
in all areas.
19.) Monitors all the status of all the work orders requested by different departments
concern.
PLANNING
1.) Formulates the administrations’ medium term (5 years) and long term (10 years)
plans which defines the goals and objectives of the service consistent with the vision
and mission of the hospital and presents it.
2.) Participates with the Heads of other services in planning joint administrative and
healthcare programs of the hospital.
3.) Develops and collate the standards operating procedures out-lining methods,
procedure and techniques done in the various departments under the Administrative
Division for guidance of the members of the hospital staff and the patients.
4.) Develops accurate budget projections with subsequent administration and control of
expenditures.
5.) Make operational, organizational and or production studies of the administrative
operations and all departments under its division.
Supervision
1.) Resolves problems requiring administrative authority knowledge and outlines
policies, procedures and methods for resolving problems and/ or conflicts among
hospital personnel.
2.) Oversees the institution of operational control activities through an established
monitoring and evaluation and monitoring system to ensure attainment of planned
objectives by each of the departments under the Administrative Division in the most
economical manner and take corrective action whenever necessary.
3.) Conducts weekly meetings with the Department Heads under the Administrative
Division to talk about the concerns and problems of the departments.
4.) Conducts monthly or once in two months meeting with janitors who are under the
different departments to discuss the problems concerning their department that cannot
be solved by the Department Heads.
5.) Directly supervises the daily operations of the canteen.
6.) Conducts monthly meetings with the security guards who are under the agency and its
top management to discuss, update and resolve problems on security measures
implemented in the hospital.
CENTRAL SUPPLY ROOM HEAD
DANIEL O. MERCADO MEDICAL CENTER
No. 1 President Laurel Highway, Tanauan City, Batangas
December 15, 2006 to February 2011
SCOPE OF RESPONSIBILITY: The position is responsible to the activities
of the hospital Central Supply Room personnel regarding stocking
and furnishing of sterile and non-sterile supplies and equipment.
Perform according to the organizational functions of improving
organizational performance, leadership, management of
surveillance, protection and control of infection.
The Central Supply Room (CSR) Heads supervises the day to day operation of the Central Supply
Room Department and it’s sub-section namely: CSSR, linen, laundry, orderly and housekeeping; plans
strategically actions to be taken in the attainment of assigned targets/goals; organizes the work to be done
and divide them equally among staff and controls deviation and motivates them to perform their assigned
tasks.
POSITION OBJECTIVE:
• Ensures that all hospital personnel under my supervision will adhere to all safety Protocols,
Standard Operating Procedures, Corporate Policies, Health and Safety and other programs and
initiatives.
• Demonstrate outstanding leadership.
DUTIES AND RESPONSIBLITIES:
Office Administration
1.) Prepares weekly schedule of the following
1.1 CSR Staff
1.2 CSSR Staff
1.3 Laundry and linen Staff
1.4 Orderlies
2.) Supervises administrative function in relation to the operation of CSR department
2.1 Preparation of requisition oxygen tank, compressed air, doormat,
housekeeping supplies, office supplies, replenishment of inventory stocks and
other items needed in the operation of the department.
2.2 Monitors the activity of the Orderlies and make necessary adjustment on their
assigned areas if necessary.
2.3 Checks the inventory of stocks and prepares necessary replenishments.
Checks the accuracy of linen inventory.
2.4
2.5 Checks the functionality of hospital equipment and furniture inside the CSR,
patient‘s room and common areas. All non-functioning items should be reported to
the Facilities Management Division for its repair and maintenance.
3.) Reports directly to the Administrative Services Manager on the updates and requests
for the CSR departments.
4.) Presents to MANCOM the strategic plans, budget and accomplishment reports of
CSR department and make justification if necessary.
5.) Monitors the movement of the hospitals equipment, furniture and fixtures and
prepares necessary documentation if the transfer, repair and preventive maintenance
occurs.
6.) Updates the recording of Fixed Assets Receiving Report (FARR).
7.) Supervise the Sale of Scrap Materials and prepares necessary documentation.
8.) Checks and inspects the cleanliness of the hospital and make necessary corrections on
housekeeping and cleaning activity.
Supervision:
1. Initiates a positive responsive relationship with employees.
2. Assumes the direct or indirect responsibility of the hospital asset (cash, checks,
charges, expenses and inventory) assigned her.
3. Assumes the responsibility for tools or equipment, which, if inappropriately cared for
or misused.
4. Requires ability to respond to specific segments of the general public to answer direct
questions or to enhance their understanding of the institution.
5. Takes corrective measures to overcome environmental conditions that are
uncomfortable, potentially unsafe or actually hazardous.
6. Develops department goals and objectives and establishes and implements policies
and procedures for department operation.
7. Maintains professional growth and development through seminars, workshops and
professional affiliation to keep abreast of latest trends in field of expertise.
8. Makes the Performance Evaluation of staff based on their contribution to the
department’s KRA’s.
Other Related Tasks or Functions:
1. Performs such other functions and tasks as may be assigned or delegated by the
Administrative services Manager from time to time.
2. Observe and complies with the existing rules, policies, agreement and regulations.
3. Attendance in all official meeting.
4. Undertakes housekeeping and cleaning chores in work areas, observes and practices
safety rules and regulations (Performs 5s)
EXECUTIVE SECRETARY
DANIEL O. MERCADO MEDICAL CENTER
No. 1 President Laurel Highway, Tanauan City, Batangas
June 9, 2005 to December 15, 2006
SCOPE OF RESPONSIBILITY: Work involves coordinating the provision of a full range of
support activities necessary for the effective management of the supervisor’s office and program
operations. Carry out the day-to-day work of the office based on the direction set by the
Administrative Services Manager.
POSITION OBJECTIVE:
• To coordinate and provide clerical and general administrative support in the
Administrative Service Division.
DUTIES AND RESPONSIBILITIES
Office Administration:
1. Designs, organizes and manages the filing systems of the Administrative Division.
2. Maintains the records and files of the Admin Office in a professional, orderly and up-
to-date manner so that records and files needed will be readily available at the time it
is needed.
3. Monitor usage of telephone/ fax in the administrative office.
4. Prepares schedule of trip of hospital drivers and vehicles.
5. Prepares the trip tickets and P.O of gasoline.
6. Encoding of memos and other documents needed by the division.
7. Responsible for office supplies requisition.
8. Coordinate with MMD for acquisition of supplies and equipment.
9. Prepare request for Payment (RP) form for expenditures in line with the approved
budget or CAPEX.
10. Encode letters, submissions, confidential reports, memorandums and other documents
as required.
11. Takes telephone calls and directs to appropriate staff. If unable to answer queries in
the absence of staff, record accurately all messages and make appointments when
required.
12. Prepares minutes of the meeting during the Admin Division meeting.
13. On a daily basis, undertakes filing, mail and memo distribution and maintains
stationery stocks and operation of the computer, (printer(s), photocopier and fax
machine.
Documents Custodianship
1. Perform the function of safekeeping of all Administrative files and documents.
1.1. Updates and assures the systematic filing of documents and files of the
administrative division.
1.2. Responsible for monitoring the office supplies needed by the Executive Office.
1.3. Responsible for reproducing forms needed by the office.
2. Ensure that all information for dissemination is properly dispensed to the concerned
department.
2.1. Seek approval from the Administrative Services Manager before the
dissemination of information
2.2. Reproduce memo for distribution.
2.3. Facilitates circulation of memorandum from the Administrative Division to the
different department.
Other related tasks or functions
1. Performs such other functions and tasks as may be assigned or delegated by the
Administrative Services Manager from time to time.
2. Undertakes housekeeping and cleaning chores in work areas, observes and practices
safety rules and regulations (Performs 5S)
PRODUCTION COORDINATOR/ PRODUCTION PLANNING OFFICER
ARCYA GLASS CORPORATION
Brgy. Camaligan, Calamba, Laguna
November 1997 to November 2001
SCOPE OF RESPONSIBILITY: Work involves coordinating the production planning of the
glass plant to the production Manager.
DUTIES AND RESPONSIBILITIES:
Office Administration
1.) Preparation of daily and monthly production report
2.) Responsible for production planning
3.) Scheduling of jobs for production
4.) Preparation of incentives of machine opera tors
5.) Monitoring of daily production output and production efficiency.
6.) Issuance of change job notice to all department
7.) Monitoring daily delivery report of the items
8.) Monitoring of the status of finish goods and packaging materials
9.) Preparation of ACL (Applied Color Label) production report
10.)Monitoring daily output of printed bottles.
11.) Assisting sales regarding production status of item.
12.)Perform other tasks as maybe assigned from time to time
PURCHASER/SALES COORDINATOR
MERCEDEZ SEOUL PRINTING CO., INC.
Bagumbayan, Quezon City
December 1993 – April 1997
DUTIES AND RESPONSIBILITIES
Office Administration
1.) Preparation and issuance of purchase requests and purchase orders.
2.) Canvassing and negotiating the price of all items needed.
3.) Scheduling and preparation of bidder’s paper.
4.) Preparation of purchase report for the month.
5.) Yearly inventory of the supplies
6.) Monitoring of supplies needed in the production
7.) Assisting clients in their needs.
8.) Preparation of daily and monthly report.
9.) Negotiating prices with the customer
10.) Assisting the account executive in their internal needs.
TRAINING AND SEMINARS:
MEDICAL ECOLOGY SUMMIT:
MEDICAL PROFESSIONALS FOR GLOBAL GREEN AND HEALTHY HOSPITALS
Acacia Hotel, Alabang, Muntinlupa City Manila
September 29, 2012
THE ENVIRONMENT: A CONCERN NEVER OUT OF SEASON
Quezon City Sports Club, Quezon City
April 21, 2007
LABOR MANAGEMENT COOPERATION
DMMC-Nursing Skills laboratory
May 23, 2007
SUPERVISORY SKILLS SEMINAR
Luntian Resort and Restaurant, Lipa City
November 3 & 4 2007
FIRE PREVENTION AND SUPPRESSION COURSE
DMMC Tanauan City, Batangas
August 18, 2006
EDUCATIONAL BACKGROUND:
MASTERS IN INFORMATION TECHNOLOGY
BATANGAS STATE UNIVERSITY
June 2010 – April 2011
BACHELOR IN SCIENCE IN COMPUTER SCIENCE
PHILIPPINE CHRISTIAN UNIVERSITY
Taft, Manila
1990 – 1993
TANAUAN INSTITUTE
Tanauan City, Batangas
1985 – 1989
BERNARDO LIRIO MEMORIAL CENTRAL SCHOOL
Brgy Darasa, Tanauan City
1978 – 1985
CHARACTER REFERENCES:
Dr. Luis O. Buno Consultant
Daniel o. Mercado Medical Center
No. President laurel Hi-way, Tanauan City, Batangas
MS. SUSAN M. LAT Corporate Treasurer
Daniel o. Mercado Medical Center
No. President laurel Hi-way, Tanauan City, Batangas
CERTIFICATION:
I certify that the above information is true and correct to the best of my knowledge and belief.
RAQUEL B. DELA CUEVA
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