Customer Service Sales
Resume:
Angela Jerome Watkins
******.********@*****.*** : 252-***-****
Personal Qualities
•20 years of management experience
•Strong leadership skills
•Efficient in multiple computer software applications
•Multi-task oriented with a focus on efficiency
•Exceptional customer service skills
•Positive attitude, willingness to learn and an excellent work ethic
Experience
March 2005-
Human Resources Leader, Sears Department Store
Present
Interviewing and hiring new personnel
•
Terminating personnel
•
Tracking attendance and vacation for employees
•
Maintaining and tracking workman’s compensation claim records
•
Retaining unemployment claim records
•
Educating staff on Family Medical Leave Act
•
Maintaining and tracking short-term disability claims
•
Ensuring company compliance with OSHA and other federal guidelines
•
Training staff regarding OSHA and federal safety guidelines
•
Payroll processing
•
Organizing and maintaining employment documents and company database
•
Maintaining store’s financial records
•
Processing of daily deposits
•
July
Marketing Supervisor, Sears Department Store
1999-March 2005
Scheduling for all department and shifts
•
Inventory control, recovery and preparation
•
Pricing of merchandise
•
Ensure safety of company safe key and combination
•
Customer service
•
May 1992-
Supervisor of Line, Sears Department Store
July 1999
Organizing staff work schedule
•
Stocked sales floor
•
Customer service
•
Inventory control, recovery and preparation
•
Ready to Wear Floor Supervisor, Sears Department Store August
1990-March 1992
• Maintained staff schedules
• In charge of pricing and promotional events
• Customer service
February
Cashier, Sears Department Store
1990-August 1990
Customer service
•
Stocked sales floor
•
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