Customer Service Quality
Resume:
TAMEEKA SPURLOCK
*********@*******.***
Chicago IL
SUMMARY
< Self-motivated and goal oriented with experience in product
development, process control, project management, and supervision of
operating personnel.
< Maintain high standards of personal integrity, live up to commitments,
and deliver results, in addition to a successful track record of
fostering the development of strong relationships to effectively
execute projects.
< Fostered development of strong relationships by understanding the
dynamics of organizational behavior and productivity.
< Looking to penetrate new market areas while contributing to the
strategic business success of my customers.
< Quality Compliance Specialist "doing the right things, right the first
time, every time".
< Adhered to a safe work environment (PPE, LOTO, Safety Defect Scans,
BOS).
PROFESSIONAL EXPERIENCE
C.M.B. Consulting INC., Lithonia, GA Continuous Improvement Lean
Manager (2006 - Present)
> Ensured TPM work is impacting both results and culture change towards
the vision as determined by the plant zero loss journey, including
benchmark trips, pillar leaders training, hands on workshops, master
plan JIMP schedule, focused improvement systems, & kaizen savings.
> Developed a thorough understanding of the TPM efficiency for multiple
plant basics and integration stage to deliver increased efficiency
results early in the TPM implementation including the following
systems: (planned, unplanned, centerline, change over systems,
breakdown elimination, downtime tracking, true efficiency tree, etc).
> Co-Manage all Lean Manufacturing, TPM, TQM, Q7A, AIB, ISO 9001:2000,
SMED, Statistical Process Control, cGMP, VPP, and Ergonomic
methodologies specially focusing on improvement of quality, safety,
waste elimination, reliability, customer service, and cost savings.
> Evaluated the feasibility of conceptual projects and prepare data
analysis, including time, cost, training, and manufacturing trial
budget for completing the projects.
> Assured that assigned projects were in compliance with State, Federal
and local codes which encompass environmental protection, FDA
requirements, OSHA, PSM, MOCs, and hazardous waste-related issues.
> Possessed working knowledge of all project management plans, budget
development, contract strategy proposals, procurement, purchase
orders, lean manufacturing assessment audits, daily correspondence,
maintenance turnarounds, metrics, and any other project related
documents, and distributed a weekly/monthly report that focused on
continuous improvement.
PepsiCo Beverages & Foods, Bridgeview, IL TPM/TQM Corporate Leader
(2005 - 2006)
> Managed 3 salaried & 23 hourly technicians/operators to be more
proficient with using
Focus Improvement loss reduction tools.
> Showed impact of incremental idle time reinvestment in TPM capability
development.
> Focused on uptime and scheduled downtime resulting into a $265K
savings.
> Accomplished vertical start ups at 80% reliability in 60 days as start
up leader for capital
projects on the packaging lines.
> Facilitate troubleshooting processes resulting from breakdowns, minor
stops, changeovers,
and process upset failures.
> Demonstrated use of influence skills to achieve results through Rapid
Change Over,
Centerlines, Daily Management Systems, 7-step projects, One Point
Lessons, Equipment
CIL, Visual Controls, RACI activities, and Autonomous & Preventative
Maintenance.
> Accountable for total employee involvement (kaizen improvements),
period end inventories,
midnight count, product availability, order fill rate, on time
shipments, new business integrations,
& new product introductions.
> Ensured accurate daily reconciliation and information management
system data.
> Implemented quality boot camp across the organization reducing process
upsets, development cycle times, quality defects, product and service
costs, as well as consumer complaints.
> Championed quality systems to establish sustainable results, process
capability measured through CPK, statistical process control on all
critical points, inventory reduction, total process reliability, value
stream analysis, increasing capacity, out of spec investigations,
LIMS, Excellence Thru Quality, ERP, QI Analysis, AIB audits,
Certificate of Analysis, Material of Construction, Change Management
System, Validation Master plan, Chart Runner, SQC pack, and DOE pack.
> Executed GMP compliance activities beyond 21CFR 110 by cGMP training
yearly, HACCPs implementation, OOS procedures, Stability Studies, Pest
Control audits, Internal audits, Traceability processes, and First-In
First-Out Inventory Management system
> Supported run strategy improvements, vendor and material changes,
capital projects, Quality FI projects, CEA-1 projects, PM start-up
checklist, dynamic/static checks, loss analysis and x-matrix.
> Investigated damaged products, conducting packaging environmental
tests such as shock, vibration and compression testing per national
standards.
> Prepared package prototypes for evaluation including re-designing of
cardboard boxes, foam inserts, cardboard inserts, pallets, cartons,
pouch paper, etc.
> Analyzed engineering drawings and specifications of products to
determine physical characteristics of item, special-handling,
ergonomic, safety requirements, and type of materials required for
package.
> Informed management of Loss Prevention Matters, Fire Protection &
Fire/Gas Detection, Vent System Design & Analysis, Process Safety &
Emergency Shutdown Philosophy; Pressure Relief System Design &
Analysis, Spacing & Layout Requirements, Survival Systems, Escape,
Evacuation & Rescue, Drains & Sampling, & Shutdown Systems.
PepsiCo Beverages & Foods (Quaker), Bridgeview, IL Packaging
Supervisor (2004 - 2005)
> Ownership of eight manufacturing lines and accountability for the
area's waste, uptime,
reliability, regulatory compliance, safety, material savings and
process improvements.
> Managed 55 off-shift hourly employees & ensured appropriate levels of
staffing for effective plant operations by deploying & aligning
resources across departments as necessary
(shipping/maintenance/packaging/processing/quality).
> Administered policies, procedures, contractual language & assisted in
the hiring of new people.
> Maintained union free status through fair, ethical treatment of
technicians while still
raising performance expectations.
> Interacted with the production planner to assure an optimal run
strategy.
> Developed knowledge of equipment and machinery operations in order to
serve as a resource to team members and salaried support groups.
> Demonstrated solid performance management, effective coaching, &
problem solving ability.
> Responsible for finish product safety incidents and health safety
countermeasures and reports.
> Responsible for leading focus improvement projects for material and
supply issues, GMP, quality holds, weight, yield, cullage, and
variance performance for the shift.
> Developed and enhanced training programs, materials, and processes for
sanitation programs, regulatory affairs, world class concepts, total
productive manufacturing, supply chain management, and unanticipated
machinery breakdowns.
> Created or identified unique packaging concepts (form, structure,
function and materials, consumer use, product/packaging material
compatibility, shelf life considerations, etc).
> Developed pallet stacking patterns, specifications, samples, and
written analyses of proposed packaging designs for approval.
> Cross-trained operators to ensure flexibility, diversity, and momentum
across all packaging lines.
Eli Lilly and Company, Lafayette, IN Process/Project Engineer
(1999 - 2004)
> Served as antibiotic continuous improvement leader responsible for
daily production
issues, troubleshooting, and maximizing yields.
> Developed startup, operating procedures, and remediated quality gaps
for new processes.
> Provided expertise to increase operating efficiency and equipment
versatility.
> Provided financial analysis to facilitate Fermentation assets ($10MM).
> Supported process improvements for vessels, distillation columns,
fermentors, autoclaves,
dryers, scrubbers, reactors, and filters.
> Forecasted budget expenses, equipment improvements, and team building
activities quarterly.
> Created a career development model for engineers in Fermented
Products.
> Implemented a comprehensive plan for training, administration, and
operation by performing
metric and incentive analysis.
> Informed management of Safety Integrity Level Assignment, Working With
Regulatory Groups To Understand In Country Regulations For Loss
Prevention System, Quantitative Risk Analysis Review, Verifying That
Loss Prevention Studies Conducted By Subcontractors Are Correctly
Scoped & Properly Performed, & That The Results Are Properly
Implemented, and Attending & Providing Input Into HAZOPS & Risk
Assessments, As Required Performing Onsite Check Of Facilities At 50%
& 90% Complete Stage To Verify Equipment Built As Designed.
EDUCATION
B.S., Chemical Engineering, Tuskegee University, Tuskegee, AL
Introduction to Sales/Marketing, Purdue University, West Lafayette, IN
Focused Improvement 7 Step Workshop, Atlanta, GA
Total Productive Manufacturing, Bridgeview, IL
ADDITIONAL TRAINING
(Autonomous Maintenance Coach (TPM) (Internal Quality Auditing
(cGMP Trainee (Quality Control Trainee
(Simple Root Cause Analysis Facilitator (Corrective and Preventive
Action
(Systems Gate Keeper (Air Pollution Design Coordinator
(Systems Validation Resource (APP) (KRONOS
(Allen Bradley User (YODA /SAP/ERP
(Lotus1-2-3& Ampro (OSHA Safety Team Rep
(FORTRAN/ASPEN (Wastewater Inspector
(Delta V Batch (P&ID Coordinator
(SPC Control Charting (Early Management Pillar (FEMA)
(SPC Sampling Plans (EMAINT/Maximo Maintenance
(Calibration Programs (ISO9002 Compliance
(First Aide/CPR/Fire Trainee (HAACP Trainee
LEADERSHIP AND COMMUNITY AFFLIATIONS
(American Institute of Chemical Engineers
(National Society of Black Engineers
(Society of Women Engineers
(Alpha Kappa Alpha Sorority
(National Association of Realtors
(Corporate Recruiting Team
(Partners in Education - Job Shadow Chair
(Outreach Committee
(Ergonomic Change Agent Leader
(Tuskegee University Liaison
(Chicago-Tuskegee Club-Vice President
(Big Brothers/Big Sisters, Inc - Youth Director
HIGHLIGHTS AND HONORS
(Influence: Decision maker and persuade others by ensuring timely and
effective communication.
(Organizational Effectiveness: Ensured effective boarding of new members &
maintained TPM momentum.
(Coach/Mentor: Developed operators and mechanics to take on TPM roles
(safety & quality functions).
(Manage the Business: Averaged annual packaging Reliability 80% (stretch
82%).
(Strategic Planning: Developed a rotational job program and build talent
through cross functional training.
(Quality: Developed cGMPi plans to remediate process quality gaps. No
Class 1 or 2 recalls.
(Development: Coached team in development and implementation of cost
management programs.
(Employee Manage the Business: Increased performance to lines through root
cause problem solving.
(Leadership: Gain cooperation through good relationships by paying close
attention to each person's need.
(Partners in Education: Structured learning in a humane setting & shared
daily key learning's.
(Personal Traits: Active team player or sole motivator.
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