Customer Service Quality Control

AYMAN GUIRGUIS

***, ******* **., ******, ** L*T *L2

Home 647-***-**** - Cell 647-***-****

**************@*****.**

HIGHLIGHTS OF QUALIFICATIONS

. An organized and highly motivated bilingual (English/French), I worked

in the Educational Field, Over 15 years of experience delivering

excellent customer service and showing a strong passion for helping

customers; strong ability to proactively listen, identify sales

opportunities and solve problems.

. Strong oral and written communication skills in English and French;

good judgment and decision making skills, ability to work under

pressure.

. Demonstrated ability to maintain good relationship with colleagues and

manage a high-volume work load within a deadline-driven environment.

. Strong ability to communicate clearly and listen carefully with a

unique ability to handle challenges.

. Strong interpersonal and organizational skills with a keen ability to

adapt to a constantly changing environment.

. Working knowledge of MS Office applications (Word, Excel, Power point

presentation, Outlook)

. Well organized self-starter with proven sales aptitude and customer

service skills.

EMPLOYMENT HISTORY

School Bus Driver

Sep, 2013 till Present

First Student Canada

- I had driver license class "B"

- Drive Defense course

- I work part time, and they scheduled my shifts according to my

college's schedule.

Customer Service

Feb, 2011- May, 2012

Country Style and MR. SUB, Milton

- Prepared food items following the standards requirements.

- Handling payments and served over 200 customers per day using the cash

register and debit machine.

- Maintained the working area and equipment in proper condition.

- Managed customer complaints and feedback for constant improvements.

- Assisted the manager for the weekly employee's schedule.

- Prepared the weekly order staff for the store.

Machine Operator

Oct, 2010 - Jan, 2011

Fulani's Food Manufacturing, Mississauga

- Performed quality controlled for the production line and sorted the

non-conforming products as requested by the quality control department

- Controlled the sprayer machine of oil or margarine on bread products

- Filled out a report on the status of the products on an hourly basis

- Submit an end of the shift report to the quality control department

Trainer (Teacher)

Sep, 1996 - Aug, 2005

Saint Paul center of technical training

- I worked as a trainer (Teacher) for The Electrical Installations

subject theoretical and practical.

- I worked as a trainer (Teacher) for The Installation Maintenance

repair Refrigerators Systems and Air Conditioning theoretical and

practical from.

- I worked as a trainer (Teacher) for The Installation Maintenance

repair Electronics Systems theoretical and practical.

- Had been given me in addition to my responsibilities, The

Administrative responsibility of Saint Paul center for technical

training.

Teacher

Sep, 1995 - Aug, 2010

Saint Joseph College

- I worked as a teacher for Scientific and practical activities for

first, second and third primary grades from 1995 to 2004.

- I worked as a teacher for industrial filed and electrical components

mater for first, second and third preparatory from 1995 to 2005.

- I worked as a teacher for Christian Religion for primary and

preparatory grades from 1995 to 2004.

- I worked as a teacher for Social Studies mater for fourth, fifth, and

sixth primary grades from 1995 to 2010.

Supervisor

Sep, 1995 - Aug, 2010

Saint Joseph College

- Supervisor of Christian religion subject and responsible of spread it

out at school. I spread out the shepherd work, the shepherd committee,

religion and school celebration and the live periods at school.

Headmaster School

Sep, 2005 - Aug, 2010

St-Joseph College, Egypt

. Created the time table's school for 350 students and 40 teachers and

supervisors before the start of the school year.

. Met with representatives from educational government administration on

a regular basis.

. Performed periodic performance evaluation of teachers and students and

took necessary measures.

. Responsible for keeping track of attendance rate, discipline, annual

grade results of the school, and continuously working towards

improving the overall results.

. Responsible for ensuring that the teaching practices adopted in the

school prove highly beneficial to students.

. Acted as a liaison person between the school administration and other

governmental stakeholders involved in the educational process.

EDUCATION

- Business Management and Financial Services

Sep, 2013 up to now

Humber College - Lakeshore campus - Third semester - Second Year

And I am able to switch my study to be online if I get hired.

- Educational Studies- Diploma

Sep, 2009 - May, 2010

Institute of Educational Studies Cairo University

- Mass Communication - Bachelor's degree

Sep, 2000 - Sep, 2004

Cairo University

PROFESSIONAL SKILLS

Editing and Montage (Preparation and directed) the annual Review

issued by the Fr res St. Joseph 15 years from 1995 to 2010.

Editing and Montage the Journal of the Church's mission of The

Catholic Coptic Church almost 9 years from 1986 to 1995.

Computer skills: Word - Excel- Internet tools - power point

presentations - MS outlook - Microsoft Office.

REFERENCES

Available upon request

Contact this candidate