Chief Administrative Officer, Senior VP, Director of Human Resources
Resume:
AJ Cross, MBA, SPHR
Miami, Florida 33136
*****************@*****.***
Chief Administrative Officer/Senior Vice President
Apax Partners International, Dubai
**/**11-05/2014
Apax is an international investment housing firm with ownership of thirty
multi-industry organizations, over 9,000 employees world-wide and annual
revenue of $3.5 billion dollars.
> Provide instructional leadership to department managers including
Human Resources, Training & Development, Sales/Marketing, Risk
Management and Talent Management
> Oversee the development and construction of 4 major hotels in Dubai
with over 900 rooms, spa and lounges, including permits, architectural
plan review and approval, budgets, hiring and monitoring of
contractors throughout all phases of work including inspection process
> Responsible for continual 8-12% increase in revenue across investment
and sales divisions
> Implemented internal credentialing department for two home hospice
care centers in Dubai
> Developed and implemented the company's strategic plan and annual
budget
> Create, implement and reviewed administrative policy
> Preparing and presenting financial reports and quarterly state of the
company report
> Oversee the development of recruitment, talent management initiatives
to include employee relief fund, training & development, human
resource practices, succession planning and internal staff auditing
> Recipient of the Lord of Matterhorn, by Swiss Business Council for
outstanding leadership in Human Resource Leadership granting me the
honorary title of Sir or Lord
Managing Director/Chief Operating Officer
Cross Consulting Services, Miami
06/2009-07/2011
Cross Consulting Services provided executive level consulting to small to
mid-size businesses and local municipalities in matters of finance/budget
management, lean process management and strategic operations as well as
human asset management program development
> Develop marketing strategy and implement sales development for South
Florida market
> Provide services such as lean process management, training and
development, executive development and seminar leadership speaking for
medium to large size corporations and government entities such as City
of Hollywood, City of Fort Lauderdale, SNR Corporation, Apax Partners
International, Broward College and FAU, Galleria Real Estate, USN,
State of Florida and Kids in Distress
> Create branding initiatives for clients to include logo development,
market niche analysis, and marketing and advertising activities.
> Consult on Human Resources processes to include succession planning,
corporate restructuring, bond assessments, and training facilitation,
compensation analysis and union negotiations and general labor
relations including collective bargaining agreements
Area Talent Manager/Training Center Director
D.T.A.G., Tulsa, Oklahoma
12/2007-09/2009
World-wide Car Rental Company with $2.9 billion annual revenue, 600
locations worldwide and over 3,000 employees after merging with Hertz in
2012.
> Created the Virtual University which enabled live streaming training
of key management from perspective country-wide locations and offices
eliminating the expense of travel for training which saved the
division 280K in the first 6 months of implementation
> Implemented programs which created a $1.1 million dollar savings in
recruiting, hiring, training and employee benefit disbursement costs
within 13 months of implementation
> Oversaw Airport Operations as Training Center Director managing
facility operations and $180K budget
> Headed transition teams nationally as well as national software
rollouts for corporate and franchise locations
> Created regional recruitment initiatives to include, job fairs,
propaganda videos for university distribution, the creation of an
internship program with local vocational schools and customer service
training centers to attract young, bright and ambitious talent for
front end customer service positions
US Healthcare Systems, Philadelphia, PA
09/1996-06/2005
Currently AETNA. During my tenure was the second largest Medicare services
provider in the US with over $19 billion in annual revenue currently $47
billion. Within 10 years, I elevated from a telemarketing customer
services representative to the youngest Human Resource Director in the
history of the company
Director of Human Resources
02/200*-******
US Healthcare Systems
Developed consumer outreach program to streamline post-treatment care
evaluations, claims response, and eliminated 45 Field Representative
positions and fuel reimbursement practices saving the organization 180K in
the first year of implementation
> Oversaw 45-staff Regulatory Affairs division
> Oversaw Human Resources/Training and Development activities and
initiatives companywide
> Created first national electronic credentialing system for on boarding
new system healthcare providers
> Created first electronic national on boarding system for new hires
> Co-wrote legislation with City Councilwoman Jannie Blackwell to create
the first Welfare to Work employer initiative program in the City of
Philadelphia which was used as the model for the program currently in
effect today throughout the State of Pennsylvania signed into
legislation by former Mayor and Governor Ed Rendell.
Classification and Compensation Manager
01/1999-02/2002
US Healthcare Systems
> Implemented and communicated the classification and compensation
policies and practices to all employees and administered a sound pay
plan in order to attracted and retain talent as well as to comply with
union agreements and human resources rules
> Supervised and reviewed the salary grades, position titles and
classes, including reorganizations and worked with department heads in
a consultative capacity in preparing recommendations to the Board on
proposed organizational changes
> Oversaw collective bargaining agreements and conflict resolution
Medicare Fraud/Special Investigations Unit Manager
09/1995-01/1999
US Healthcare Systems
> Worked with Risk Management Director in development of Risk Prevention
Protocols and managed Medicare Fraud S.I.U.
> Oversaw the following Investigation activities: Documentation of all
investigative activities, Prepare evidence for presentation in court
and testify in court regarding investigation findings.
> Interview witnesses or suspects and take statements, Coordinate
investigative efforts with law enforcement officers and attorneys.
> Advise VP of Operations on ways to improve fraud detection, Gather
relevant documents related to investigations.
Education and Certifications
MBA American University of Dubai. CBA, UAE
2013
Dual Degree, Masters of Business and Finance Administration, Cum Laude
Clinton Fellowship
SPHR Society of Human Resource Management
2011
Senior Professional in Human Resources Certification
BA University of Pennsylvania, CLC, Philadelphia, PA
1998
Bachelor of Science/Information Technology, Cum Laude
Transforming Corporate Cultures, Building Solid Infrastructure and Engaging
Employees Proactively
Executive Level Manager and Operations Business Partner with over 19 years
comprehensive experience who has shaped high-performing cultures at Fortune
500 and Government Organizations with prolific communication and robust
development programs that bring increased profitability and efficacy.
Employs current human capital practices to attract and retain high-
potential talent. Develops executable strategy that motivates teams
individually and financially to exceed the corporate objective through
economic cycles.
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