Regional Manager, General Manager
Resume:
CARLOS RENÉ ADORNO, CHS
Kissimmee, FL 34746
407-***-**** **********@*******.***
OBJECTIVE
A Managerial Position in the Hospitality Industry
PROFILE
Experienced hospitality industry executive with major achievements in operational streamlining, service improvement and personnel
development. Quick to identify market trends, pinpoint viable opportunities and design business/marketing strategies that ensure higher
revenue returns. Entrepreneurial thinker with outstanding ability to implement new business concepts, delivering innovative business
solutions, and facilitating operational transitions. Excellent written and oral communications in Spanish and English.
EXPERIENCE
Carter Hospitality Group Orlando, FL
General Manager 2012 to 2014
Senior executive with P&L accountability and management responsibility for this full service luxury,151-resort type villas property catering
to both business and leisure travelers. Directed all related staffing and training, guest service, pricing, financial analysis / reporting,
budget, payroll, property management operations and revenue goal attainment. Monitored and oversaw the performance of 50
employees, associate/guest safety and compliance with corporate policies and procedures. Prepared and executed annual
business/marketing programs and special promotions.
LIBERTY INVESTMENT PROPERTIES Orlando, FL
Special Operations Manager 2010 to 2012
Top executive in charge of the full operational and financial performance of 25 properties in the company portfolio and the performance of
17 Property General Managers focusing on the profitability of each property assuring the highest level of service and efficiency.
Focus efforts on delivering the best quality in service and standards via continuous training and development of staff and constant
monitoring of compliance levels to meet both corporate and Florida Health Department standards. Prepare and administer annual budget,
forecast updates and daily sales income. Manage departmental costs and purchasing strategy for all supplies and materials.
HVS HOTEL MANAGEMENT Miami Beach, FL
General Manager 2007 to 2010
Senior executive with P&L accountability and management responsibility for this full service, 251-rooms property catering to both business
and leisure travelers. Directed all related staffing and training, guest service, pricing, financial analysis / reporting, budget, payroll,
property management operations and revenue goal attainment. Monitored and oversaw the performance of 50 employees,
associate/guest safety and compliance with corporate policies and procedures. Prepared and executed annual business/marketing
programs and special promotions.
HYATT HOTELS CORPORATION Orlando, FL
Assistant General Manager 2005 to 2007
Top line executive with P&L accountability and management responsibility for this limited service, 127-suite property catering to both
business and leisure travelers. Directed all related staffing and training, guest service, pricing, financial analysis / reporting, budget,
payroll, property management operations and revenue goal attainment. Monitored and oversaw the performance of 40 employees,
associate/guest safety and compliance with corporate policies and procedures. Prepared and executed annual business/marketing
programs and special promotions. In charge of full operation of the hotel including Sales, Housekeeping, Maintenance and Food and
Beverage.
RADISSON WORLDGATE RESORT Kissimmee, FL
Director of Food & Beverage/Outlets 2004 to 2005
Oversee financial and operational performance of two restaurants, two bars, food court, room service and banquet services contributing
$2 million to bottom line by continuing to drive the F&B reputation of the hotel forward. Focus efforts on delivering the best quality in
service and standards via continuous training and development of 30-member support staff and constant monitoring of compliance levels
to meet both corporate and Florida Health Department standards. Prepare and administer annual budget, forecast updates and daily
sales income. Manage departmental costs and purchasing strategy for all F&B supplies and materials. Implement and monitor radio and
TV advertising and on-site promotions. Direct HR issues, including recruiting, training, scheduling and performance evaluations.
• Increased customer service index a full six points in less than six months.
Carlos René Adorno, CHS Page 2
RAMADA SAN JUAN HOTEL San Juan, PR
General Manager 1999 to 2003
Senior executive with P&L accountability and management responsibility for this full service, 96-room/suite property catering to both
business and leisure travelers. Directed all related staffing and training, guest service, pricing, financial analysis / reporting, budget,
payroll, property management operations and revenue goal attainment. Monitored and oversaw the performance of 40 employees,
associate/guest safety and compliance with corporate policies and procedures. Prepared and executed annual business/marketing
programs and special promotions.
• Decreased operating costs 30%.
• Maintain consistent sales growth in the 2% to 3% range.
• Increased guest satisfaction index, obtaining a Three Diamond rating.
HAMPTON INN & SUITES San Juan, PR
Assistant Hotel Manager 1998 to 1998
Led all aspects of front office operations including reservations and sales. Implemented and executed standard operating procedures to
secure high levels of service and security. Prepared work schedules, recruiting strategies; developed and conducted training courses for
new/existing employees. Supervised a team of 25.
• Achieved the 1999 Pinnacle Award for best overall performance.
CARIBE HILTON HOTEL San Juan, PR
Director of Guest Services 1992 to 1998
Hired to ensure total guest satisfaction and safety with emphasis in guest comfort, attentive treatment and problem solving. Assisted
Sales Department during site inspections and VIP reception; attended and catered to special requests of guests; coordinated
transportation/shuttle services to/from airport. Monitored retail outlets located within hotel premises. Supervised 19 employees.
• 1997 Supervisor of the Year.
• Created and implemented a "check/all " to do list that improved guest services response time.
• Established seminars for hotel employees at various levels to address new and existing services.
EDUCATION
CORNELL UNIVERSITY Ithaca, NY
Graduate Studies Summer 1999
• • •
Strategic Hospitality Management Front-Office Management Strategic Marketing
METROPOLITAN UNIVERSITY San Juan, PR
BBA Marketing 1988
CERTIFICATION / SEMINAR
• •
AH&MA Certified Hotel Supervisor Train the Trainer, Puerto Rico Tourism & Company
AFFILIATIONS
Member – Central Florida Hotel and Tourism Association
Member - Board of Directors of the International Association of Businessmen / Women
Member - Puerto Rico Convention Bureau
Member - American Hotel & Motel Association
IT SKILLS
MS Office (Word, Excel, Power Point), Micros POS System Programmer; Fidelio System, NiteVision, System 21, Opera, Marsha
Reservation System and Internet Search Engines
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