Customer Service Manager

A NA ROSA CASTRO

***** ******** **** ***. *** Aventura F L, 33160

786-***-**** a **********@*****.***

EDUCAT ION :

H IG H SCHOOL

**** – 1986

San Antonio de Padua H igh School, Lima – Perú

BACHELOR ‘S DEGREE I N BUSINESS ADM I N ISTRAT ION

1987 - 1993

University of San Marcos, Lima – Peru

EXPER IENCE:

M IA M I SUBS GR I LL#30 GENERAL MANAGER August 2001

– M ay 2014

ESSEX HOUSE HO TEL N IG H T AUD I T February

2000 – August 2001

M IA M I SUBS GR I LL#110 MANAGER July 1996 –

J anuary 2000

JHONNY ROCKETS SERVER/ASSISTANT October

1994-July 1996

M ANAGER

WORLD BANK Project Coordinator February

1993 – September 1994

PENTAGRAMA TRAVEL AGENCY Secretary January

1991 – August 1992

SKILLS:

- English and Spanish (verbal and w r itten)

- Proficient in M icrosoft Office,EXCEL

- Excellent Customer Service

QUAL I F ICAT IONS:

- Outstanding 19 years of experience in customer service

- Superb multitasking interpersonal, communication and leadership

skills

- H i r ing employees and managed all payroll, insurance and taxes

- Accounts payable/receivable

- Filing and Data achieving

- Office equipment operation

- Telephone receptor

- General Accounting

- Problem solving

AWARDS:

Award for “OUTSTAND ING SALES M I L L ION DOL LAR STORE” in 2013 at

M iami Subs Grill

R EFERENCES:

A LAA ELB IAL I (Franchise Owner M iami Subs Grill) 786-***-****

A MBROSE WHYMS (Director of Operation of M iami Subs Grill, Coorporate

O ffice 954-***-**** ext. 1042, 305-***-****

E DUARDO FERNANDEZ (Brickell Honda) 305-***-****

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