Customer Service Management

Yvette Cason

**** **** ***** *****

Jacksonville, FL 32256

Phone: 904-***-****

Cell: 904-***-****

E-Mail: **********@*****.***

Summary

Food service worker with fast food, retail, and customer service experience. Very friendly, hardworking team player with a passion for people. Highly efficient at preparing food orders quickly while greeting customers and managing the cash register accurately. Dedicated to customer service, safety and cleanliness.

Highlights

*Reliable and punctual

*Cash handling

*Reliable team worker

*Neat, clean and professional appearance

*Delivers exceptional customer service

*Proven leader

*Excellent multi-tasker

*Engaging personality

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Experience

Firehouse Subs Jacksonville, FL

Crew Member

Recorded customer orders and repeated them back in a clear, understandable manner.

Served orders to customers at windows, counters and tables.

Quickly and efficiently processed payments and made accurate change.

Carefully maintained sanitation, health and safety standards in all work areas.

McDonald's Jacksonville, FL

Shift Leader

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Served fresh, hot food with a smile in a timely manner.

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Worked well with teammates and openly invited coaching from the management team.

Took initiative to find extra tasks when scheduled duties were completed.

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