Customer Service Sales

DAVE STOLTZFUS

*** ********* ****, ******, ** ***55 H: 717-***-**** C: 717-***-**** *************@*****.***

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Sales management professional with over 18 years in business, finance and management roles. Demonstrates a passion

for building relationships, cultivating partnerships and growing businesses.

Highlights

Sales Systems

Management Product Development

Accounting Accounts development

Budgeting Business growth

Accomplishments

God blessed my position at Country Lane and used what could have been viewed as failures in the past to create

success.

78% growth the first year, 41% growth the second year,

Experience

Sales Manager 02/2011 to Current

Country Lane Woodworking

Cold calling, follow up calls, quoting, design, in-home consultation, home show representation,

Customer Service/ Scheduling: Thank you gifts, referral program, email blasts, job scheduling and coordinating,

Systems: managed database of customers, email blasts, marketing budgets, home show schedules,

Technology: EBMS, Excel, Outlook,

Grew the retail Division 78% in 2011, 41% in 2012, 16% in 2013 and on track for 10-14% in 2015

Laborer 07/2010 to 02/2011

Danco Construction Pa

Steel Building Erection

Got an education on commercial and government projects, including scale wage projects,

Owner 01/1996 to 08/2010

Diamond Custom Wood Specialties Lancaster, PA

Owned, managed and worked custom woodworking business and grew a company from startup to 10 employees at

the largest,

Woodworking: cutting, planning, routing, sanding, finishing, staining, hardwaring,

Operated a full range of saws, sanders and routers,

Quality Control and reviewed finished product for shipment,

Design: designing, measuring, designed furniture lines; designed trade shows displays, input for company

website design

Sales: cold calling; follow up calls, trade shows; solicit stores to display as well as represent furniture line;

represented company at trade shows, mailings,

Systems: order taking, inventory ordering, implemented computerized bookkeeping system; implemented phone

system, implemented inventory system; just in time manufacturing,

Customer Service: customer service, trouble shooting, repairs;

Management: hired, evaluated, processed payroll, provided benefits and terminated personnel - 5 full-time and 2

part-time;

Technology: QuickBooks, word, excel and email, kitchen design software,.

Woodworker 01/1994 to 01/1995

Mt Eden Quarryville, PA

Cut and assembled Furniture

Assisted with hardwaring and final inspection of furniture

01/1994 to 01/1995

Laborer

B&S Woodcraft Quarryville, PA

Assisted wide belt sanding and planing;

independently used drill press,

band sawing of parts

01/1993 to 01/1995

Woodworker

John's Custom Gluing Quarryville, PA

Assisting with rip sawing lumber,

planning panels,

gluing panels,

color matched lumber.

01/1993 to 10/1993

Laborer

Ben Stoltzfus Construction Points, PA

Laborer

Cutting and assembly walls and window frames

Erected prefab homes

01/1992 to 01/1993

Warehouse Worker

Quarryville, PA

BB Grocery Stores

Sorting groceries,

moving product by hand and forklift.

Warehouse organizing

01/1990 to 01/1992

Woodworker

Quarryville, PA

Hilltop Woodcrafts

Cutting, used table saw, hand painting - detailed, artist paint, cut out detailed.

Pieces with jigsaw, assembled crafts,

01/1990 to 01/1991

Farm Worker

Kinzers, PA

Stoltzfus Farm

Feeding and milking cows (40), feeding and care taking horses (8), plant and.

Harvest crops,

Education

1989

Harristown Amish Parochial School

8th Grade Education

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