Customer Service Manager

Roberto Gonz lez

**** ** ** ****** # ** ( SUNRISE, FLORIDA, 33351

*********@*****.*** ( 786-***-****

FACILITY MANAGER

WORK EXPERIENCE: Property Manager, February 2008 - Present

Exit Future Realty - Weston, FL

. Maintain properties in proper conditions, maintain

good relations with tenants, contractors as well as

excellent customer service with prospect tenants.

. List properties on the MLS, show, sell and buy

commercial and residential properties for

investors/clients.

. Tenant screening, credit check, background check,

prepare and negotiate property leases.

. Prepare and maintain investors/clients files, prepare

and execute new and renewal leases.

. Manage all types of issues with tenant concerns.

. Schedule and supervise property inspections and

repairs.

. Budget rent payments, expenses and financial

performance of every property as an independent

business including, bookkeeping, financial monthly

reporting and rent roll reports for investors.

. Program all expenses to be paid on time including,

taxes, utilities, vendors, HOA and condo association

payments.

. Produce late notices, legal forms filing and

evictions on delinquent tenants.

Mortgage Broker / Manager, June 2002 - January 2008

Bricks Mortgage and Real Estate Corporation,

Hollywood & Orlando, FL

. Complete Profit & Loss responsibility, monthly &

annual reports, budget, projections, and staff &

sales performance. Developed and implemented Sales &

Marketing strategies aimed to improve branch s

performance.

. Responsible for originations, recruiting, loan

processing and branch operations, overseeing loan

pipelines, coordinating work flow and communicating

new policies and procedures to staff.

. Ensured profitability, market share growth, high

level of customer service, and continued

relationships with banks, realtors, builders and past

customers.

. Responsible for meeting agreed upon minimum loan

volume, close ratios, lock pull measuring the future.

. Expert understanding all sectors of the real estate

and mortgage industry, including brokers, banks,

vendors, government agencies, insurers, appraisers,

condo associations and HOA.

Senior Financial Analyst and Cash Management, March

2000 -June 2002

Florida Memorial University, Miami Gardens, FL

. Conducted analysis of financial statements and

periods of financial performance.

. Continuously studied and analyzed competition and

market share.

. Ensured compliance with federal tax regulations.

. Responsible for financial reporting and management of

multiple departments in the administrative area.

Regional Manager, February 1997 - October 1999

Lanier Worldwide, Colombia

. Responsible for the management of 3

States (Risaralda, Caldas & Quindio) including

directing promotional advertising programs.

. Reduced operating budget to by 9% while increasing in

sales volume by 35% and adding the State of Choco to

our market.

. Organized and implemented plans to

increase market share in volatile markets in the

Coffee Region.

. Analysis of prices competition and developing pricing

strategies and discounts. Motivational

training to the sales force.

Branch Manager, April 1994 - January 1997

Agrarian Bank, Pereira, Colombia.

. Responsible for the daily operations of the bank s

office including management and coordination of

staff.

. Provided customer service, Coordinated the functions

of the ledger, including account analysis,

reconciliations, journal entries, accounts receivable

& accounts payable.

. Prepared all month-end accounting documents and

trained new employees.

Budget Manager, November 1991 - April 1994

Owens Illinois, Colombia

. Identification of niche markets, policy

implementation, Review of marketing systems with and

for the client.

. Provided advice regarding the need for

advertising and development of themes.

. Analyzed results and corrected deviations:

Coordinated research on the needs of customers.

. Reviewed and established budgets and sales quotas.

Control of marketing plans and acquisition

of brands Promotional material, Presentation and

Analysis of the summary of monthly Promotional

activities.

LANGUAGES: Fluent in English & Spanish

EDUCATION: (MBA) Master of International Business Administration,

1991

Alliant International University

San Diego, California

(BBA) Bachelor of Business Administration, 1986

Externado University

Bogot, Colombia

(RE) Real Estate Agent License, 2002

State of Florida

(CAM) Community Association Manager License, 2014

State of Florida

Pending to take the state exam

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