data entry/ customer service specialist
Resume:
Dr
Houston, Texas
Phone: (832)
Delana M. Johnson
Objective To be employed by a company that I can grow with and to
help that company grow with the experiences I receive.
This will allow me to apply my well-built work ethic,
customer background, and professional acumen in a
progressive work environment. Characteristics to include
loyalty and dedication with desire to learn, succeed, and
Summary: advance to the fullest.
Self-motivated, aggressive and competitive
Excellent communicator both oral and written
Establish good rapports with maximum results
Proficient in time management
Detail oriented
Work 01/14 - 04/14 General Dynamics Houston, TX
experience
Customer Service
Assisted at call center in support of the Centers for
Medicare
and Medicaid Services Contact Center Operations (CCO)
08/12 - 01/14 H.E.B. Grocery Store Missouri City,
TX
Shelf Edge
Change and print daily tags
Submit and do major resets in various departments
Put out coupons and check for correct dates
07/11 - 02/12 Castle Dental
Missouri City, TX
Patient Coordinator
Verify Insurance
Set Appointments/Verify Appointments
Pull Charts
Check-In Patients
Take Payment/Process Payment
07/03 - 10/09 ACS
Houston, TX
Customer Assistant for Sprint/Nextel
Swap-n-Go Charging phones
Assist customers with finding a compatible price plan
Handle business accounts with numerous phone lines
Talk to customers about overages
08/00 - 04/02 BABIES "R" US Houston,
TX
Baby Registry
Keyed-in and scanned customer information in the computer
Took purchase orders over the phone for in and
out-of-town customers
Filed and answered phones
07/99 - 10/00 WAL-MART
Houston, TX
Cashier, Customer Service
Jewelry Department Assistant
11/98 - 09/ SUPER-K-MART
Houston, TX
Cashier, Customer Service
Jewelry Department Assistant
Answered Phones
07/96 - 07/97 TALBOT'S OUTLET Houston,
TX
Customer Service, PBX Operator
Price Markdowns
Dressing room Assistant
Assisted in Stocking and Hanging Garments
01/97 - 06/97 MCGREGOR DENTAL Houston, TX
Clerk I
File Clerk
Patient Appointment and Sign-in
04/93 - 01/95 H.E.B. PANTRY
Houston, TX
Checker
Grocery Checker
Assisted Customers
Stocker - General Merchandise
07/91 - 07/92 Ben Taube Hospital
Houston, TX
Medical Record Clerk
Pulled and filed Medical Charts
Filled Discharged summaries
Education 05/85 (Graduated) Junction City High School
Junction City, Kansas
Training Professional Business School - 1 yr Data Entry (05/92)
References Upon Request
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