Staff Service
Resume:
Las Vegas, Nevada *****
E-mail: ********.******@*******.***
Dedicated and passionate about developing strong employee relations and
exceeding organizational goals. Solid reputation for implementing policies
and procedures that positively impact corporate profitability, employee
satisfaction and overall productivity. Reputation for displaying integrity
and professionalism when communicating with professionals at all levels.
Adept at problem solving, decision making and staff motivation. Goal driven
and demonstrated strengths in multi tasking and prioritizing.
1993-1994 A.A.S/Healthcare Management/Cannons College
1989-1993 B.S./Biology/ University of Hawaii
2014- Present Skin & Cancer Centers of Las Vegas Regional Operations
Manager
Responsibilities in conjunction with this position are to oversee and
manage the daily clinical and business operations for 6 locations. Work
collaboratively with the CEO, CFO and Medical Director on long range
strategic operational issues and planning. Review site financial
performance, analyzing variances and trends. Identify and understand the
impact of variances, and recommend plans to address negative variances.
Drive P&L performance by managing labor cost and clinic productivity.
Direction of all daily facility AR/AP/POS transactions, to ensure the
integrity in P&L reporting. Conduction of all recruiting, hiring, training,
payroll reporting, counseling and termination of employees, administration
of benefits. Provided on-going safety training to ensure compliance with
OSHA.
2011-2014 Advantage Homecare, Administrator
Ensuring the agency complies with all relevant federal, state and local
laws. Supervision of the development of agency policies and procedures that
support its purpose and goals while adhering to industry standards and
established regulations. Recruitment, hire and provide initial orientation
to all new employees. Ensure qualified employees are hired, in accordance
with job descriptions. Familiarize all employees with policies and
procedures. Provide leadership and consultation to personnel. Hold regular
management and staff meetings to ensure efficient operations and
communication to and from all levels of the agency. Oversee a continuous in-
service training program and competent supervision to improve employee
efficiency and client care. Exploration of various health plans to
implement into employee benefit packages. Liaise with attorneys, case
managers, physicians and private organizations to generate a solid referral
source, coordinate and maintain written service agreements. Devise short-
term and long-term program development and modification plans, Identify
critical issues that may affect the agency.
2006- 2011 Pediatric Emergency Physicians, Director of Staff Recruitment &
Business Development
Marketing and implementation of the companies' unique PED and PICU module
to existing facilities across North America. Recruitment of Clinical and
non clinical professionals to service contract lines once implementation
was established. Directed employment activities for 80 employees,
responsibilities in conjunction with this were initiation and submission of
all state and federal licensing applications, J1-Visa applications,
facility privileging applications. Execution of all employee reference and
prior employment verifications. Production and negotiation of provider
employment contracts. Oversight of all staff scheduling to ensure proper
allocation of staffing hours to maximize profitability in each facility.
Managed health, dental, vision and EAP plans as well as insurance and
workers' compensation claims.
2002-2006 Nevadacare, Asst. Director of Quality Assurance
Assisted in the implementation of numerous program evaluation, and quality
improvement functions within the company. Facilitated on-site physician
evaluations and audits to ensure compliance with state and to ensure
governing accreditation guidelines are properly executed. Oversight and
supervision of 14 Nurse case managers to ensure the guideline processes
meet the established requirements of the organization and that the process
complies with state and federal regulatory agencies.
1995-2002 Intermed Associates/Doctors Health, Director of Clinical
Operations
Developed and implemented standard clinic operating procedures. Recruited,
trained and supervised permanent and temporary support staff, Increased
cost controls by checking accuracy of accounts receivable/payable
documents, Monitoring of all physician licensing to ensure compliance with
JCAHO, Recommendation and implementation of service objectives to increase
revenue, Led facilities through 4 successful JCAHO accreditations,
Supervised staff of 45. Responsibilities also included directing staff in
processing invoices and payments, and ensuring proper handling of facility
expense accounts.
Lyanne-Jeniffer Hall
QUALIFICATIONS/SKILLS
.Employee Relations .Team Building & Leadership
.Recruitment and Retention
.Excellent Communication Skills .Process Management & Improvement
.P & L Management
.ERP & SAP Software Knowledge .Exceptional Follow-Through Abilities
.Conflict Resolution
EDUCATION
EMPLOYMENT
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