Customer Service Sales

OBJECTIVE:

To acquire a

position within a thriving organization/company, in order to maximize my

growth potential, management skills, increasing quality assurance, and

training experience.

EDUCATION:

Bassick High School, Bridgeport, Connecticut Sept. 1986 - May 1990

University of Bridgeport, Bridgeport, Connecticut Sept. 1990 - June 1991

WYBC School of Broadcasting, New Haven Connecticut Nov. 1991 - Nov. 1992

Soundview Media (Cablevision Channels

77,78), Bridgeport Connecticut May, 1999 - 2006

Guilford Tech Community College. Pathways of Continuing Education,

Greensboro N.C. Sept. 2012

ITT Technical Institute Greensboro

N.C. Computer Networking Systems Administration June, 2014

COMPUTER SKILLS:

Proficient in Microsoft Word, Excel, PowerPoint, Access, Mac and Windows

Operating Systems.

EXPERIENCE:

Staples - Greensboro N.C. (August 2014 - Current)

Sales / Cashier

. Floor Sales, Customer Assistance

. Inventory / Merchandising / Freight

Determined Marketing - Greensboro N.C. (May 2014 - August)

Sales - Direct T.V.

. Sales of promotional packages currently being offered

. Costco, Sam's Club, Best Buy

. Sales of Equipment Upgrades

. Work independently at locations listed above

Compass Group, LLC/ Bank

of America, Charlotte, NC (May. 2011 - Nov. 2013)

Asst. Supervisor/ Prep Cook

. Budget Analysis

. Inventory ordering

. Supervision of 5 employees

. Development of New Hire Training

. Prep Cook

. Sales / Server

. Maintenance of kitchen / sales area

Labcorp of America - Greensboro, North Carolina (July 2010 -- May. 2011)

Promoted to Team Lead - Patient Customer Service

. Training and development of New Hires

. Handled escalated incoming/outgoing patient, client and provider calls

. Filing and maintenance of patient demographic documentation

. Performed Front End Billing of daily claims

. Coding and Translation of ICD9 codes

. Processed Daily work distribution and performed hourly inventory

status checks using Excel

. Handled Billing and Payment issues

. Customer Supply requests

. Documentation of End of Day Inventory Summary reports

Dianon Systems Medical Laboratory, Inc., A Lab-Corp Company - Stratford,

Connecticut (February 2005 - July

2010)

Healthcare Billing Specialist

. Data Entry

. Insurance Verification and Authorization of Treatment

. Handled 100-150 Incoming patient calls/day

. Processed patient refunds, claim cash adjustments

. Worked with Dymacol Collection Agency on patient removals and

submission

. Specimen storage and filing of daily inventory

. Daily processing of mail and fax receipts

Cablevision, Bridgeport, Connecticut (January 2005 - February 1999)

Customer Service Representative

. Handled 100 incoming customer calls/day

. Processed daily credit card payments/refunds

. Data entry of customer demographics

. Scheduling appointments for new customers

. Cross-selling of special products and monthly packages

HOBBIES:

Bowling, Football, Basketball, Physical Fitness, Music and Radio

Broadcasting

REFERENCES:

Furnished upon request

Contact this candidate