Operations Manager

Jeffrey A. Burt

Phone: 831-***-****

E-mail: ****-****@*********.***

EXPERTISE

Offers expertise in Operations and General Management, Supply Chain,

Inventory Management, Manufacturing, Quality Assurance, and Customer

Service from product inception through customer delivery and service.

Offers analyzing and managing the forecast fulfillment process and rapid

change of product demand necessitated by business and consumer markets;

minimizing investment in tooling, labor, and overhead to maximize ROI; and

cutting overall costs of quality by engagement from product inception

through manufacturing engineering, production, test, and customer service.

KEY SKILLS/TALENTS

. Supply Chain Management through Contract Manufacturing

. Inventory Throughput and Production Management and Efficiency

. Responsible for Forecast Maintenance under a Mixed Manufacturing Model

(OEM Purchase, Black box, Turnkey, Local)

. ERP installation and use and customized Crystal Reporting

. Quality Development through ISO 9002 program

. Development of Staff and Staff Procedures and Controls

. Technical Customer Support, including OEM and End user, and

development of Customer Support documentation and responses, including

IT management

. Two years as Finance Head of Electronics Co.; general business

knowledge from vendor through customer, P&L, ROI, and margin analysis

. Cost Management including cost accounting

. Salesforce Adoption and execution

. Logistics and Distribution Management from Contract Manufacturer to

customer

ACHIEVEMENTS

. Reduced costs of Purchasing overhead, materials, assembly, and tooling

by 35%

. Outsourced manufacturing from California to China, Mexico, and Taiwan

. Installed and deployed ERP to all departments, and trained all users

. Increased inventory turns from 2.6 to as high as 8.2 per year

. Reduced defect returns from 17% to 1% in first year

. Wrote successful ISO 9002 documentation

. Project Manager for merging IT and Operations and ERP for two

acquisitions

. Selected and planned layout and all physical requirements of new

building

. Managed IT department for corporation

. Operations documentation and implementation

. SOX 404 IT compliance

. Project Manager for Lead-free product conversions for 12 products at

3 locations

. Negotiated successfully with adversarial suppliers during bankruptcy

. Implemented customer triage methodology reducing service center

personnel by 50%

. Reduced overall time per call from 12 minutes to 7 with written FAQs

EMPLOYMENT and RESPONSIBILITIES HISTORY

Nordic Naturals, Inc., Watsonville, CA 2012-2014

Operations Manager-Materials, IT, HR, Facilities, Warehouse and

Shipping

Focus-Vitec/Focus Enhancements/Videonics, Sunnyvale, California, 1991-2011

V.P. of Operations-Facilities, Supply Chain, Manufacturing, Quality,

Manufacturing

Engineering, Finance, Cost Accounting, IT, and Technical Customer

Support

Field: delivery of professional and consumer camera to video hard

drive portable products, video servers, and studio mixers, titlers,

and editors

EDUCATION

University of Wisconsin-Whitewater

Graduated Summa cum laude

Majored in International Studies-Economics Emphasis, English,

Journalism

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