Customer Service High School

Location:

Posted:

September 26, 2014

Dilenny Mena

New York, NY 10032

*******@*****.***

To obtain a rewarding and challenging position, which will utilize my strong leadership skills and my

extensive professional experience in a reputable organization.

PROFESSIONAL EXPERIENCE

05/14 - Present I.D.A Flatpack, New york, NY

Administrative Support

• Perform administrative and office support for multiple supervisors.

• Fielding telephone calls, word processing, filing, faxing, customer support.

• Extensive software skills, internet research abilities and strong communication skills..

• Booking calendar throughout the day.

• Customer service support via Email.

03/04 - 06/11 American International Group (AIG), New York, NY

Customer Service Analyst

• Handled incoming calls and emails according to departmental standards.

• Conducted step by step research/documentation methods related to both domestic and

international products, services and policies.

• Made follow- up calls/emails to ensure customer satisfaction.

• Provided excellent communication skills to support customer’s needs on a daily basis.

• Assisted fellow colleagues with difficult requests from customers.

• Participated in business continuity exercises utilizing work from home capabilities.

• Contributed to keeping excellent customer service levels and operational effectiveness

by participating in departmental projects.

6/03- 01/04 Toy’s R us, New York, NY

Clerical Assistant/Data Entry Operator

• Handled shipping arrangements and performed various clerical/administrative

duties on a daily basis.

• Ensure accuracy of all inbound and outbound shipments.

EDUCATION

1999 George Washington High School New York, NY

2005 TCI College of Technology, New York, NY

SKILLS Microsoft Office 2010 – Word and Excel

Proficient in MAC Lion, IOS, Windows 7 and Vista systems.

Bilingual English/ Spanish

References available upon request