Customer Service Sales

M arcos Zayas

**** ** ***** * *. (***)

***-****

Miami, FL 33175

************@*****.***

Education

Belen Jesuit Prepatory School

M iami, FL

High School Diploma

Florida International University

M iami, FL

Joint Law and Psychology Graduate Program

Work Experience

Verizon Wireless/ Fayyaz Hoodbhoy 305-***-****) M iami,

FL

Store Manager April

2014-Present

• Ensuring the Store is kept up to company standards and motivating a group of employee’s to make

sales.

• Required to acquire product knowledge of all merchandise and be able to apply this knowledge to suit

every customer’s needs, and be able to provide excellent customer service to every customer who

e nters the store.

• Conduct all sales and transactions using a modern cashier system

• Managing all store inventory, transfers and orders

• Marketing store location and offers to maximize profits

• Created a referral system to target repeat customers and ensure customer satisfaction and retention

Florida International University- Parking and T ransportation / T ravis Stokes- 305-***-****

M iami, FL

Event Coordinator J une 2013 – September

2014

• Ensuring parking is reserved for all special events occurring at FIU

• Have to work with different groups and individuals as they visit campus, and provide them with excellent

customer service

• Ensure secondary parking is available for the FIU community, so that the events don’t interfere with normal

campus operations, and dealing with questions and concerns.

Help at Home Care/ G iselle Garcia 305-***-****

M iami, FL Behavior Assistant

J anuary 2012 – April 2014

• Plan and implement behavior interventions while conducting ABA therapy for autistic children.

• Work alongside with the family of autistic children to ensure their daily schedules and routines

a re designed to help them reach independence in spite of their handicap.

• Work with the child to direct his/her development and implement his/her behavior intervention.

At&t / Norma Figueiras 305-***-****

M iami, FL

Sales Representative D ecember 2011 –

J anuary 2012

Conducted door to door sales, providing product knowledge for U-verse and facilitating the purchase of home services

p rovided by U-verse through At &t

Required supreme customer service skills coupled with sales knowledge to provide customers with the best in home

services possible

Was required to be the representative for my customers with At&t and ensure their services were installed in a timely

manner which involved coordination with different branches of the cooperation.

Forever Redwood/ Raul Hernandez 707-***-****

M iami, FL

Executive Assistant to CEO November 2010

– J anuary 2012

Responsible for managing daily office activities, creating and maintaining the CEO’s personal calendar

Performed all Data entry for company sales and expenditures, answered the company phone, and was in charge of all

Customer Service calls and visits on a daily basis

Used Microsoft Office, Excel and outlook to maintain documents and data. Kept the office clean and stocked.

Leadership Experience

Sigma Chi Fraternity M iami,

FL

Magister (New member Educator) J une 2013 –

P resent

Design and implement and education system meant to prepare and teach new members for initiation into Fraternity.

Responsible for the emotional and physical wellbeing of all new members in my program.

Must create an environment conducive to learning and growth while coordinating a program that fits into varying

schedules and doesn’t disturb regular Fraternity and member functions.

Skills

Microsoft Word, Excel, PowerPoint, and Outlook.

CPR and AED certified.

Hippa, OSHA, Zero tolerance certifications (required to be licensed to work with children, families and individuals with

special needs who are considered incompetent and in need of support)

Bilingual (Speak and write English and Spanish)

Contact this candidate