Customer Service Manager

Lawrence W. Passiatore

*** ****** *** *********, *** York 10594 Home 914-***-****, Cell 914-***-****

Email: *********@*******.***

Objective

To enhance the efficiency of your company by utilizing my strong organizational and

interpersonal skills and my ability to multitask.

Qualifications

Proficient in Microsoft Vista, Microsoft XP, Microsoft Word, Excel, Power Point and

Outlook.

Ability to provide practical, innovative, and value-added solutions to issues identified.

Excellent interpersonal communication skills.

Proven ability to organize and complete a heavy workload while meeting deadlines.

Experienced in all administrative and service-related duties related to maintaining an

efficiently

run department including the precise maintenance of records such as vault balances and

clerk

cash drawer balances.

Attentive listener with an outgoing, friendly demeanor and a good sense of humor.

Problem solver who persistently follows up until the issue is resolved.

Ability to effectively communicate, both verbally and in writing.

Exceptional leadership and organizational skills.

Experience

New York Botanical Garden (Office Aide-Mailroom) September 2008 – May 2012

Reorganization and modernization of the mailroom.

Use of the Pitney Bowes machine for processing outgoing mail.

Signed for and logged in all incoming parcels and distributed to proper parties.

U.S. Postal Service (Manager, Customer Service) October 1970 – August 2008

Manager at Fordham Post Office Station managing 80 employees.

Controlled all daily operations including: incoming and outgoing mail, retail operations, customer

satisfaction issues and dissemination of safety rules to all employees.

Analyzed daily/monthly reports before submission with specific attention regarding: regulation and

maintenance of accurate balances. Reports included those related to mail volume, sick leave use

and percentages, overtime and productivity.

Intermittently handled the close-out procedures, handling thousands of dollars in cash and

assuring that all retail was in balance.

Represented the Postal Service at community board meetings, which involved answering

questions and handling complaints pertaining to delivery of mail in the area.

Worked with Human Resources and Labor Relations department in regard to maintaining the

actual complement and also assisted employees with questions about their health and retirement

benefits.

Ordered supplies, safety reports, recorded work hours, clerk balances of their cash drawers and

vault balances of reserve stock.

Handled all administrative work and maintained it keeping it very organized in data entry, drafting

and editing, type correspondence, memos and presentations, prepare presentation and meeting

materials

Sporadically covered Area Manager position, which entailed assuming responsibility of 8 stations

and over 500 employees, including managers and supervisors.

Assisted the U.S. Postal Inspectors and the Inspector General’s office with the arrests of

employees for violating rules and regulations.

As Manager of the Fordham Station, had many dealings with the Contract Station #37, Fordham

University Post Office, assisting staff with the pick-up and delivery of the mail, supplies, etc.

Jack J. Passiatore & Assocs. Insurance Agency (Broker/Office Manager) July 1975 – June 1999

Vice president of Agency for 25 Years in selling all types of insurance.

Handled all incoming payments, administration work and expenses.

Maintained memos of oral communications when assisting with customers.

Had direct accounts with Empire/Allcity Insurance Co, Gould Agency, Morstan Agency, etc.

.

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Education

College of Westchester Associate Degree in Accounting/Business Administration

Evander Childs High School Diploma

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