Customer Service Human Resources
Resume:
Jodi Pierson, PHR
Lincoln University, PA 19352
*****@*******.*** • 484-***-****
Summary of Qualifications
Highly effective and proactive human resources professional with expertise in generalist activities,
specializing in full life-cycle centralized staffing and recruitment activities, and HRIS administration
accompanied by exceptional customer service.
• Subject matter expert of HRIS applications; implements strategic application of integrated
technical tools and systems that increase operational efficiency. Established track
record of accurate research and complex reporting.
• Interprets laws, regulations, precedent decisions, and policies to advise management
and employees on human resources issues regarding compensation, employee benefits,
retirements, and pay administration and makes recommendations for appropriate
solutions. Takes action to resolve highly complex and sensitive problems.
• Supervises, sets priorities, and directs the work of others to accomplish department and
organizational goals.
• Provides expert technical advice and guidance on human resources and payroll issues.
• Communicates orally and in writing to a variety of individuals with diverse backgrounds.
Education
Bachelor’s Degree of Science, Business Management January 2013
Wilmington University – New Castle, Delaware
Member, Sigma Beta Delta Honor Society
Member, Delta Epsilon Rho Honor Society
GLO-BUS Industry Champion 2012
Human Resources Management, Continuing Education Studies December 2011
Villanova University – Villanova, Pennsylvania
Associate’s Degree of Science, General Studies May 2011
Delaware County Community College – Media, Pennsylvania
Member, Phi Theta Kappa Honor Society
Specialized Certifications
Professional in Human Resources (PHR) Certification 2011
Certificate in Human Resources Management 2011
HR Generalist Certificate – Society for Human Resource Management 2008
Microsoft Office Specialist for Office Excel® 2007 and 2010
Microsoft Certified Applications Specialist for Office Word® 2007 and 2010
JODI PIERSON
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Professional Experience
Lincoln University – Lincoln University, Pennsylvania (Held progressively responsible positions)
Senior Human Resources Generalist, Human Resources 2010 to Present
• Experienced and knowledgeable senior member of the Human Resources team.
• Administer high level of customer service to all levels of employees.
• Coordinate and implement complete integration of new HR Online / Paychex HRIS
system. Make key decisions in regards to set-up and applications. Enter detailed
employee and company information.
• Administer full lifecycle centralized staffing and recruitment activities, benefits
administration, workforce management, and compensation in compliance with related
employment law, policies, practices and guidelines.
• Maintain position control, forecast salaries and personnel budget.
• Interpret and apply contractual labor relations obligations for three unions.
• Advise management and employees on human resources issues regarding
compensation, benefits, retirements, and pay administration and makes
recommendations for appropriate action. Ensure proper application of laws,
regulations, precedents, and policies.
Administrative Assistant, Human Resources 1999 to 2010
• Performed high level administrative and staffing functions including the complete
management of the employee life-cycle (onboarding through termination).
• Completed special projects as assigned by the Chief Human Resources Officer.
• Assisted in employee relations and benefits administration functions.
Secretary, Academic Advising Center 1998 to 1999
• Provided support and completed special projects for the director and sixteen academic
advisors. Scheduled appointments. Supervised student workers.
• Drafted memos, answered phones, maintained departmental budget, organized and
filed documents. Maintained high level of customer service.
• Operated office equipment such as computer, copier, fax machine
Senior Clerk Typist III, Department of Music 1992 to 1998
• Provided support and completed special projects for the department chair and six
faculty members. Scheduled appointments. Supervised student workers.
• Drafted memos, answered phones, maintained departmental budget, organized and
filed documents. Maintained high level of customer service.
• Operated office equipment such as computer, copier, fax machine
Caldwell Temporary Services – Newark, Delaware 1991 to 1992
Temporary Senior Clerk Typist III, Department of Music
Client: Lincoln University of Pennsylvania
• Provided clerical support in a demanding University environment.
Jennersville Regional Hospital – West Grove, Pennsylvania 1990 to 1991
Patient Account Representative, Business Office
• Served as insurance billing specialist; submitted hospital claims to insurance
companies. Interpreted billing details to patients; provided excellent and efficient
customer service.
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