Customer Service Sales

Ashley Torres

Flooring Specialist - Home Depot

Yonkers, NY

****************@*****.*** - 914-***-****

WORK EXPERIENCE

Flooring Specialist

Home Depot - New Rochelle, NY - November 2011 to Present

Created a differentiated customer experience through project knowledge, follow-up and project execution along

with demonstrating expert product and services knowledge in answering customer's questions.

• Assisted customers in person and via telephone with choosing customer carpeting, hardwood flooring and

ceramic tile based on taste, style, budget and dimension constrains.

• Scheduled installs and appointments, including vendor and third-party service provider participation as

necessary and cross-sold floor care products, window treatments and shelving.

• Quickly responded to customer inquiries and provided an inviting shopping area that promotes increased

foot traffic and customer interest.

• Lead customers through sample selections using display and print ads, and developed alternate preliminary

packages.

• Closed sales and guided customers through the credit application process.

• Implemented various sales campaigns aimed at increasing revenue, raise brand awareness and driving client

retention rates.

Front-End Supervisor

Michaels Arts&Craft - Yonkers, NY - March 2008 to August 2010

Supervised employees and established priorities within the store, such as assigning employees to work

registers, stock shelves or clean the aisles.

• Executed the displays, sign and inventory of weekly, major promotional and seasonal merchandise.

• Handled inventory shrinkage and loss prevention by monitoring loss prevention programs, identifying and

managing shoplifters.

• Ensured all products and prices were accurate and up-to-date.

• Monitored and managed daily sales reports, to ensure customers received exceptional service.

• Handled customer relations issues in accordance with company policy and promoted a positive shopping

experience.

• Trained and evaluated cashiers performance quarterly.

EDUCATION

Early Childhood Education

Westchester Community College - Valhalla, NY

2011 to Present

ADDITIONAL INFORMATION

Received multi awards as per customer service.

Results-oriented, sales professional with extensive experience in product sales, showroom and merchandising

in highly competitive industries. Strong leader, problem solver and team builder.

• Advanced use of Microsoft office

• Excellent organization, planning and multitasking skills

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