Customer Service Management

Pierre E. Verchiens III

Pearland, TX. *****

Cell 832-***-****

*.*********@*****.***

Career Objective: I am a highly qualified and efficient Warehouse Management

professional with experience in the following fields; managing inventory control,

warehouse operations, project analysis and management. I have also developed

policies to achieve customer satisfaction, cost /productivity and profit maximization.

Company: Hertz Service Pump & Compress, Deer Park, TX

Duration: April2014 – Present

Job Title: Sales and Operation Coordinator

• Answer customer calls and concerns

• Schedule delivery and pick up of equipment

• Maximize sales revenue for branch through excellent customer service on

existing orders

• Provide customers with expert advice on equipment selection, operation and

maintenance

• Process daily business reports

• Data Entry (Rentalman)

• Daily inventory of equipment

• Filing contract and close contract documents

• Upload and download rental equipment of inbound & outbound trucks

• Operator forklift

Company: DynCorp International Materials Department, Air Base-Afghanistan

Duration: April2012-July2013

Job Title: Materials Control Supervisor

• Manages the daily operations of the warehouse facility, as well as the receipt

and distribution of all material assets within the immediate AOR.

• Responsible for ensuring proper personnel and assets are in place to support

specific SOW requirements and coordinating with the Warehouse Manager and

US Government Accountable Officer to ensure the accurate receipt/storage of

and fluid, flexible distribution of Army equipment, materials and supplies.

• Assigns duties, instructs, and supervises subordinates in proper work

techniques and procedures.

• Plans and analyzes operational data and reports to ascertain degree of

conformity with established policies, work standards, and procedural

directives.

• Supervises preparation of materiel control and accounting input for data

processing and reviews output documents.

• Inspects and evaluates inventory management activities.

• Directs supply personnel in performance of supply, warehousing and inventory

control functions.

• Review and compile Lost, Theft, Damaged, and Destroyed (LTDD) reports

from subcontractors to ensure information is screened and processed in a

timely manner

• Assist receiving department with tagging incoming equipment onsite and

registering it into the database

• Determines current and projected repair requirements.

• Prepares and updates warehouse layout plans.

• Conducts warehousing surveillance and inspections.

• Performs other duties and activities as directed prior to Upper Management;

• Prepares reports on personnel and equipment availability, storage space,

relocation of materiel, and warehouse denials.

• Establishes issue schedules and procedures.

• Perform needed training as required.

• Other duties as assigned.

• Assisted with PSD team in regards to personnel protective service detail

assignments as they pertain to assigned of movement of personal from one

Camp to another.

• Responsible for PSD Team’s safe operations of assigned PSD/CP

transportation to ensure for principals safety, to include mobile and static venue

operations.

• Conduct protective formation position training daily for their team members

• Present a clean and professional appearance and ensure that all PSD Team

Members meet the same guidelines.

Other Duty Task Assignment:

DynCorp International

Duration: June2012-July2013

Job Title: Personal Security Transport (PST) scheduled.

• Responsible for the safe operation of all assigned protective transportation of

principles to ensure their safety, including mobile, air and static missions

• Utilizes special weapons and tactics to ensure a high level of mission success.

• Conducts protective formation positions daily and advanced security

reconnaissance of projected routes.

• Conducts static security assignments when directed.

• Ensures compliance with company policies and procedures.

• Provides deterrence against the commission of wrongful and unsafe acts,

unauthorized and / or illegal activities, including potentially life threatening

activities and protection of information.

Duration: November2012-July2013

Job Title: Warehouse Manager / Descoping Manager and Base Closure

Operations

• Managing staff to make sure that they perform and abide their job descriptions

• Being a liaison between the military and the company directors in making sure

the Base is closed in the proper way, in time scheduled and in accordance as far

as materials/logistics is concerned

• Strategically coordinated with Mayor Cell and higher authority on

contractor/personnel drawdown plans to include air transit, ground mobility

assets

• Responsible for supervising, coordinating, inventorying, and identifying over

210 million dollars’ worth of items & equipment assets of different base

closure.

• Identification of items & equipment assets for restricted for site to site transfer

• Responsible for tracking of all property items on a site to site transfer

• Timeframe guidance and reallocation of items & equipment assets,

Coordinated with MCT, Transportation Management and Deputy Director of

Logistic for final basing foot prints and consolidation of forces

• Responsible of transfer of Materials Personnel other remain sites

Company: FLUOR Materials Department, Air Base-Afghanistan

Duration: May2010 - December2012

Job Title: Materials Control Specialist 1

• Supervised employees in daily warehouse activities

• Handled task of sending reports and updates to work orders being processed

and completed

• Performed task management, processing of work orders, receiving material,

issuing material, and property control. Responsible for coordinating movement

with Project Management and Military.

• Handled operation coordinating inbound and outbound flights with Air Ops, for

employee’s arriving on site for business or leaving site.

• Handled weekly conference calls with management to update reports

• Responsible to provide all Government Property documents and Government

Property movement to Procurement

• Handled daily and weekly (HSE SAPS; Hazard Elimination& Near Miss; HSE

Activities; Self-Assessment; Management Walk-About) reports to management

• Handled all accountability reports to upper management

• Prepare and submit all required Government Property management reports accurately and in a timely

manner, physical verification of inventories, Loss Damage Destruction (LDD) reports, DD 1149

(Transfer/Surplus), and annual DD1662 (Property in the possession of the Contractor) reports

• Data Entry ( PATS ) Project Assignment Tracking System

Company: KBR Material Department, Air Base–Afghanistan

Duration: December2008-May2010

Job Title: Materials Control Lead

• Supervised employees, and local nationals in daily warehouse activities

• Handled material request from customer’s, support (FOB site) with materials

for open projects

• Assisted in the preparation of materials control files and requisitions.

• Assisted in coordinating with shipping and receiving of materials that had

approval documentation

• Handled all accountability reports to upper management

• Prepare and submit all required Government Property management reports accurately and in a timely

manner, physical verification of inventories, Lost, Theft, Damage Destroyed (LTDD) reports, DD

1149 (Transfer/Surplus)

• Responsible to provide all Government Property documents and Government

Property movement to Procurement(in and out of the base)

• Track the shipments of the materials movement to its final destination and

assure correct logged and documentation is well kept for reference of its

approval.

• Data Entry (Maximo System)

Company: KBR SST Department, Air Base–Afghanistan

Duration: June2005-December2008

Job Title: Labor Lead

•Coordinated and supervised sub-contractor labors on site

•Reports to and receives assignments, instructions, and direction from the Foreman

or General Foreman. Reads and interprets instructions and procedures

•Responsible for maintaining SST labor truck

•Moves materials and equipment to work locations and sets up work site.

•Completes records, maintains tools and equipment, and performs various clean-up

and housekeeping activities.

•Handled the task of total daily hand count reports for sub- contractors

•Responsible for SST material received and issued on site

•Observes and follows all safety rules and procedures, including wearing required

personal safety equipment.

•Performs other duties and activities as directed

Skills:

•Expertise in managing incoming and outgoing materials

•Possess excellent Leadership and Management skills

•Inventory & Stock Management

•Containers Management

•Shipping & Receiving

•6K Forklift

•10K Forklift

•Bobcat Operator

•Pallet-Jack

•Election Pallet-Jack

•Descoping of Base Closure

•Convoy Driver

•Safety Training

•OSHA Training

•Excellent Communication skill

•Knowledge of Department of Defense(DOD), asset management, warehouse

processes, Supply Support Activity(SSA)

•Knowledge of Microsoft software, Outlook & Lotus Notes

Security Clearance:

• Register in (SSS) Selection Service System

• Able to hold a (CAC) Common Access Card

• NAC-I

Certification:

• OSHA 30hr training courses #20-900******

• 24hr Hazardous Waste Operations & Emergency Response (HAZWOPER)

#24_HW-2013-0047

• Security and Awareness

• Houston Safety Council Training

Travel:

• Ability to travel domestically and internationally

Education:

•Stephen F. Austin High School / Diploma / Houston, TX. 1999

Contact this candidate