Customer Service Representative

Courtney M. Lane

**** **** ******

Las Vegas, Nevada 89148

Cell: 312-***-**** **************@*******.***

Profile

Highly motivated, solutions-focused professional with extensive experience

and an impressive record of achievements within all facets of reception,

administrative and customer service management across diverse industries.

Interface with all levels of management. Strong secretarial ability,

initiative, confidentiality and diversified administrative/secretarial

duties.

1. Serve as a liaison to match customers with the right staff

professional.

2. Ability to manage multiple tasks without comprise to quality or

productivity.

3. Sound organizational skills achieving results beyond company goals and

objectives.

4. Dependable, loyal, discreet, trustworthy, innovative team player who

can work independently.

5. Competent with computers and numerous software applications.

6. Familiar with office machines like scanners, copy machines, fax

machines, and multi-line phones

7. Familiar with major operating systems like basic graphic editing

programs, word processing and the internet

8. Posses excellent management and organization skills

9. Ability to type 60 word per minute with 100% accuracy

10. Patience and the ability to perform tasks accurately

11. Ability to prepare, compose and assemble confidential information

Professional Experience

Regus, Chicago, IL

2003 to 2014

Client Service Representative

Client Service Representative (Sr.CSR) performs a variety of administrative

duties including transcribing and typing correspondence, presentations,

expense reports, proofreading, coordinating travel arrangements and

maintaining files. Client Service Representative provides quality

administrative and telephone backup to Team Members, clients and management

as needed. Assist with all aspects of the day-to-day operations of the

center including sales/marketing to promote center revenue.

1. Responsible for running the centre on a day-to-day basis, main focus

to increase client

retention through the delivery of exceptional standards of

customer service.

2. Conducts new client tours via walk-ins or pre-booked appointments as

allocated by the Area Operations Director. The aim is to build

relationships and covert an enquiry into new Regus clients.

3. Prepares paperwork and renewal plan for all upcoming renewals.

4. Conducts new client orientations with the aim to build relationships

and increase the potential customer service revenue.

5. Demonstrate a true passion for customer service by proactively seeking

ways to surprise and delight our clients and guests, always going

above and beyond.

1. Provide the image and service representative of a 5-star business

center through smiling, professionally greeting clients, communicating

clearly and effectively, taking pride in the center appearance and

enjoying a professional business environment.

6. Act as the first point of contact for all clients and visitors

providing a professional and friendly service as well as delivering an

exceptional first impression.

7. Serve as a primary resource in assisting clients within the center;

whether showing a client to a meeting room, preparing their new office

for move-in, trouble shooting basic technical issues, programming a

phone, moving furniture to accommodate their office needs, providing a

beverage or assisting with copies/administrative tasks.

8. Provide that "wow" factor to our clients by taking pride in

continually keeping the

center "show ready" by ensuring the business lounge/cafe,

conference rooms, and show

offices and common areas are spotless and prepared for our

next guests at all times.

1. Serve as a daily contact for clients seeking information, assistance

or recommendations through consistently walking the center and

networking with the clients in order to build strong relationships and

generate referrals; a thorough understanding of all key services,

products and amenities are critical in the ability to deliver service

in an exceptional and timely manner.

Evanston Northwestern Hospital, Evanston, IL

2002 to 2003

Patient Registration Representative

1. Schedule patient appointments and respond to patient information

needs.

2. Perform various administrative and clerical duties required to support

the medical staff.

3. Verify insurance information with patient and/or with online software.

4. Maintain patient service documentation (i.e., physicians orders,

results, patient care charts, history and physical, appointment

schedules, etc.) accurately and effectively.

5. Assisting with billing, charge entry and researching of patient

accounts.

6. Performing follow-up correspondence, working with third party vendors

or conducting research to resolve problem accounts.

Bloomingdale's, Chicago, IL

1999-2000

Retail Sales, Fashion Accessories Specialist/Buyer

1. Assist management teams in organization of sales floor and provide

highest levels of customer service.

2. Assist with special shows and projects.

3. Maintain contact with store management and central merchants regarding

business performance.

4. Handle customer situations.

5. Accomplish all selling priorities, sales, credit, shop prototype,

clientele.

6. Fill in stock by size, color, etc, and maintain floor standards.

7. Trained and supervised new sales associate.

Household Retail Services, Wooddale, IL

1998-1999

HRS Private Labels Group, Collections Processor

8. Consolidated accounting of all sections of the international division.

9. Followed up on unpaid collections and fees.

10. Prepared payments, air leases protest letters, and wire transfers.

11. Refinanced payment and documentary collections.

12. Works with clients to provide options for payment towards delinquent

accounts and resolves dispute issues within a timely manner to prevent

the growth of bad debt.

13. Interacts with clients in a professional, respectful and service-

oriented manner while remaining firm and direct on requirements to

pay.

14. Works closely with other Shared Service Center team members in Billing

and Accounts Receivable to ensure that all tasks are performed in most

efficient way.

15. Maintains accuracy and timeliness of all information in company

databases.

Kirkland & Ellis LLP, Chicago, IL

1995-1998

Legal Assistant Program Coordinator

16. Supports the delivery of quality customer service to clients and firm

personnel by greeting and directing incoming telephone calls that

comes through the office's main number.

17. Coordinating conference room reservations and other administrative

duties.

18. Assist Legal Assistant Director with Project/Case Assistants

interviewing and hiring decision process, providing coaching and

development, and making recommendations for promotions.

19. Assist Legal Assistant Director with processing new hire paperwork,

ensuring accurate data entry of employee information in HRIS,

compiling data for various compensation and evaluation.

1. Supervise project assistant and case assistant under the direction of

a Legal Assistant, help manage and organize materials and information

relating to particular matters and transactions.

Education

International Academy of

Design and Technology, Chicago, IL

2002 to 2005

Merchandise Management Major

References

Furnished upon request

Contact this candidate