Customer Service Representative
Resume:
Thalina P. Garcia
*** ****** **** *****, ********* NC 27295
*******.**@*****.***
SUMMARY OF QUALIFICATIONS
Ability to lead, train and to maintain enthusiastic, proven skills to seek out potential sales in new market areas, proven face-to-face/telephone customer service skills, strong, patient, planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Self-motivated, team player, productive and organized.
PROFESSIONAL EXPERIENCE
Satisfactory Customer service skills, negotiating skills, bilingual speaker.
EMPLOYMENT HISTORY
Line Attendant/Cashier/Crew Leader/Crew Trainer.
Golden Corral
• Manage the line when full capacity of over 200 people
• Lead my team to split the registers/duties
• Managed the line when we had big events on holidays
• Responsible of training new employees
• Responsible to make sure the review for every 6 months was done on each line attendant employee.
Customer Service Representative.
Vitacost.com
• Responsible for contacting customer’s bank associations to dispute charges and to remove pre-authorizations.
• Responsible for sending out international orders reports.
• Responsible for knowing the ingredients and procedures of items carried within the company and to assist with customer needs.
• Bound to assist Spanish speaking customers.
• Compelled to increase sales by marketing.
COMPUTER SKILLS
• Power point
• Word
• Excel
• Microsoft Dynamics
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