Customer Service Sales
Resume:
Barney A. Nastasi
Peachtree City, Georgia 30269
PROFESSIONAL OBJECTIVE
Dedicated individual with significant experience seeking to share knowledge and passion within a team
environment.
SUMMARY OF QUALIFICATIONS
1 Twenty five plus years working in team environments, driving superior customer satisfaction and
demonstrating proven leadership skills.
2 Managed a staff of 14 plus, including sales staff, bench jewelers, caster and polisher, and office
staff.
3 Strong organizational and interpersonal skill.
4 Proven success in developing and meeting financial plans.
5 Excellent written and oral communication skills.
6 Proficient in Excel, Outlook 2010, Quickbase, Oracle, Microsoft Windows 7.
7
EMPLOYMENT HISTORY
12/11-9/14: NCR Corp. Peachtree City, GA.
Global Inventory Control Specialist 11/2yrs
Responsible For:
Tracking parts for techs. needed to complete installation or repairs of ATMs & Point of sale equipment.
Entering requisition #’s for parts & location of parts into NCR data base via Microsoft Windows7, Excel, Oracle,
Outlook 2010.
Continuous contact with FedEx either by phone, emails, or FedEx web site to track parts delivery.
Ensuring NCRs locations maintain a constant stock of parts, by filling replenishment orders, to support techs in
the field.
Monitoring techs stock page so they will have a continuous replenishment of parts on hand that they’re required to
have & ordering parts for replenishment.
Tracking of new or defective for repair to & from manufacturers & warehouse.
Implementation Coordinator 21/2 yrs.
The Dept. for monitoring the installation of NCR’s ATM’s & Point of Sale equipment through NCR’s Bridge
line call center.
Responsible For:
Scheduling Riggers, Techs., & cash vendors (Brinks,Garda,ect.) for placing & bringing ATM’s into service by
phone, emails & Quick base data base.
Notifying techs. of installation time, date & location of install, by phone & emails.
Continuous contact with techs for their arrival times & progress reports on installation through call center & emails
every 2hrs,to ensure ATM will be up & running in time set by the bank. Entering of information into Quick base
data base for NCR & banks.
Ordering parts for techs in the event something was damaged or defective during install & ensuring parts are
delivered to site by FedEx or courier.
Reporting to banks ATM dept. the progress of install by phone, emails & Quickbase data base through the
duration of install.
3/09- 10/11: Genes Jewelry Center Conyers, Georgia
Jeweler
• All phases of jewelry repair.
• Training sales staff on repair take in and custom job take in and customer service.
• Managing the shop.
• Controlling pricing on repairs and custom jobs
9/08-2/09 Aucoin Hart Jewelers Metairie, Louisiana
Temporary consultant to design and reconstruct new jewelers shop
• Responsible for managing nine jewelers including casters & polishers.
• Ensure jobs are handed out and completed on time, to maintain work flow
• Quality controlled finished jobs to maintain standard of excellence
• Responsible for making sure all parts & stones are correct for jewelers to complete jobs.
• Track casting grain & findings & metal stock I developed a tracking system for all metals in
shop.
• Implemented mold catalogue for over one thousand molds in store.
• Developed system to track broken or lost stones by jewelers.
3/07-9/08 Morgans Fine Jewelry Newnan, Georgia
Production Manager/ Shop Manager
• Oversee casting using JR2, and Memco casting machines.
• Model making, wax injecting.
• Ordering gold supplies for casting model making and wax injection.
• Ordering findings and supplies for jewelers and shop.
• Prices of custom design pieces and shop repairs.
• In charge of three jewelers, caster/polisher.
• Quality control in casting and repairs from shop.
• Extensive knowledge of diamonds and colored gemstones.
• All phases of jewelry repair, custom design
• Set stones, prong, bezel, channel and some bead setting
• Laser Welding
6/03 –12/06 Mucklow’s Fine Jewelry Peachtree City, Georgia
Bench Jeweler/Shop Manager
• This position requires performing of jewelry repair.
• Selling, servicing and creating custom designed jewelry.
• Set stones – prong, bezel, channel and some bead setting.
• Casting, model making, wax
• Injecting.
• Skilled in machine engraving and handled limited watch repair.
6/94 – 6/03 Jewelry Artisans, Owner: David Geller Sandy Springs, Georgia
Shop Foreman / Store Manager 6/98 – 6/03
• Managed office personnel, sales personnel and jewelers, waxers, casters, and
polishers.
• Responsible for quality control of work being produced.
• Responsible for material orders and supplies.
• Pricing approval of sales and estimates of repairs.
• Performed pricing audits and stock inventory.
Bench Jeweler 6/94 – 6/98
• Custom casting and jewel setting.
• All aspects of jewelry repair, sales and service.
• Specialized in creating custom designed jewelry.
• Set stones – prong, bezel, channel and some bead setting.
EDUCATION
Carey High School - Diploma
Background included mechanical drafting
GIA courses
REFERENCES - Available upon request
September 22,2014
To whom it may concern,
In the attached resume, you will find a solid work history in dispatch, call center, inventory control, sales
and customer service, highlighting a background that demonstrates unusual leadership, enthusiasm,
efficiency and drive. I am seeking to affiliate myself with an organization that will value my experience
and expertise while placing teamwork and customer satisfaction high on their list of priorities. Please
review the enclosed resume for a possible position with your firm.
As I explore avenues to continue my career, I bring dedication and strong work ethics to any
organization seeking my expertise. I enjoy interacting with clients and staff and feel I have the ability to
build solid work relationships that develop customer/employee loyalty and confidence.
Thank you for the time and consideration you have given to my resume. For further information or to
contact me, I may be reached any time on my cell at 770-***-****
Sincerely,
Barney A. Nastasi
Enclosure: resume
Contact this candidate