Life Insurance Human Resources

Donna Crenshaw

**** ***** ***** ****

Suitland Maryland 20746

Home: 301-***-****, cell 301-***-****

Email Address: ***************@*****.***

Objective: I am seeking a position in the Benefits/Human Resources field to

utilize my federal experience in benefits entitlements.

Worker Experience

TSA Lockheed Martin, subcontractor (YRCI) date of employment 8/8/2013 thru

2/21/2014 40 hrs a work as a Benefits Specialist.

Serves as a subject matter expert and provides expertise regarding Federal

employee retirement processes, practices and procedures.

Performs individual employee counseling and advisement on Federal

retirement options, eligibility and Federal health and life insurance, and

Federal Thrift Savings Plan.

Applies federal retirement, health and life insurance, TSP regulations and

procedures, creditable service regulations and benefits.

Provide employees definitive answers involving complex benefits questions

on CSRS, FERS, and Social Security etc.

Research and resolve complex benefits issues, with respective agency and

affected employee.

Work Experience

Smithsonian Institute 600 Maryland Ave. SW Washington DC, date of

employment 3/1/2013 thru 3/30/2013, 16 Hours a week.

Part-time Worker Compensation

Process workers' compensation claim forms, assemble information, and

forward packages to DOL within required timeframes

Ensure claims are properly documented and claims coding is correct

Respond to inquiries from DOL staff regarding return to work status,

restrictions and medical documentation

Track claims using the Department of Labor's electronic claims tracking

system, Agency Query System (AQS) and ECOMP

Verifies that timekeeping system reflects the accurate work status of

employees and the system contains appropriate codes for claimants

Timely communicate with injured employees, supervisors, timekeepers,

administrative officers, and DOL

Develop workers compensation claims' action plans and coordinates return-to-

work efforts

Prepares and maintains case files

Prepares data analysis

Work Experience

Dept of Defense Education Activity, 4040 North Fairfax Drive, Arlington Va.

22203-1634, date of employment 1/2/01 - 2/1/2012, Retirement, Hour Per week

40 per week

Personnel Management Specialist YA-201/02-00

Serves as Injury Compensation Specialist for my assigned geographic team

performs a variety of advisory and counseling services relating to Worker

Compensation Program, advising employees and managers regarding OWCP

options such as traumatic injuries occupational disease and compensation.

Also I serve as liaison between the Dept of Labor for employees and medical

physician's inquiries resolving complex medical and billing issues. I

prepare special reports, review and analyze OWCP chargeback listings and

notify OWCP of erroneous billing. I research and prepare articles,

newsletters and written communication on compensation for publication.

Work closely with supervisors, medical officials, OWCP rehabilitation

counselors and the handicap coordinator in the effort to return injured

employees to work as soon as possible. I am responsible for analyzing and

interpreting new or revised regulations, technical letters, policies and

procedures and other guidelines relating to OWCP programs to remain abreast

of changes.

I also serves as an alternate as a Human Resources Specialist (Employee

Benefit) responsible for proving technical advisory, counseling and

processing, Civil Service Retirement (CSRS), Federal Employees Retirement

System (FERS), Federal Employee Health Program (FEHB), Federal Employees

Group Life Insurance Programs (FEGLI),

Thrift Saving Plan (TSP), Federal Long Term Care Program (FLTCIP), Flexible

Saving Account (FSA) and Social Security benefits in to relation retirement

under CSRS/FERS.

Work Experience, Pretrial Service Agency (formerly DC government) 12/99

thur 1/1/01, US Coast Guard 2/96 thru 12/99, Dept of Army 11/87- 2/96, Hour

worked 40 hrs.

Personnel Assistant GS-203-8/10

Performed the following personnel support services for my assigned area in

a timely and professional manner. Review and process a wide variety of

personnel actions such as, appointment, promotion, separation, termination,

step increase, in accordance to the guide for processing personnel actions.

Prepare and post vacancy announcements on the appropriate web sites,

coordinate and administer drug testing program. Conduct orientation for

new employees on federal benefits, counsels' employees considering retiring

continuing benefit into retirement and assist in pre-retirement planning.

Review, verify and process position build request for variety of

competitive and non-competitive personnel actions. Also, I process full

ranges of Federal employee benefits, health /life, survivors' benefits,

retirement coverage, military redeposit, TSP forms. Serve as liaison

between employees and payroll activity to resolve complex and unique pay

issues in a timely manner.

Work Experience, 11/74 thru 11/87, Federal Bureau of Investigation, Hour

worked 40 hrs.

Payroll Technician GS-0545 6/8

Serve as Lead Payroll Technician overseeing 14 payroll clerks in the

processing of payroll data into automated payroll system. Review

authorization documents and input appropriate data into and integrated

personnel and Fiscal automated system to update employee's master records

such as: changes for saving bonds, allotments, and health/life insurance,

federal, state or city taxes, union dues and recurring deductions. Adjust

leave balance due to incorrect coding of timecards, process tax levies and

salary beneficiaries of decease employees and adjust salary records to

reflect correct data. Review assigned time and attendance cards for

accuracy, computes and input pay adjustment resulting from omission of

premium pay from time and attendance report delay processing of personnel

actions, leave buy back and retroactive approval of continuation of pay

following traumatic injuries. Handle complex pay adjustment which may

involves transfer between pay systems, different in pay, leave and benefit

entitlements. Responds to written and verbal inquiries from employees,

supervisions with concern and accuracy on all aspects of pay and leave.

Prepare all required payroll reports and assure that submission is timely.

Assists in training of unit timekeepers and conduct semi-annual audits to

assure conformity to regulations.

Education:

University of the District of Columbia (UDC) Washington DC NW, 1997

Business Administration Bachelor

Beckley College, Beckley W Va. Associated 1974

Northfork High School, Nortfork W VA.

Job-Related Training Courses:

Worker Compensation Workshop for Federal Employing Agency Compensation

Specialist 5 day class 2001 thru 2005,Retirement Coverage Determination

(FERCCA) 2005, Retirement and Benefits Course 5 day class 2001,

Introduction to Personnel Management 2000, Beginning Pact/Press, Advance

Pact/Pres 1999, Basic Staffing 2000, Leave Workshop 2000, Office of

Personnel Benefits Conference (OPM) 2000, Federal Employee's Retirement

System (FERS) 2000, Pay setting for GS-Position-USDA Graduate 1997, Pay

setting for WG- Position- USDA Graduate School, 1997, Worker Compensation

Workshop 1998, Benefits Determination upon Employment and Separation 1999,

Personnel, Thrift Saving Plan Workshop 1999, Processing Investigative form

1999. Completed training for Microsoft Office Specialist for Word 2007,

IC3 Internet and Computing Core Certification.

Preparation and review of Personnel Actions 1988, Effective Writing 1989,

How to Manage Difficult People 1988, Basic Staffing 1989, Thrift Saving

Workshop 1988

Performance Rating, Awards, Honors and Recognitions:

Exceptional Performance rating 08/24/02, all my performance appraisals

have been exceptional since 1995.

Quality Step Increase 8/26/01

Quality Step Increase 7/20/200

Awards

On Spot Award for $150 10/01

On Spot Award for $250 5/28/02

Individual Cash Award $1,417 09/30/02

Group Award $1,000 8/27/00

On Spot Award for $ 250 1996-97

Meritorious Performance rating and cash award 1996-97

Letter of Commendation describing dedication on the job 1989

Special act Award 1988, 1991, 1994, Performance Award 1992, 1994

On Spot Award 1991, 1994

Reference upon request:

Contact this candidate