**** ********* ********** ****, *** A-* Atlanta, GA 30360 * 470-***-**** * **********@*****.***
REBECCA J GRIFFIN
Hi,
I have over two years of business to business sales experience and four plus years of experience in Customer
Relationship Management (CRM) in retail and business to business environments. I received my Bachelor’s degree
in Business Administration & Management with a concentration in Marketing with Statistical Process Control.
As an undergraduate and employee of the University of Tennessee, I was selected and promoted by upper
management as a candidate for the Search Committee for the UT Trade and Textbook Manager. I assisted in editing
the job advertisement for the position, ranked resumes, attended meetings, and interviewed candidates.
I have experience in proposals and presentations. I created and analyzed pivot tables for a potential Geriatric
Program and presented findings to the UT Medical Board in university environment.
As a Sales Assistant I assisted and supported meeting the company's largest sales quota in 2012 and received two
company awards during my time there:
• SEA Wire & Cable: Rookie of the Year Award 2011
• SEA Wire & Cable: Sales Support of the Year 2012
Exceeded Sales Quota of $8 million
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• Alabama Technical Network: Root Cause Analysis/ Problem Solving Certificate
I have a track record of success and an interest in continued education thru certificates and master programs. I
believe my experience and educational background can be an asset to your company and I am interested in learning
more about your culture and employment opportunities. My contact information is **********@*****.*** and
I look forward to hearing from you.
Best Regards,
Rebecca J Griffin
Enclosure: Resume
6800 Peachtree Industrial Blvd, Apt A-1 Atlanta, GA 30360 * 470-***-**** * **********@*****.***
REBECCA J GRIFFIN
Objective: Interested in the areas of marketing, marketing research, sales, and data mining
Salary Requested: $43,000.00/Negotiable
SUMMARY OF QUALIFICATIONS
SALES/MARKETING/COMMUNICATION
• SEA Wire & Cable: Sales Support Award 2012
• SEA Wire & Cable: Rookie of the Year Award 2011
• Verizon Wireless Award 2009: Most Improved After Training
• Salesforce
• Excellent Oral And Written Communication Skills With Customers And Vendors Through Phone And Email
• Call Center Phone Experience In A Fast- Paced Environment
DATA ANALYSIS/MINING
• Pivot table analysis for potential Average Patient for UT Geriatric Program
• University Projects involving six-sigma techniques
COMPUTER/TECHNICAL SKILLS
• Alabama Technology Network: Root Cause Analysis/Problem Solving Certificate
• Microsoft, PowerPoint, Excel, Word, Outlook, ECopy, NCSS, SPSS
• P21 Database
ADMINISTRATION
• Data Entry, Filing, Faxing, Typing
• Resume Screening, Interviewed Candidates, Edited Job Advertisement
• Trained New Hires
Professional Experience
2014-2014 Veeam Software ATLANTA, GA
Renewals Representative
• Generated quotes and exceeded internal Daily Quota of 36 plus accounts by contacting on average 50 accounts daily
• Assisted in negotiation of contracts or maintenance agreements and increased average Weekly Renewal Sales for Territory from
$1.40 to $25.86
• Interacted and collaborated externally with partners and end users and internally with the Veeam sales team.
• Handled customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades product
2013-2014 Comcast Cable HUNTSVILLE, AL
CAE 1 Customer Account Executive
• Resolved Technical Problems in a Fast-Paced Call Center Environment: 40 plus calls per day
• Sold and Promoted Comcast Services and Products
• Sold new lines of Business to current and returning customers
2011-2013
SEA WIRE & CABLE MADISON, AL
Sales Assistant
Processed In-bound Requests for Quotes on Materials for Customers and exceeded Sales Quota of $8 million
Assisted in the Procurement of Materials by sourcing internal database and cold-calling vendors and distributors
Maintained Customers Accounts through P21 Database
6800 Peachtree Industrial Blvd, Apt A-1 Atlanta, GA 30360 * 470-***-**** * **********@*****.***
REBECCA J GRIFFIN
2010-2011
Lucky Brand Jeans HUNTSVILLE, AL
Seasonal Sales Associate
Increased Revenue by Meeting and Exceeding Sales Quota of $150 per hour
Assisted Customers with Product Fitting and Selection
Dressed Mannequins for Window Display
2009-2010
Verizon Wireless HUNTSVILLE, AL
Customer Care Rep
Managed Multiple Customer Accounts with Internal Database in a fast-paced environment: 60 plus calls per day
Assisted Customer’s with Technical Support, Billing, Pricing, Plans, and Product Knowledge
Met Internal Rating Standards for Time and Knowledge Efficiency loyalty
2008-2009
Barnes & Noble HUNTSVILLE, AL
Bookseller
Assisted Customers with Product Location and Acquirement
Money handling duties including cashier and opening & closing counts
Arranged and Ordered Merchandise to increase sales
2005-2007 UT Book & Supply KNOXVILLE, TN
Search Committee for Manager of Text and General Books & Student Worker
Processed Scholarships and Stipends for Textbooks
Edited Job Advertisement and Ranked Resumes
Interviewed Candidates as a member of the Search Committee
E ducation
2003-2007
University of Tennessee-Knoxville KNOXVILLE, TN
Bachelor of Science (B.S.), Business Administration and Management
OVERALL GPA: 3.21
References
References are available on request.