Customer Service Human Resources

Kevin C. Hauss

**********@***.***

Human Resources, Executive Management, Training & Organizational

Development

Over 15 years in leadership roles in organizations with a focus in human

resource management, management development, training, organizational

development

Has built and directed the training and organizational development function

for multiple organizations

Teaches Human Resource Administration and Training & Development courses at

the Master's level

Executive Director, Human Resources

City University of New York, John Jay College of Criminal Justice

March 2012 - Current

. Responsible for all areas of the Human Resource Department including

recruitment and employment, HR information systems, benefits,

compensation, payroll, training and development. Direct report

includes the Director of Human Resources and management team

. Member of the College President's Cabinet

. Provides guidance to executive level including the College President

related to human resource topics and organizational development

. Works within the entire CUNY system on issues that impact human

resources

. Develop and implement employee engagement initiatives

. Has increased employee satisfaction with the Human Resource Department

based on annual survey

. Provide ongoing training and development assessment, consultations and

implementations

. Work closely with various unions

. Hearing Officer for Step One grievances

Assistant Vice President, Human Resources

New York Law School, 2006 - March 2012

. Responsible for all areas of the Human Resource Department and for all

human resource functions including recruitment, training and

development, compensation, employee relations, HRIS, payroll

. Work directly with Executive Management including the President

related to human resource issues as well as provide organizational

development guidance

. Structure, update, review, negotiate rates, related to benefits

programs

. Conduct Employee Relations interviews and investigations

. Negotiate union contracts as a member of management

. Member of Senior Management Strategic Planning Team

. Determine compensation for all administrative and support personnel

including management personnel

. Oversee performance management process and work directly with managers

related to this process - made yearly performance appraisals mandatory

. Introduced HRIS system for employees for self-service and access to

their own personnel information

. Implemented the Employee Assistance Program

. Brought e-learning to the law school and instituted blended training

courses

. Responsible of human resource budget and human resource staff

Manager of Training & Development

New York Law School, 2005

Office of Human Resources

. Develop and Facilitate the institution's first training operation

. Created and facilitated: New Employee Orientation, Management

Development Training, Blended training programs, Organizational

Development Session, Customer Service Initiative, Sexual Harassment &

Discrimination Class, Writing Course of Administrators, Situational

Role Plays for Supervisors, Information Sessions conducted by

departments, Conducting Performance Reviews, Introduce e-learning to

the employee population

Senior Manager, Human Resource Services

Manager, Training & Organizational Development

Stony Brook University, 1999 - 2005

. Oversee H.R. functions for over 8,000 employees including 5 Schools of

Medicine, state employees, union employees and Research Foundation

employees, business/corporate personnel as well as academic

. Develop and Conduct Training for this population in multiple areas

(see course calendar upon interview)

. Oversee a staff of over 20 H.R. professionals including 3 trainers.

. Work closely with the Office of Diversity & Affirmative Action

. Work with 5 different unions

. Chair the SUNY HR, Professional Development Committee

. Implement e-learning and blended training to the institution

. Member of the President's Five-Year Plan Team

. Developed and implemented the program for Retirees, Staying Connected

. Developed and conducted retreat for the Human Resource Department

developing competencies for H.R. professionals

Training Officer, Human Resources

Ridgewood Savings Bank, 1996 - 1999

. Create and Facilitate training initiatives for the financial

institution including management development, customer service

training, sexual harassment and discrimination training, compliance

and regulatory training

Manager, Corporate Reorganization Department

The Bank of New York, Corporate Trust Division

Education

Master's Degree, Professional Studies

Labor Management

Stony Brook University, New York 1998

G.P.A. 3.82

Advanced Graduate Certificate, Human Resource Management

Stony Brook University, New York, 1998

Bachelor Degree, English

College of Staten Island, New York

Associate Degree, Management/Marketing

College of Staten Island, New York

Other Education & Training

New York University, NY

. Certificate: U.S. Law & Methodologies, 2010

. Creating Competitive Pay Systems, 2001

. Certificate (two-year program): Training and Organization Development,

1996

Villanova University, PA

. Certificate: Professional Human Resource Management, 2004

The American Management Association, New York

Certificates in the following programs:

. Train-the-Trainer

. How to Develop and Conduct Successful Training Programs

. The Essentials of Human Resources

. How to Conduct Training Needs Assessments and Analysis,

. Developing Executive Leadership

Awards & Recognitions

. Light of Literacy Award, Literacy Suffolk, 2006

. Suffolk County Legislature Proclamation recipient for work on literacy

programming in Suffolk County, 2006

. Champion of Social Justice Award, The Black Faculty & Staff

Association

Stony Brook University, 2005

. The President's Award for Excellence in Diversity & Affirmative

Action, Stony Brook University, 2003

. Certificate of Recognition to service to Equal Opportunity and

Affirmative Action, Office of Diversity & Affirmative Action, Stony

Brook University, 2002

Instructor: Business School & School of Professional Development, Stony

Brook University, 2000- Current

Teaching at the Master's Degree level

. Human Resource Administration

. Training & Development

Conducts instructor-led and distance learning classes

Board Member

. Vice President, Board of Directors, Literacy Suffolk Inc. 2010

. National Board, The Center for Cultural Competency

Member

. The American Society of Training and Development

. Society for Human Resource Management

Public Speaking and Presentations

. CUPA National Conference

. The Miller Business Series

. The American Cancer Society

. The Community Bankers Association

. Multicultural Affairs in Higher Education National Conference

. State University of New York H.R. Association: Leadership Development

. Literacy Suffolk, Inc. Student & Tutor Recognition

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