Exchange Administrator

David L. Fitzsimmons

***** ***** **. *.

Bonney Lake, WA 98391

253-***-**** - Cell

*************@*******.***

Work Experience:

Network/System Analyst II: November 2012 – August 29, 2014

Talent Burst; Framingham, MA 01701 508-***-****

Provide Messaging and BES Support for Exchange 2010 infrastructure hosting 20,000 plus Exchange Mailbox users, M&T

Bank located in Buffalo, NY

• Install monthly Security Patches to Microsoft Exchange 2010 Mailbox servers with Exchange Database

Availability Group (DAG) infrastructure.

• Install monthly Security Patches and upgrades to EMC Source One Servers.

• Perform weekly maintenance on Source One SQL Server

• Perform DirSync for WilmingtonTrust employees to M&T Bank.

• Request and implement “Change Request” once approved to modify configuration settings to Microsoft

Exchange CAS and Mailbox servers.

• Interface with the Server Team performing BAU fixes to Microsoft Exchange Mailbox Servers.

• Maintain and updated Forefront Online Protection for Exchange (FOPE) policies and Dictionaries.

• Examine user’s messages in FOPE Junk and Policy (Quarantine) folders before releasing messages to

the users Inbox and recommend user’s to have self-released of messages found in the folders.

• Trace messages in FOPE and in IronPort to resolve messages not being sent/delivered to/from the end

users.

• Researched and removed E-Mail addresses and domains from White listing.

• Research and removed domains from TLS relationships with Wilmingtontrust users and domains.

• Open tickets with Microsoft and with Research In Motion (RIM) to resolve BAU issues.

• Perform Mailbox moves to different databases to maintain balance of Mailbox users across the Dbs.

• Provide Exchange Support as escalated from the Help Desk.

• Move and Migrate mailbox users from a 2003 Exchange Environment to a 2010 Exchange Environment,

first to Wilmingtontrust domain and then to M&T Bank domains.

• Perform projects after business hours from remote locations using a VPN.

• Replicate Public Folders from Exchange 2003 environment to a Exchange 2010 Environment

Microsoft Business Productivity Online Suite (Dedicated and Federal) Tier 2 Engineering: December 2011 – July

2012

Covestic, Kirkland, WA 98033 425-***-****

• Provide support for Microsoft BPOS (Business Productivity Online Suite Dedicated and Federal)

customers in support for Outlook Application in a 24/5 Microsoft Online Hosted environment.

• Utilizing PowerShell Cmdlets in Exchange Management Shell on the Customer’s Exchange Server,

o Performed PST Captures and then saved to a Shared Folder on the Customer’s Public Server,

establishing permissions for specific individuals for access.

o Find Disconnected Mailboxes

o Restore E-Mails from a Disconnected Mailbox to an Active Mailbox,

o Set Mail Forwarding rules,

o Get Mailbox statistics and user information.

o Establish Mailbox permissions

o Set Out Of Office (OOF) messages

o Plus many more CmdLet functions

• Utilizing Terminal Servers create user’s profiles in Outlook to further assist and troubleshoot Outlook

issues.

• Utilizing ADSIEdit, located user information as related to the Mailbox on the Source and Managed

environments.

• With Exchange Management Console, verify Mailbox Flow Settings, verify SIP and E-Mail address related

issues.

Microsoft Business Productivity Business Online Suite Tier 2 Engineering: September 2010 - December 2011

VMC, Redmond, WA 98052 425-***-****

• Provide support for Microsoft BPOS (Business Productivity Online Suite) customers in support for Outlook,

SharePoint, Office Communicator and Single Sign On (SSO) Application in a 24/7 Microsoft Online Hosted

environment.

• Provide support for Blackberry users on the Blackberry Exchange Server (BES) for Microsoft BPOS and Office

365 customers.

• Perform Manual Load Balancing of Blackberry users

• Reset Activation Passwords and verify Filters that may have been established for the user.

• Remove and Re-add Blackberry users to the BES for troubleshooting purposes

• Utilizing Blackberry and ActiveSync Test devices, verify connectivity to OWA and the BES Servers with the user’s

configuration settings.

• Check the current Services on the BES Server to verify status (running, etc)

• Using VB2010 wrote and presented an application to abstract individual entries from the Blackberry Exchange

Server Log files for specific E-Mail address(s) to analyze and troubleshoot Blackberry issues.

• For Office 365 customer, assisted with Adding users to the BES and establishing BES Policies for their users and

accessing the BES.

• Provide support for Microsoft BPOS and Office 365 customers with ActiveSync (IPhone, IPad, Android, Nokia and

Windows 7) Mobile devices.

• Use PowerShell scripts to produce reports and troubleshoot issues for customers.

• Service Requests are initiated by a phone conversation with the customer or creation of a Web Service Request.

IBM Corporation - Intel 2000 and 2003 Server Engineer – Blues: February 2010 – September 2010

(FTE)

• Provide support for IBM Clients on 2000 and 2003 Servers

• Using AutoIt, wrote Scripts to improve and track the workflow on projects.

• Utilizing the Altiris Client, installed components of IBM Six-Pack tools on client servers

• Working with Steady State, troubleshoot Servers that were off-line.

Boeing Aircraft Company - Help Desk Analyst: July 2008 – January 2009

TekSystem, Bellevue, WA 98004 425-***-****

This position is a tier 1 Help Desk support and was responsible for troubleshooting and assisting Boeing Aircraft Company

employees and contractors with all computer and software related issues.

• Remote access into users computers at Boeing facilities (in the United States and internationally) and at personal

home locations via VPN, Net Meeting or WebEx.

• Assisted users at personal home location with installation of printers when requested.

• Assisted users at personal home location with Internet access issues providing step-by-steps troubleshooting

directions to determine if the Internet issue is with the user ISP.

• Verified users, reset VPN and system passwords for desktops, mainframes, UNIX, and data backup.

• Assisted users with Microsoft Outlook, cleaning up PST folders, locating deleted Emails, and setting up profiles.

• Reported system outages to the proper administrator.

• Located Wi-Fi Hot Spots for users.

• Assisted users with their Boeing Expense Reports, step-by-step directions for completing required documents.

• Reported printer issues at Boeing facilities to outside vendors for repair or cartridge replacement.

• Provided temporary Admin rights to users for installation or removal of programs.

• Restored files from data backup servers to users workstations and laptops.

• Assisted users with Microsoft Office Suite products (Word, Access, Excel, and Power Point).

• Assisted users at Boeing locations with VOIP issues.

• Remote access inside Boeing Firewall protected locations to assist users.

• Assisted users with Internet Security settings.

• Assisted users with the installations of Boeing Aircraft Company approved applications.

• Performed McAfee virus scan on user laptops, ensuring that the latest McAfee updates were performed.

Alaska Airlines- Stores Agent Hands-on Trainer: July 1987 – May 2007

(FTE)

• Worked with the Help Desk and users to resolve computer hardware and software applications issues.

• Developed training packages for the Stores Department.

• Stores Agent Lead directing the workflow of all Stores Agents in coordination with the Stores Supervisor.

Education:

Colorado Technical University On-Line Campus (May 2010 – August 2010)

Studying for a BS degree in Information Technology

Highline Community College (April 2007 - December 2009), Des Moines, WA 98198-9800

Degrees: 110 credits (GPA 3.09) completed in the:

Data Recovery / Computer Forensics and Network Specialist AAS Programs

Certificates: LAN (Local Area Network) - HHC

Network Specialist - HHC

UNIX System Administrator - HHC

Data Recovery / Computer Forensics - HHC

Special Recognition: Student Award for Outstanding Contribution in Data Recovery / Computer Forensics.

Course Content: Microcomputer Systems; Introduction to Networks; Local Area Networks; Operating Systems Principles;

Database Principles w/Access; Wide Area Networks; Data Network Design / Management; Advance Network

Applications / Security; Programming w/VB.NET; Survey of Computing; Introduction to UNIX/Linux Shell Programming;

UNIX/Linux System Administration.

Designed and configured three networks in a lab setting with Microsoft 2000 and 2003 Server; Windows XP and Linux

Workstations. Services included Active Directory; DHCP; DNS; Virtualization with VM Ware, and Smooth Wall firewall

protection.

Data Recovery / Computer Forensics coursework included utilizing Access Data, Pro Discover and X-Ways to image and

analyze hard drives for forensics evidence.

Extra Activity: A Participant with the Highline Community College team in the Pacific Rim Collegiate Cyber Defense

Competition (PRCCDC) held in April 2008 and April 2009. The competition consisted of nine colleges and universities and

was sponsored by Microsoft on the Microsoft campus.

Contact this candidate