Customer Service Manager

MARK BRADY

**** **** ****, ****** *****, FL ***** C: 928-***-**** ****.*******@*****.***

Professional Summary

Dependable Manager bringing management experience and a willingness to take on added

responsibility to meet tight deadlines.

Enthusiastic team player with a strong work ethics and advanced complex problem solving

skills.

Manager dedicated to continuous process improvement in the face of rapidly evolving and

changing markets.

Extremely results-oriented and proactive in addressing and resolving problems.

Highly motivated manager with the background of developing a winning attitude and providing

excellent customer service.

Skills

Effective leader Staff training/development Employee scheduling

Consistently meet goals Efficient multitasking Customer service-oriented

WORK HISTORY

Operations Manager, 09/2013 to present

Willowbrook Golf Course – Winter Haven, FL

Manage and perform all golf course activities. Perform irrigation, pump and rotor repairs.

Repair golf carts, all mowing equipment, and course equipment. Plan out daily duties and

manage 8 plus employees. Maintain course to proper specs, handle customer service issues.

Shop Manager, 03/2012 to 6/2013

Bosselman/Boss Shop – Grand Island, NE

Trained and mentored staff to ensure smooth daily operations in Heavy Duty truck repair.

Assumed ownership over team productivity and managed work flow to meet or exceed quality

service goals. Oversee daily operations and work to meet all company goals. Maintain all

grounds and inside maintenance for travel center and shops.

Regional Field Service Manager, 09/2008 to 11/2011

Dish Network – Las Vegas, NV

Manage 100 plus employees in daily operations and strive in customer service. Maintain all

fleet maintenance and assure all company procedures were followed.

Trained and motivated and developed a staff of technicians and warehouse personal.

Operations Manager, 09/2005 to 07/2008

Michael Alan Furnishings – Lake Havasu City, AZ

Cross-trained and backed up other customer service managers.

Manage fleet maintenance

Meet all customer guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Owner, 09/1996 to 06/2005

JC Brady's Maintenance – Elmira, MI

Owned and operated multidimensional company working in Fleet maintenance and fabrication

and plumbing and heating and equipment repair.

Trained and develop a staff of 55 plus employees.

Education

Associate of Applied Science: Auto/ Diesel, 1991

Universal Technical Institute - Phoenix, AZ

Certifications

SCF safety training OSHA safety procedures and certifications IBC certified

Business management and development AWS certified Forklift Certified

State certified in Auto and Diesel technology ASE certified in Heavy duty truck

Contact this candidate