Customer Service Information Technology

Olivv P. Reddick-McLeod

***** ****** **** ****, ********* NC 28278 980-***-**** Email:

*************@*****.***

Information Technology Customer Relationship Manager

PROFESSIONAL SUMMARY

A solution driven certified Information Technology Professional with extensive experience leading people and

project teams, implementing and overseeing technology programs.

• Over 25 years of combined experience within IT and Financial industry, including 15 years’ experience

doing Generally Accepted Accounting Procedures and 8 years medical technology management.

• Available for 75% travel to client site locations throughout the Southeast and Northeast.

• Projects Delivered: Various IT consultation deliverables.

• Industries: Consulting, Construction, Financial Services, Manufacturing, Medical, Retail, Life Sciences

and State and Local Government.

• Knowledge of US Government and/or private industry regulatory requirements (PCI, SOX, HIPPA, etc.)

• Knowledge of Systems Development Life Cycle (SDLC) Waterfall and Agile models

EDUCATION / TECHNOLOGIES / TRAINING

Education: American InterContinental University; Masters of Information Technology – Graduated, Sept.

2014

American InterContinental University, Bachelors of Information Technology – Graduated, Dec

2012

Computer Forensics; E-Discovery; Intrusion Detection, Prevention, & Response admin; Threat

Analysis.

M.A.G.I.C – Training program specializing in customer service.

Languages/DB: COBOL/CICS, Visual Basic, Java Basic, XML, UML, SQL Server, Access, Oracle/Unix

Software: QuickBooks, MicroSoft Office, JD Edwards, SAP

Forensic Tools: Encase, Forensic Tool Kit (FTK), Nuix’s Proof Finder

Monitoring Tools: Snort, Wireshark

CAREER HIGHLIGHTS

Delivered IT services/consultation solutions in the following areas: re-imaging operating systems,

•

hardware/software upgrades, Anti-virus installation and troubleshooting, network and LAN

installation and upgrades, as well as Intrusion detection and response, and ongoing layered

defense/hardening strategies.

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PROFESSIONAL ACCOMPLISHMENTS

Independent IT Consultant Charlotte, NC

Feb 2010 - Present

IT Consultant to numerous clients which required IT software and hardware, incident detection and

response solutions, as well as network and anti-virus solutions applied towards their organizations;

provided end-user support.

Successfully delivered client solutions supporting: Printer, laptop, and PC connection, software

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installations.

Successfully provided consultations for potential upgrades.

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Successfully provided client solutions implementing open source layered defense and hardening

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strategies for small

office & home networks.

Successfully provided to clients consultations and implemented LAN connectivity for private

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home and small office.

Successfully added memory and updated drivers on PCs.

•

Successfully offered consultations including threat analysis and potential upgrades.

•

Successfully provided operations support including troubleshooting and quality assurance.

•

Freight Cashier, Hyundai Merchant Marine Charlotte, NC

Apr 2009 – Dec 2009

• Input checks for both outbound and inbound shipments, original Bill of Ladings (BOL’s) and

waybill signals.

• Released shipments once funds and original BOL’s or waybills were received; accepted payment

for rebilling regarding demurrage and Vacis exams.

• Researched problem checks and handled customer inquiries.

A/P Coordinator, Yale Carolinas Charlotte, NC Mar

2008 – Jun 2008

• Processed full cycle A/P for 9 branches in southern region.

• Coded and processed general office overhead, including but not limited to travel and expense

data, phone and credit cards for 9 branches with expenses up to $5,000; handled general file

management and general ledger updates.

• Printed and reviewed check pending report, released payments, printed checks and submitted for

signature.

Insurance Compliance Coordinator, Lennar Homes Charlotte, NC Apr

2006 – Dec 2007

• Verified appropriate insurance coverage for vendors in connection with home building and bidding

projects.

• Ensured ongoing compliance from vendors by checking insurance lapse dates and sending

reminders.

• Provided strong customer service, drafted correspondence and maintained vendor files.

• Maintained full cycle A/P including processing expense reports (both management and

employee), coding to appropriate general ledger accounts, entering outstanding invoices for

payment, running checks, reconciling check runs and following up on past due invoices upon

which inquiries were received.

• Performed internal audits of closed homes in accordance with company procedures as needed.

• Performed quarterly internal audits to ensure GAAP were conducted in accordance with NC state

law and statutes.

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Logistics Coordinator, InVista Charlotte, NC May

2005 – Nov 2005

• Arranged shipments for customer cargo via rail and air.

• Daily contract with brokers and clients to arrange for shipments and pickups.

• Provided strong customer service, drafted correspondence and maintained vendor files.

• Addressed issues, problems with shipments or payment as needed. Negotiated with clients to

resolve issues.

Complex Case Manager (STD), Liberty Life Assurance Co. Charlotte, NC

Nov 1999 – Feb 2005

• Processed, verified and managed Short Term Disability claims.

• Specialized in diverse complex claims with diagnoses ranging from high risk pregnancy to

terminal cancers.

• Drafted written correspondence to medical and legal professionals in accordance with

management of claims.

• Interacted daily with Human Resource representatives from Wachovia Bank and medical and legal

professionals to ensure proper management and claim protocol and to negotiate return to work.

Member, Epsilon Pi Tau – Delta Delta Chapter

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