Customer Service Representative

Danielle M. Alexander

*********@*****.***

**** ** ******* *******

Portland, OR 97211

Cell: (971) 207 – 9908

Objective: I am currently looking for a full time position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently and productively

Summary of skills:

• Communications- Good written and presentation skills. Proper grammar and speaking voice

• Reliable- Very trustworthy and an excellent attendance record

• Flexible- Willing to try new things and make changes to reach goals

• Hardworking – Very good at multitasking and still providing efficient work

Education:

Wilberforce University, Xenia, OH Graduation Date: May 7th, 2013

Major: Literature GPA: 3.0

Lincoln high school, Portland, OR

Work Experiences:

Fast Pass plus Kiosk

Walt Disney World Resort January 2014-current Orlando, FL

• Helped guests with their magic bands and understand how My Disney Experience worked

• Cut down wait times by giving them return times which helped them get on faster

• Taught people how to use the app on their phone so they could do it themselves and get better times

Park Greeter

Walt Disney World College Program August 2013-January 2014 Orlando, FL

• Assisted guests with entrance and exit of the park and welcomed each one

• Stocked map carts and gave directions for guests if they were lost

• Made sure I gave attention to the children and made each guests feel at home

Customer Service

Old Navy Clothing July 2011 – July 2013 Portland, OR

• Give customers a welcome and navigate them in finding the right clothing with efficient service

• Handling money and register to make sure customers have a efficient checkout

• Making sure walking area is clear and clean for the well being of the customer

Ride Operator

Oaks Amusement Park May 2009 – September 2009 Portland, OR

• Seated customers into rides and operated the machinery safely

• Handled cash and register accurately for guests

• Directed customers to desired locations in the park

Merchandiser

Walt Disney World Resort College Program August 2008 – January 2009 Orlando, FL

• Addressed guests with a warm welcome and efficient checkout

• Developed great customer service skills and became a people person

• Handled cash, register and gifts for the guests enjoyment

Customer Service Representative

Blockbuster Videos November 2006 – June 2007 Portland, OR

• Addressed customer problems and helped them find their desired film

• Shelved movies, handled cash and computer and also checked out customers

• Made sure area was clear for efficient checkout and welcome

Guest Services

Oregon Zoo May 2004 – September 2006 Portland, OR

• Directed guests to desired locations in the area

• Handled money and computers for efficient checkouts

• Arranged areas for large groups of people so they could enjoy concerts or groups

Contact this candidate