Customer Service Manager

Shannon Kirk

*** ********* ******, ********, ** *8138 Home 704-***-****

Mobile 704-***-**** ********@*****.***

OBJECTIVE

Multi-faceted and results-oriented professional seeking to leverage strong Customer Service and Client Relations background and problem-solving expertise to expand career.

PROFESSIONAL AND PERSONAL STRENGTHS

Enthusiastic and dynamic professional with exemplary interpersonal and customer service skills insightfully and calmly responds to challenging assignments and situations

Exhibits proficiency in translating customer needs into responsive, concrete solutions; excels at collaborative problem solving; committed to building strong alliances and mutually beneficial relationships

Self-motivated team member, with proven ability to manage high-volume workload in deadline-driven environment

Adept at managing several tasks simultaneously and making sound decisions under pressure; highly organized and detail oriented

Demonstrates professionalism, tenacity, thoroughness, and dedication; offers solid work ethic and friendly demeanor in executing daily responsibilities

Versatile, adaptable, and resourceful rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment, and organizational objectives

KEY ACCOMPLISHMENTS

Taking a Mid-Size Staffing Office to the company's highest GM Margin in it's history

Resolved an average of 550 inquiries weekly, and consistently met performance benchmarks for speed, accuracy, and volume

Helped Mackenzie Sports Products attain highest-ever customer service ratings

Completed voluntary customer service training

EMPLOYMENT HISTORY

Kirk's Remodeling, Office Manager Rockwell,NC 2007-present (part time)

Corestaff Services, Staffing Specialist Concord NC 2007-2009

Main contact for two clients at five different facilities where we employe one hundred and fifty plus employees

Handle all aspect of the orintation/interviewing hiring/couseling/releasing process

(I9 verificaton, backgroud checks and drug screen)

Employee check-ins,invoicing and payroll

Ablest Staffing Services, Staffing Specialist/Staffing Manager Concord, NC 2005-2007

Provides customer service to our customers while serving our clients needs

Weekly reports for the Regional Manager showing growth and GM Margins

Maintains information (data entry such as address, work schedules and payroll) for around one hundred customers and fifteen clients

Employee orientations, drug screenings and background checks

Responds to inquiries by telephone and in person

Managing the everyday office duties...

Hiring employees,couseling and releasing employees

I9 audits, selling our business to potenial new clinets

Invoicing & billing for this facitlity

Customer Service Rep, Mackenzie Sports Products, Granite Quarry, NC 2002 2005

Anticipated and resolved problematic situations

Expedited individual and corporate orders, and tracked shipments nationwide

Established and maintained collaborative working relationships with other departments to streamline operations among them, Accounting, Taxidermy Services, IT Business, Sales, and Operations

Also provided administrative and clerical support that resulted in seamless office management

VOLUNTEER ACTIVITIES

Public Schools Classroom Assistant, Field Trip Chaperone, and Special Event Coordinator

Girl Scouts of America

COMPUTER AND OFFICE AUTOMATION SKILLS

Microsoft Word

Excel

Lotus

MS Outlook

Tempware

Spread Sheets

Payroll (Staff Suite)

Windows 98/2000/XP

Multi-Line Telephone Systems

Office Photocopying and Facsimile Equipment

EDUCATION

Diploma, 1990

Concentrations in Business and Computerized Accounting

East Rowan High School, Granite Quarry, NC

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