Senior Specialist/Team Leader in CRM Domain.

Metin Yenidogan

CRM&Sales Systems Senior Specialist at Avea

**************@*****.***

Summary

ManageService Teams Management / Leading on Avea CRM Domain

(Siebel ContactCenter, Marketing and SFA modules, OIM-Web and Mobile platforms)

Vendor Management at Avea

Release Management on Avea CRM Domain (ContactCenter, CampaignManagement, SFA and MobileSFA

Applications)

Experience

CRM&Sales Systems Senior Specialist at Avea

February 2012 - Present (2 years 8 months)

Responsible for management of ManageService Teams on Avea CRM Domain

(Siebel ContactCenter, Marketing and SFA modules, OIM-Web and Mobile platforms)

Management and operation of Siebel (ContactCenter, Marketing and SFA modules) Releases in Avea CRM

Domain.

Design&Develop backend Services and DB Procedures of MobileSFA application.

Responsible for whole part of design and development of organization and access control of Avea CRM

Systems (ContactCenter, Campaign Management and Sales Force Automation).

3 recommendations available upon request

CRM Systems Specialist & Certificated Siebel Developer at Turkcell Technology Research and

Development

January 2010 - August 2011 (1 year 8 months)

Responsible for whole part of design and development of organization and access control of Turkcell Call

Center Application.

Configuration and Customization of Siebel Objects at multiple levels includes but is not limited to Applets,

Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle

Applets and Drilldowns.

Development of inbound and outbound workflows, workflow policies and workflow actions for integrating

with the external systems.

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Creation of custom business services.

Business Process Orchestration with BPEL/ESB and integrating with Siebel.

PL/SQL development for Audit Trail structure in Turkcell CallCenter System.

1 recommendation available upon request

Siebel CRM Consultant at Tan# Pazarlama ve #leti#im Hizmetleri A.#.

2009 - 2010 (1 year)

Configuration and Customization of Siebel Objects at multiple levels includes but is not limited to Applets,

Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle

Applets and Drilldowns.

Development of inbound and outbound workflows, workflow policies and workflow actions for automation

of Siebel Campaign Management System and Real Time Integrating with the TANI external systems.

Creation of custom business services.

Design and Development of SiebelSmartScript Functionality on Siebel Marketing Module and integrating

that functionality with Paro Web (paro.com.tr) and Paro Call Center application.

Management and operation of Siebel Releases (Siebel Marketing Module) in TANI System.

PL/SQL Development on TANI system.

Design and Development of error alarm mechanism for Siebel Production System with C#.

1 recommendation available upon request

Siebel CRM Consultant at KoçSistem

July 2007 - December 2009 (2 years 6 months)

Development of EIM Process for All TANI Customer Data from TANI Datamart to Siebel OLTP.

Working EIM Performance Improvement.

Development of inbound and outbound workflows, workflow policies and workflow actions with the external

systems.

Creation of custom business services.

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Projects

AVEA Mobile SFA

June 2013 to Present

Members:Metin Yenidogan, Alper Tunaboylu, Birgül Ayaz, Semih Yara##k, Nurullah Dönmez, Alper Tunga

Basarir, S. Didem Demir

Entire Application Development using Bootstrap, HTML5, CSS3. For Backend, Spring MVC, Hibernate,

Oracle Database, Weblogic.

AVEA End To End Retention

February 2013 to December 2013

Members:Metin Yenidogan, serkan kas#rga, Gürkan Gürcüo#lu, Nur K#l#nç, Ceyda Narl#, Erdem Baysal,

Ahmet Dogramaci, Galip Uyar, PMP

Avea Manage Services

August 2012 to Present

Members:Metin Yenidogan, Ceyda Narl#, Nur K#l#nç, serkan kas#rga

Team Management

Avea SFA Project

February 2012 to November 2012

Members:Metin Yenidogan, bengi sendur, R#dvan Can Göymen, Ceyda Narl#

Turkcell Call Center on Siebel Platform

2009 to 2013

Members:Metin Yenidogan, Murat Simsek, M.Eng., Alper Güner, Bugra Samli, M.Sc., Batuhan Karakullukcu,

Goksel Manav, Harun Kutlu, Halil Öztürk, Muge Mutlu,PMP, Merve OLAMLI, John Wadleigh, Ay#e Inli,

Hakan Onur A#dere, Kaan Çal##kan, Gökçe Nur Yaz#c#, Levent Isbilen, Savas Dogan, Mehmet Ali Ok,

Mehmet #evket Özdemir, PMP

Siebel was a Call Center application that had ~3000 users

Paro.com.tr - SmartScript Integration

2009 to Present

Members:Metin Yenidogan, R#dvan Can Göymen

Migros-Siebel Integration / ETL Design for Customer and Product Data

February 2008 to September 2008

Members:Metin Yenidogan

Development of EIM Process for Migros Customers and Products Datas.

ETL Design for Customer and Product data from Teradata to Siebel OLTP Database.

In addition to this; creating new stored procedures and functions with PL/SQL for Migros Global Rules on

TeraData.

Writing of Advanced Analytical SQL queries.

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TANI/Paro - Siebel Integration

June 2007 to December 2009

Members:Metin Yenidogan, R#dvan Can Göymen

Integration between TANI/Paro - Siebel Campaign Management Modules.

Integration with Paro.com.tr - Siebel Systems.

Publications

E-course development for iPhone application platform

Authors: Metin Yenidogan

Patents

Mobil Cihazlar #çin Göz Takip Sistemi

Turkey Patent Application 2013/12375

Inventors: Metin Yenidogan, Duygu Cakir

Certifications

Siebel 8.x Core Consultant Certified Expert

Oracle

Siebel 8.x Installation and Administration

Oracle July 2012

Siebel 8.0 Marketing Manager

Oracle August 2012

Siebel Marketing Server Architecht

Oracle July 2012

Skills & Expertise

Manage Service Team Management

Vendor Management

Siebel

PL/SQL

Solution Architecture

Business Process

ETL

EIM

Software Development

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Web Services

CRM

Java

Project Management

Technical Analysis

C#

Workflow

Marketing

Server Architecture

Technical Design

Technical Documentation

Technical Leadership

Customer Relations

Business Services

Software Analysis

E-Script

Project Planning

Contact Centre Technology

Distributed Team Management

Sales Force Automation

Campaign Management

Release Management

Databases

Telecommunications

Business Requirements

Call Centers

Languages

English

Education

Bahçe#ehir Üniversitesi

Ms Degree of Computer Engineering, Computer Engineering (Ms), 2007 - 2010

Bahçe#ehir Üniversitesi

Bachelor's Degree, Computer Engineering, 2004 - 2007

Bahçe#ehir Üniversitesi

Bachelor's Degree, Computer Education and Instructional Technologies, 2002 - 2007

Interests

new technology based telecommunication, football, siebel, crm

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Metin Yenidogan

CRM&Sales Systems Senior Specialist at Avea

**************@*****.***

5 people have recommended Metin

"He is one of the best among all people I have ever worked with. As I remember, Metin was a very

productive person. Metin is a self motivated, eager, detail oriented and precise person. Deadline oriented

strategist. Has a lot of analytical capability and willingness for his both personal & professional

development."

Mustafa Ömeri, Senior Application Development Consultant in AVEA, INNOVA Bili#im Çözümleri

A worked directly with Metin at Avea

"Metin has a wide variety of Siebel experience and a great work ethic. He was able to provide all information

in time and in deep details. Based on his professional attributes, Development was able to deliver a solution

in high quality which met business requirements. I am glad to meet Metin in person even though it was for a

short period of time."

Resat Bayraktar, Siebel CRM Systems Supervisor, Avea, worked directly with Metin at Avea

"Metin combines a broad knowledge of CRM with in-depth insight of the essential aspects of the solution. A

driven, ambitious individual with an infectious enthusiasm for any project. He consistently demonstrates a

strong work ethic at Avea and a dedication to success. I would gladly refer his capabilities any day."

Serhan Eroglu, CRM Solutions Architect via Kafein Consulting&Solutions, Avea, was with another

company when working with Metin at Avea

"We've been working with Metin for about one and a half year. He is a very enthusiastic team player. His

Siebel expertise and creative solutions added a very positive value to my team and company. Metin is also an

ideal colleague to work with due to his friendship, helpfullness and smiling face. It is a pleasure to work with

Metin."

Selami Bagriyanik, CRM Development Team Manager, Turkcell Teknoloji, managed Metin at Turkcell

Technology Research and Development

"Metin and I worked together in a Siebel project. This was a good chance to me. And we carried out Siebel

operation of this company together efficiently. He is an extremely talented and every problem that we faced

or the things needs to be improved were resolved and developed by him in amazing time frames. He has an

ability to put lights on every Siebel subjects. I recommend Metin to all employers as a best person in Siebel

CRM area."

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R#dvan Can Göymen, Web Applications Specialist, TANI, worked directly with Metin at TANI

Contact Metin on LinkedIn

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Contact this candidate