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Objective

Seeking a challenging position with a progressive organization where my education experience and resources will contribute toward the companys goals.Education

****-**** ********* **** Baltimore City Community College Business Administration - Associates of Science Degree Received

2010-2011 Enrolled at Stevenson University Business Administration

2008-2009 Completed two semesters at Baltimore City Community College Business Administration

2008 Earned High School Diploma W.E.B Dubois High School

Work Experience

Maryland Transit Administration (MTA) (6 St. Paul Street Baltimore MD 21202)

Administrative Assistant - Human Resource Benefits Department (January 2014 to Present)

Perform various duties in support of the tasks and functions of the Benefits Office and for the other members of the Benefits Office team; these duties include:Facilitate daily and on-going MTA benefit plan administration

Distribute incoming and outgoing mail

Assist in the administration of MTA Group Life Health & Welfare Sick Leave MTA and State of Maryland Pension Plans and State of Maryland Health Benefit Programs

Prepare reports and correspondence for Senior Management

Attend ADA/Workability meetings to accurately transcribe minutes of disability pension and severance candidates

Prepare and distribute COBRA packets to qualifying beneficiaries

Create and maintain files for onboarding terminating or retiring employees; surviving spouses; vested pensioners

Create and maintain sick leave cards; process sick leave applications

New hire Benefits orientation

Data management word processing and special projects

Multiple phone lines (up to 8 lines)

MR Technologies (3741 Old Georgetown Road Baltimore MD 21227)

Administrative Assistant (May 2012 to December 2013)

Maintained procedures to ensure excellent consistent performance of routines such as:relieved management of administrative details

coordinated work flow and updated tasks to ensure timely completion of deadlines

Assisted employees during the managers absence

Writing and preparing reports documents and spreadsheets

Shipping and receiving of UPS Fed Ex Airborne etc. packages.

Multiple phone lines (up to 8 lines)

Office Management

Giant Foods (2145 York Road Timonium MD)

Health and Beauty Clerk (November 2010 to May 2012)

Provided excellent efficient and friendly customer service that included customers inquiries regarding products in person and over the telephone. Responsible for daily restock of inventory including ordering stock from vendors.

Customer Service Representative and Cashier (March 2008 to November 2010)

Provided excellent efficient and friendly customer service that included assisting customers in person and on the telephone regarding in-store services such as: returns refunds money transfers money orders lottery machine and etc.Skills

Microsoft Word

Excel

QuickBooks

Internet Research

Database Administration

Outlook

Publisher

Excellent verbal and written communication skills

Excellent organizational skills

Professionalism

Strong Work Ethic

Quick learner

Multi-tasker

Hobbies

Reading Walking and Learning

Volunteer Experience

Our Daily Bread Maryland Food Bank and Good Samaritan Hospital

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