Customer Service Data Entry

Calesha Johnson

**** ******* **** ***** (***) ***-

9525

Las Vegas, NV

***************@*****.***

OBJECTIVE

To obtain a position as an administrative professional utilizing my

communication, problem solving, and customer service skills.

PROFESSIONAL SKILLS

COMPREHENSION

. Growing knowledge of federal, state, and local laws and regulations.

. Proficiency in understanding and following sensitive instructions and

procedures.

. Skills in utilizing and building spreadsheets and trending reports.

PROBLEM SOLVING

. Apply deductive, logical reasoning and make independent decisions;

recognize emergency and confidential situations.

. Effectively diffuse any conflicts between personnel.

. Provide support in all situations.

CUSTOMER SERVICE

. Knowledge of principles and processes for providing customer and

personal services.

. Expertise in customer needs assessment and meeting quality standards

for services.

PROFESSIONAL EXPERIENCE

Environment of Care Coordinator/Admin Secretary Aug

2005-March 2014

Sunrise Hospital & Medical Center

. Ensure Compliance of Regulations and Standards with all Regulatory

Agencies, participate in all surveys of the facility, and train all

personnel to be compliant with these Standards and Regulations.

. Track and log all policy and plan changes, participate in all

regulatory agency inspections of the hospital, and safety check the

hospital for compliance with all state, federal, and OSHA regulations.

. Complete all data entry for reports and trending.

. Create, track, and trend spreadsheets for budgetary reasons.

. Schedule appointments for the Maintenance Engineers, Public Safety

Officers, PABX Operators, Managers, and Directors of multiple

departments.

. Track and assign educational programs to four different departments.

. Maintain the work order system (TMS), receive and dispatch verbal work

orders.

. Schedule and attend all meetings, prepare the agendas, and take the

meeting minutes.

. Complete lost and found investigations and interact with patients and

former patients.

. Complete expenditure reports, submit/track purchase order

requisitions, and order all office supplies.

. Answer/screen a moderate volume of incoming phone calls and

route/screen all visitors.

. Complete payroll daily for four different departments.

. Retrieve and distribute mail daily. Prepare invoices for payment.

. Obtain and keep confidential records/information.

. Coordinate all Hazardous Materials Waste disposals throughout the

facility.

Human Resources Coordinator February 2003- August

2005

North Vista Hospital Las Vegas, NV

. Answered incoming calls, processed new hires (including all the pre-

employment screenings).

. Trained new hires into the HR department.

. Performed employment verifications, track and route applications,

ordered office supplies.

. Assisted with LOA's, conducting and overseeing the exit interview

process, e-mail notifications, updated job postings and websites

daily.

. Entered and kept updated employee information in the LAWSON system.

Certified Nursing Assistant August 2001 -

April 2003

Life Care Centers of Las Vegas

Las Vegas, NV

. Assisted in daily living activities of the patients.

Certified Nursing Assistant November 2000

- August 2001

Cheyenne Care Center Las Vegas, NV

. Assisted in daily living activities of the patients.

Status Board Operator May 1997 - November

2000

Imperial Palace Hotel & Casino Las

Vegas, NV

. Answered/routed incoming calls and retrieved room status from the

computers.

. Dispatched all housekeeping calls and data entry.

. Completed payroll weekly and light filing.

. Logged in/out lost property.

Warehouse Associate October 1996 - May

1997

T.J. Maxx Distribution Center

Las Vegas, NV

. Ticket merchandise.

Training Shift Supervisor April 1996 -

October 1996

Pizza Hut Las Vegas, NV

. Supervised, trained, and dispatched staff.

. Answered phones and took orders.

. Reconcile safe and cashier.

File Clerk May 1995 - December 1995

Rainbow Medical Center Las Vegas, NV

. Filing and answered phones.

. Made appointments, checked in/out patients.

EDUCATION

Associate of Arts in Business Administration w/Honors March 2008

American InterContinental University Hoffman

Estates, IL

. Concentration: Criminal Justice Administration

Certificate of Completion in Nursing

November 2000

Community College of Southern Nevada

Las Vegas, NV

. Concentration: Certified Nursing Assistant

NIMS Training 2007- 2013

ICS 100, 200, 300, 400, and 700 2013

HAZWOPER Certified 2007-2013

Certified Hospital Emergency Coordinator 2013

Hospital Emergency Responder Trainer 2013

COMPUTER SKILLS

Proficient in Microsoft Office 2013 and Windows 8

ACCOMPLISHMENTS

Employee of the Month - July 2001

Employee of the Month - February 2004

Employee of the Year 2004

Sunshine Club Board Member 2009 - 2014

Vice Chair of the Southern Nevada Healthcare Preparedness Coalition 2009 -

2014

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