Customer Service Sales

Location:

Posted:

September 28, 2014

COLLEEN SHANNON

St. Charles, MO 63303

acf54n@r.postjobfree.com

Objective Looking for a Career with Upward Mobility and Advancements

Experience

Better Business Bureau for St. Louis, MO; Baltimore, MD; Chicago, IL 2010 – 7/2014

Business Relations Representative – Senior Business Relations Representative (Inside Sales)

º Contact Business Owners, Presidents, and CEO’s discussing qualifications, ROI, and benefits of

becoming an Accredited Member of the BBB

º Initiated collections and processed payments

Jenny Craig Weight Loss Centre, St. Louis, MO Feb 2007 – May 2010

Centre Director (Inside Sales)

º Started as a Program Director and promoted to a Centre Director within first year

º Responsible for business activity, meeting revenue and profitable targets along with meeting expectations and

desires of clients

º Direct employees on adherence to company policies, procedures and practices

º Determine, approve and coordinated training to develop employees

º Consistently met quota, fiscal, profitability and growth goals; Centre Increased fiscally 25%; #1 in the Market

º Handled all Human Resources for Centre Employees

Program Director (Inside Sales)

º Responsible and accountable for finding and meeting the needs of existing and potential clients

º Sales, customer service, operational procedures, and ninety percent of time spent on phone with existing and

potential clients

º Consistently exceeded performance expectations. Brought my Centre to #1 in the Market

Caretaker for Son with Cancer July 2006- Feb. 2007

Combined Insurance, St. Louis, MO Nov. 2005-July 2006

Licensed Life and Health Insurance Agent

º Held accountable determining the life and health insurance needs of clients

º Acquired producers license to sell Life and Health Insurance in the State of Missouri

Showcase Publishing Inc., St. Louis, MO Feb. 2005 - Sept.2005

General Sales Manager

º Set up distribution and all advertising sales of Premiere Issue of Relocating in St. Louis Magazine

Education

University of Missouri St. Louis, 105/120 hours towards a Bachelor of Science in Criminal Justice

Awards

First and Second Member of the $10,000 Dollar Monthly Sales Club for Program Directors

#1 Program Director of the Year in 2007

#1 Centre Director of the Year in 2008

Number Once Centre for Fiscal Growth in 2008 by 25%