Customer Service Sales
Resume:
COLLEEN SHANNON
St. Charles, MO 63303
***************@*****.***
Objective Looking for a Career with Upward Mobility and Advancements
Experience
Better Business Bureau for St. Louis, MO; Baltimore, MD; Chicago, IL 2010 – 7/2014
Business Relations Representative – Senior Business Relations Representative (Inside Sales)
º Contact Business Owners, Presidents, and CEO’s discussing qualifications, ROI, and benefits of
becoming an Accredited Member of the BBB
º Initiated collections and processed payments
Jenny Craig Weight Loss Centre, St. Louis, MO Feb 2007 – May 2010
Centre Director (Inside Sales)
º Started as a Program Director and promoted to a Centre Director within first year
º Responsible for business activity, meeting revenue and profitable targets along with meeting expectations and
desires of clients
º Direct employees on adherence to company policies, procedures and practices
º Determine, approve and coordinated training to develop employees
º Consistently met quota, fiscal, profitability and growth goals; Centre Increased fiscally 25%; #1 in the Market
º Handled all Human Resources for Centre Employees
Program Director (Inside Sales)
º Responsible and accountable for finding and meeting the needs of existing and potential clients
º Sales, customer service, operational procedures, and ninety percent of time spent on phone with existing and
potential clients
º Consistently exceeded performance expectations. Brought my Centre to #1 in the Market
Caretaker for Son with Cancer July 2006- Feb. 2007
Combined Insurance, St. Louis, MO Nov. 2005-July 2006
Licensed Life and Health Insurance Agent
º Held accountable determining the life and health insurance needs of clients
º Acquired producers license to sell Life and Health Insurance in the State of Missouri
Showcase Publishing Inc., St. Louis, MO Feb. 2005 - Sept.2005
General Sales Manager
º Set up distribution and all advertising sales of Premiere Issue of Relocating in St. Louis Magazine
Education
University of Missouri St. Louis, 105/120 hours towards a Bachelor of Science in Criminal Justice
Awards
First and Second Member of the $10,000 Dollar Monthly Sales Club for Program Directors
#1 Program Director of the Year in 2007
#1 Centre Director of the Year in 2008
Number Once Centre for Fiscal Growth in 2008 by 25%
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