Manager Human Resources

Sam Xhemajli

*** *** ******

Jersey City, NJ ****2

Mobile: 201-***-****

*********@*******.***

OBJECTIVE

To obtain a progressive position within a growing company where I can utilize my c reative and innovative

thinking abilities with effective human resources management and goal setting skills combined with superior

leadership, team building, communication, interpersonal, and presentation skills. I am self-motivated with

the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing

priorities; and adapt readily to new challenges.

PROFESSIONAL EXPERIENCE

Hyatt Regency -Jersey city, NJ

Assistant Front Office Manager April 2014 – Present

• Manage Front Desk, Call Center and Guest Services on daily duties

• Review expenses daily to ensure budget is kept on track

• Manage and process bi-weekly payroll for salaried/hourly employees

• Perform evaluations on employees, setting goals, conducting objective performance reviews, and

recognizing and awarding performance to improve productivity

• Handle employee terminations, grievance and other difficult situations in a sensitive, fair and

respectful manner

• Identify talent and aspirations of individual employees and provide coaching aimed at motivating

them to undertake the necessary training required to advance their careers within the company

• Developing upsell incentive programs for all Front Desk agents

• Consistent communication with all departments of the hotel to ensure guest satisfaction

• Investigate all concerns/complaints and ensure resolution attained in a timely manner

• Managed guest satisfaction surveys and rectify any potential issues

Hyatt Regency – Toronto, ON

Rooms Assistant Manager/Assistant Front Office Manager September 2011- March 2014

• Completed and managed schedules for Front Desk, PBX, Bellman and Doorman

• Delegated and assisted in all needs for group arrivals

• Managed all labour costs and expenses within budget

• Monitored performance and recommended/initiated appropriate recognition/action

• Audited parking invoices for any discrepancies

• Promoted and overlooked all incentive programs

• Overlooked the training and development of new hires

• Communicated and assisted in achieving departmental Guest satisfaction revenue, profit goals and

objectives

Hyatt Regency – Toronto, ON

Overnight Front Office Supervisor August 2009- August 2011

• Managed and monitored activities of all employees in the Front Office department

• Maintained a professional and high quality service oriented environment at all times

• Acted as Manager on duty for the hotel in the absence of the Front Office Manager

• Informed all Overnight staff of nightly activities, group and VIP arrivals as well as special requests

and repeat Guests

• Checked accommodations, making sure any special requests were carried out accordingly

• Greeted Guests upon arrival and ensure escort to accommodations if appropriate.

• Actively participated in the decision making process on Guest relocation for nights when over

capacity, executed accordingly and ensured a smooth relocation process

EDUCATION:

• Business Management Associate Degree 2007-Humber College

SKILLS

• Microsoft Office PMS

• Opera

• WMS Professional work ethic

• Sound judgment

REFERENCES ARE AVAILABLE UPON REQUEST

Contact this candidate