Customer Service Administrative Assistant

Felicite Ngalndoh

**** ********* ****** +1-347-***-****

Bridgeport, CT 06605 ***************@*****.***

SUMMARY: Seeking an Administrative Assistant, Receptionist, Telephone Operator, Customer Service,

Medical billing and Coding position in which I can make the most of my extensive office management,

communication, record-keeping and accounting skills to benefit the organization

EDUCATION:

Certification in ICD9 Medical Billing and Coding

New Life Business Institute Jamaica, New York

College Diploma in Computer Maintenance (Hardware and Software)

Winpres Computer School Accra, Ghana

PROFESSIONAL SKILL SET:

Proficient in MS Office Fluent in French, Arabic, and Sarah Excellent, Planning and Organization

Windows XP, Vista & Windows 7 Type 35 to 40 wpm Excellent, communication skills

Employment:

Corporate Executive Officer –Flame of Culture International (F.C.I) - 2012-2014

Non-profit Organization www.flameci.org

• Established members of the board

•

Oversees all projects from event planning to financial transactions

•

Attends meetings with other organizations to discuss potential

business collaborations

Carmel Limousine – Telephone Operator 2012-2013

Manhattan, New York (U.S.A)

• Conforming, modifying and canceling reservation

• Process payments for service, resolve customers issue

• Assisting, providing general information about the service

FEGS – Office Clerk 2011-2012

Manhattan, New York (U.S.A)

• Scanned clients’ documents and checked information to determine

whether they were active

• Filed clients’ documentation, photocopied materials

• Answer multi-line telephones, route calls, take messages, schedule

appointments, and respond to or refer inquiries

Au Bon Pain – Customer Service 2009-2011

New Hyde Park, New York (U.S.A)

• Receive customer payments (cash and credit/debit cards); return change or

receipts, took customers orders, check it and make sure the place is clean

Kingdom Tattoo – Front Desk Agent 2007 - 2009

Manhattan New York (U.S.A)

• Greeted guests, supervised clerical work, entered data into computer, filed

reports, receive customer payments (cash and credit/debit cards)

Senior Protection Administrator –United Nations High Commissioner for Refugees (UNHCR) 2004-2006

Farchana (CHAD)

• Processed new refugees from Sudan entering camp that served 12,000

persons checked documents, including family cards for water/food, birth

Certificates, referred them to World Food Program and to CARE medical

staff for medical assistance

International Medical Corps (IMC) – Administrative Assistant 2003 - 2004

N’djamena (CHAD)

• Supervised clerical work, entered data into computer, filed reports,

answered phones, set up working schedules for 23 staff workers, paid

monthly salaries and prepared weekly reports of office activities

Contact this candidate