Luis A. Villegas ** Hamilton Street

Hartford, Connecticut 06106

860-***-****

acf52l@r.postjobfree.com

OBJECTIVE: To obtain a professional position where I can utilize my skills and educational experience within the

information and technology industry.

SKILLS:

• •

Microsoft Windows : XP, Vista, 7 & 8, DOS Websites and Intranet design, Re-design and

• development – Html, CSS, Joomla

Networking Concepts: Local Area Network

•

(LAN) and WAN PC troubleshooting and repair: Software and

• Hardware

Protocols used: EIGRP, Frame Relay, OSPF,

•

RIP, NAT Ticketing Systems: Spiceworks, Remedy

• •

Microsoft Office Suite 2007 & 2010 Visual Basic, C++ (basic), Fedora

EDUCATION:

Connecticut Central State University, New Britain, CT Dec 2012

Bachelor of Science in Industrial Technology - Networking Specialization

Capital Community College Hartford, CT May 2011

Computer System Information - Networking Administrator Assistant Option

Computer System Information - Programming Certification Option

WORK EXPERIENCE:

Rent a Center – New Britain

Assistant Manager Oct 2013 – Present

• Providing friendly service

• Assisting in maintaining a quality showroom

• Keeping merchandise in excellent, rent-ready condition

• Ensuring timely deliveries

• Securing on time payments and collecting on delinquent accounts

• Offering enthusiastic sales guidance to customers

Pizza Hut – West Hartford

Restaurant General Manager Jan 2013 – Oct 2013

• Managed all areas of the operations during scheduled shifts

• Maintained cleaned and safe environment an efficient and timely manner.

• Assessed staffing and recruitment needs

• Managed inventory and stocks and supplies

• Planned and directed employee training programs

• Monitored procurement, storage, preparation, cooking, handling, and serving of food

United States Postal Service

Help desk level 2 May 2012 – Oct 2012

• Responsible for troubleshooting computer issues in various USPS locations within Connecticut.

• Resolve software and hardware issues in an efficient and timely manner.

• Provide support to employees requiring assistance in gaining familiarity with a new operating system.

• Responsible for data migration for all USPS branches within Connecticut.

• Utilize an active directory to reset password for USPS end users.

Capital Community College – Hartford, CT

Computer Tutor Jun 2009 – July 2011

• Tutored students regarding computer programming, networking concepts, Microsoft Office, Mathematics,

and website design.

• Resolved software and hardware issues for students and faculty.

Computer Technician/Help Desk Support Jun 2009 - Dec 2009

• Provided technical assistance and computer repairs.

• Built and configured computer laboratories by developing networking concepts and installing software.

• Installed replacement hard drives, motherboards, and memory cards.

• Provided one-on-one end user Desk Side Support

• Set up and supported printers and other hardware throughout campus.

DL.Q Enterprises P/T Apr 2008 – Dec 2012

Web Master and Translator

• Provided phone support relating to web browsing and web development to company employees.

• Assisted with research regarding ITIL concepts utilized in system management.

• Utilized web design experience to create and maintain company web pages.

• Developed a “How to: Step-by-Step” guide for employees on uploading to the company intranet site.

• Translated the company website from English to Spanish.

Cosi - Avon, CT Mar 2005 - Jan 2011

Shift Supervisor

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