Customer Service Administrative Assistant

Emily DeLeo

203-***-**** *******@***.*** Norwalk, CT 06854

RECEPTIONIST / ADMINISTRATIVE ASSISTANT

Has the maturity and confidence to resolve tense customer service

challenges and make the client feel valued.

Enjoys being the “face at the front desk” to greet clients.

Taking initiative to participate in activities which will increase sales for the

business.

Front Desk Receptionist / Stylist 2011 – Present

Reveal Hair Salon

In a busy salon of 6 stylists who provide 25+ services, books appointments, handles

incoming calls on a multi-line phone system, and makes daily reminder calls to clients

about upcoming scheduled services. Utilizes Millennium scheduling system. Maintains a

portfolio of hairdressing clients.

• Confidently resolves customer service issues and indicates situation in the

scheduling software to ensure the problem will be avoided on future visits.

• Verifies clients’ specific treatments during the confirmation call to proactively

avoid unexpected requests for additional services at the time of the appointment.

• Cross sells additional products by advising the client on its benefits specific to

their hair and skin needs.

• Point person between local artists and management to handle logistics for

displaying their work in the salon.

• Substantially involved in event planning for the salon’s participation in a Bennett

Cancer Society fundraiser.

Researching and placing cold calls to local small businesses and companies to

donate high end products or services as giveaways or silent auction items for

the event in October.

Part of the team to initiate ideas to bring additional potential clients to the

event, and identify relevant vendors.

Camp Counselor Summer 2007, Summer 2009

Town of Darien, CT (Summer 2009)

Country Club of Darien, CT (Summer 2007)

Initiated and managed daily activities for groups of 10+ campers between ages 4 to 9.

• Planned and led field trips to Town Hall, to local outdoor attractions, and sporting

activities.

• Researched and purchased supplies for arts and crafts projects, and new team

games to teach the kids.

• Requested by parents to provide childcare on evenings and weekends.

EDUCATION and COMPUTER SKILLS

AS, Early Childhood Education, (in progress) Norwalk Community College.

Enrolled in night classes Fall 2014 to complete degree.

Certified and Licensed Cosmetologist, SoNo Academy, Norwalk, CT, 2011

High School Diploma, Darien High School, 2009

Microsoft Office: Word, Excel, Outlook. Millennium Appointment Setting

Software.

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