Customer Service Sales Representative
Resume:
PAUL R. PESANTES
************@*******.***
St
Charlottesville, VA 22903
OBJECTIVE
Seeking a growth opportunity to excel my management skills and
financial expertise;
where I can utilize my 7 years of experience in customer service,
management and
financial advising as being demonstrated in my professional
development and awards.
Also, I am looking to use my bi-lingual abilities, sales growth,
strong team leadership,
communication and organizational skills in a diverse finance or
management role.
EDUCATION
Widener University, Chester, Pennsylvania
Bachelor of Science in Business Administration, December 2010
Major: International Business
Dutchess Community College, Poughkeepsie, New York
Associates of Science Degree in Business Administration, May 2008
Major: Business Administration
PROFESSIONAL DEVELOPMENT
Wells Fargo - Charlottesville, Va August 2014 - Present
Personal Banker
-Notary Public
-Safe certified
-Medallion stamp signature guarantee
-Maintain customer relationship and cross-sell different benefits
-Open DDA's and offer different solutions
-Process personal loans, small business loans and Heloc's
-Build customer rapport by providing trust and confidence
NRG Energy Inc - Energy Plus Co, Philadelphia, Pa March 2013 -
August 2014
Customer Care Representative
-Able to excel in stressful environment
-Maintain high quality scored calls
-Excellent customer service skills
-Knowledgeable with different state regulations for various utility
companies
-Efficient in upselling and retaining customers
NRG Energy Inc - Independence Energy, Philadelphia Pa - Feb 2012 -
March 2013
Compensation Advisor
- Skilled in Multi-level marketing
- Proficient in coding
- Precise problem solving skills
- Innovative
- Able to manage a high inbound/outbound call volume
- Valuable team member
- Translated classified documents from English to Spanish
PNC Bank, West Chester, Pa April 2010 - February 2012
Financial Sales Representative
- Manage to order foreign currency as well as exchange it to U.S
dollars
- Handle ordering money for the branch
- Supervises when supervisor is out of the office
- Superb training skills
- Skilled in ordering and in redeeming bonds
- Managed to maintain great customer service with mystery surveys
- Good in referring services to clients and non-clients
- Knowledgeable in opening personal accounts and processing credit
card
applications
Mid Hudson Valley FCU NY, Newburgh: April 2007/August 2008
Member Service Representative II
- Utilized strong organization skills to audit tellers, and collect
cash amounts in vault,
cash dispenser, and atm's.
- Managed coin counting machines to process sales of change for the
Federal
Reserve Bank.
- Balanced up to 150,000 in cash at the end of each day, ensuring
accuracy of
problem solving for discrepancies.
- Manage to train 5 new employees to learn everything that has to do
with the branch
within 3 weeks.
- Excellent experience with procedures of opening new accounts and
familiar with
car loans, private loans, and home equity loans procedures.
SKILLS
Computer: Microsoft Office
Languages: Fluent in Spanish
Contact this candidate