Customer Service Sales
Resume:
Marshall Clark
*********@***.***
Objective
To pursue a position with a company that offers opportunities for personal
growth and advancement.
Experience
Steele Towing and Transport
Pittston, PA
$15/hr ( no overtime and no benefits)
. Pick-up, Collection and Transportation of Insurance salvage vehicles,
vehicle donations and Customer purchased vehicle across Tri-State
area.( Average daily mileage of 350-500 miles.
. Responsible for proper completion of inventory paper for Dispatch
office, as well as safe operation of 25,000GVW truck in compliance
with D.O.T. regulations and company safety protocols.
03/11 - 09/11
Equity Life Style Properties
Timothy Lake North/South
Property Manager
Bushkill, PA
$26/hr (sick time, vacation accrual, and retirement)
. Continuation of employment within larger cooperation, lateral transfer
to assist with rehab and profitability of property requiring extensive
financial and operational improvements.
03/2006- 03/11
Equity Life Style Properties
Property Manager
Rondout Valley Resort
Accord, NY
$24/hr (sick time, vacation, vacation accrual and retirement)
. All Corporate communications and reporting, (i.e. Risk Management,
Payroll, Accounting, Sales and Marketing etc.)
. All Human resources services. Scheduling of hours, managing daily
duties and Company Policy enforcement.(i.e. Recruiting, Hiring, pre-
employment screening, interviews, hiring and duty assignments as well
as employee evaluations and terminations).
. Operation of full service retail store. Merchandising specific company
sponsored goods. Duties that included but are not limited to,
ordering resale goods, managing financial and retail responsibilities
as well as staffing and customer service issues.
. Adhering to corporate accounting procedures regarding operation
procedures of money handling, financial accountability for property
revenues and accountability of same.
. Event planning from food functions to themed events weekends for
campers and guests providing and enjoyable relaxing stay at our
property throughout the calendar year.
. Membership sales as well as sales of Model Homes. (Physical showing to
closing)
. *Advertising of campground in Industry publications.
. Signature reservation program operation and instruction to employees
of same to all required.
. Day to day operation of premises. (Ordering or supplies, outside
contractors, vendors and utility management).
. Maintaining residence on property for 24 hour on-call position.
. Hands on approach to facility improvements from planning to physical
installations,(septic systems, grounds and structures).
. Various other duties as required from this position.
. Maintain a positive revenue stream totaling almost $1.2 million
dollars per year
10/2003 - 05/2006
Thousand Trails
Rondout Vallley Resort
Assistant Manager Accord, NY
. Member engagement and policy enforcement.
. Directing employees and managing of supplies, to accomplish specific
goals and duties.
. Preventative maintenance and vehicle upgrades (air bag suspensions,
towing hitches and wiring).
. Repair and general maintenance of fleet vehicles (heavy equipment,
trucks, golf carts and other industrial equipment).
. Repair and Upgrades to facility grounds and buildings, (Additions,
Landscaping and Fresh Water systems and Sewage Management systems.
. Electrical Maintenance and Upgrade within local code requirements.
. Scheduling of repairs and maintenance around check-in check-out
schedule.
. Managing outside vendors, (delivery of resale products, order
compliance).
. Computer maintenance, network updates and managing of customer
database, and site specific updating.
. Pre-Employment screening, Employee Evaluation and New employee
hiring, Training and Dismissals.
. Educate new employees and continue current employee education.
. Office duties included, but not limited to record keeping, corporate
reporting, budgeting.
. Ordering all supplies for all departments and keeping all functioning
at successful level of performance and within budget.
. Overseeing multiple departments,(staff of 20-30 employees) and monthly
scheduling for same.
. Reporting to State, County and Local governing bodies regarding Rules
and Regulations for operation (water sampling, pool operations and
building code).
2/1999 - 10/2003
Rondout Valley Resort
Head of Security / Caretaker / Live in Position
Accord, NY
. Member engagement and policy enforcement.
. Respond to Member complaints and emergency situations.
. Record, investigate, and report customer complaints to managers and
corporate staff.
. Routine Patrols of grounds for possible hazards and or equipment,
malfunctions after hours.
. Educate new employees and continue current employee education.
. General grounds keeping and routine maintenance (painting, lawn
mowing, electrical, plumbing and propane appliance repair).
6/1995 - 2/1996
Granite Hotel and Resort
Security Guard
Kerhonkson, NY
. Independent overnight interior security for foreclosed property.
. Routine security Patrols of premises.
. Incident Control and reporting to outside law enforcement agencies.
. Controlling emergency situations, (i.e. Crowd control and Spill
Containment.)
8/1991 - 1/1995
Benedictine Hospital
Safety and Security Officer
Kingston,NY
. Security patrols, safety audits, patients 'escorts (to and from
court).
. Signage, visitor assistance and visitor traffic assessments.
. Child abduction intervention program application.
. Hazardous material cleanup. M.S.D.S.
. Emergency response to internal/external threats.
. Traffic control, Helicopter landing zone control.
. Locksmithing and Access control of same.
Education
1990 Kingston High School Kingston, NY
. Operation of multiple programs including Microsoft Word, Microsoft
Access, Microsoft Excel and Microsoft Outlook.
. Internet research for business and customer assistance.
. Signature Campground Reservation program.
. General computer knowledge.
. Real Estate Sales and Marketing.
. NYS license Motor Vehicle Dealer in Current Position.
. Long standing history of proven performance at any given task and
willingness to learn any information to progress in chosen career.
. Reliability and availability to employer for any on-call or as needed
assignments.
. Tow truck Endorsement carried and used for 5 years.
. Completed Pennsylvania Institute for Real estate Studies, Campground
Sales Membership course.
Spending the last 13+ years working my way from entry level seasonal
employee to Property management for billion dollar a year nationwide
hospitality and travel organization, I have acquired a vast knowledge of
day to day operations as well as the business and financial requirements to
operate same providing a profitable and safe resort experience.
Demonstrated performance, self-motivation and willingness to accept
challenges and exceed at every opportunity offered.
References Available
Upon Request
Contact this candidate